Malloy Ford of Winchester

DO NOT TAKE YOUR CAR HERE FOR RECALLS OR SERVICE My ford had 3 recalls on it and I brought it to Malloy as they were closest to my house. When I dropped the vehicle off I asked that they repair ALL 3 My ford had 3 recalls on it and I brought it to Malloy as they were closest to my house. When I dropped the vehicle off I asked that they repair ALL 3 recalls and that they did not have to rush I wouldn't be able to pick it up for a few days. One of the recalls was that the car would completely shut off while driving. This was the reason I brought the car in to them in the first place. I picked my car up a week later and the battery was dead when I arrived. I brushed it off and had them jump my car. I then had to rush over to the gas station as it said I had 2 miles until empty. I dropped the car off with at least a quarter of a tank. I drove the car to work and later that evening had some errands to run. Around 7:45PM while I was driving the vehicle with my 9 month old baby in it the car completely shut off. I had to call a tow truck driver to come and get us and I had him tow us to the nearest ford dealership (koons in Sterling). The next morning I called as soon as they opened to see what happened. I asked to speak with a manager and I was directed to Loral who told me she would help but I need to speak with Dan. I explained the situation and she looked it up and found that they only performed 2 recalls instead of all 3. They did not do the recall that had the most dangerous outcome. At this point I'm floored because I spoke to Malloy and let her know this was the reason I was bringing the car in and I also spoke with Shawn and explained that I wanted all recalls taken care of. When I picked up the vehicle I was never told that all recalls were not done but they were nice enough to write me up a ticket that I needed breaks. Loral was great super nice friendly and helped me out as much as she could because Dan was busy. Dan not so much he was made aware of the situation and never called. I contacted him 3 times that day with no luck and finally left a voicemail because apparently apologizing for his department was less important than whatever he was so busy with from 8:00 AM until the time he left. I did get a call back the next day at 11:03AM from him but I had sent my dad in there to talk to him instead of me missing work or waiting on a phone call. Basically there was no resolution to the situation from my understanding there wasn't anything he could do at all. Mind you, because the recall wasn't addressed my battery got fried and I had to purchase another one, I had to use a tow from AAA, and I had to Uber that night to get from the dealership to the ER and then home. We had to take a trip to the ER that night because when the car stopped and we got it to the side of the road my boyfriend got out to look under the hood and dislocated his shoulder. All of this because they did not fix the THIRD and final recall on the car that we requested they (and that they said they were going to) fix. While I was waiting for Dan to call me I reached out to Lisa yesterday as well because I was told she was the person I needed to speak with. I'm still waiting for her to call me at this point. We will be reaching out to the regional manager to see if we can at the very least get an a apology and see if there is anything that they can do. More

Professional, efficient, friendly... I have been buying FORDS and Ford Service from Malloy for 5 years......I got great FORD vehicles and excellent Malloy service......have never had a I have been buying FORDS and Ford Service from Malloy for 5 years......I got great FORD vehicles and excellent Malloy service......have never had a dispute or disappointment. My only concern with this business is that it seems to have too much turnover of competent personnel, but I suspect this is a common problem with auto dealerships in general.....and since Malloy owns several other dealerships in Winchester and Virginia, some transfers of personnel is inevitable. In any event, I give this dealer five stars for its customer service, and FORD for its terrific vehicles. Ted Fries Winchester Va More

I found what I was looking for. went looking for one vehicle and found something better. Salespeople were very helpful and informative.while it wasn't in and out the time we were the went looking for one vehicle and found something better. Salespeople were very helpful and informative.while it wasn't in and out the time we were there was only half as long as when purchasing a new F-150 earlier this year from a different dealer.Excellent help with warranties and protective coatings. More

Great Got exactly what I wanted, very easy to work with and a great price as well. Very friendly and helpful. Will recommend this dealership to others.. Got exactly what I wanted, very easy to work with and a great price as well. Very friendly and helpful. Will recommend this dealership to others.. More

I called and received exactly what I was looking for and Raul gave me first class service I would like to thank every one who helped me. Raul gave me first class service I would like to thank every one who helped me. More

Very easy to work with. Great customer service. No hassle. Was able to everything from work and all I had to do was come in and sign and leave. hassle. Was able to everything from work and all I had to do was come in and sign and leave. More

great buying experience ;great sales staff ;no hassle ; great selection and wonderful folks to deal with ; would recommend to friends and family ; and their finance department is second to none , many finan great selection and wonderful folks to deal with ; would recommend to friends and family ; and their finance department is second to none , many finance sources and they shopped for the best rates to fit my financial needs More