Malloy Ford of Winchester

Management is lazy. Called 9 days in row with no call back Called 9 days in a row left message everyday for my tags and no one gives a d**m now because I already bought the car I am still on my 3rd month temp Called 9 days in a row left message everyday for my tags and no one gives a d**m now because I already bought the car I am still on my 3rd month temp tags and still didn’t revived my tags because they said they thought I transferred my old one even thought I filled out a paperwork for it that I want new one that was first month now it’s 3rd month still nothing. Samething happens with my friend. Sales person was good he did his job but his upper management is not doing their job More

Scott was fantastic! Someone took off my side mirror--could have been an insurance hassle-but Scott took care of everything quickly and professionally. He had it waiting Someone took off my side mirror--could have been an insurance hassle-but Scott took care of everything quickly and professionally. He had it waiting for me when I brought the car in. More

Screwed up my life. I had an audi in 2015 to 2017 until somebody blew a stop sign and wrecked it.... for the longest time to me (a year and a half) I was finally ready I had an audi in 2015 to 2017 until somebody blew a stop sign and wrecked it.... for the longest time to me (a year and a half) I was finally ready to buy another....only this time I upgraded from an A4 to an S4...manual transmission.....this was back in may (remember me yet guys? if not then soon you will because I wont be stopping at this review) I actually found the same model for a couple grand cheaper at another dealer...but since I was there I test drove it fell in love and they knew it.... the drive home was unbelievable...I was back in my favorite ride of them all....then about a month and a half went by.... The first problem I noticed leaving the car wash...I hit the wipers to clear the excess water and....the wipers just clicked... This is a SERIOUS safety hazard because if it rains heavy...I'm stuck wherever I'm at until it stops... Contacted Malloy and got the runaround talking about "ok let me see if its covered"...i believe it was lisa i was talking to.... No call back that day...even gave a few days to get a call back...the call was never returned... Sent an email simply stating..."so not even a word about these faulty wipers.....ok"....still no calls...no emails returned... about a month and a half later...JUST over the 3000 mile warranty....the stick started getting harder and harder to shift....at that point i KNEW i was screwed....and NOW i cant go into reverse or first gear without shutting off the engine first.... I took it to get diagnosed and i was told i have a leaking slave cylinder and shortly after that my clutch stays on the floor....so now it's my master AND my slave cylinder that's gone.... i went and bought the parts (STILL paying for them now) got my clutch back but still it's hard to get into gear.... Just yesterday I went outside to run the car because it's been sitting for a while....and now the car even sounds different.....you can hear the exhaust coming from THE BOTTOM of the car and not the back.... So it seems like I'm going to have to put in a new clutch...new wipers...and fix the exhaust...AND pay the car note.... I am TOTALLY convinced that I was sold a lemon and now I have to go through the daunting task of looking into VA lemon laws and possibly hire some sort of representation.... The crazy thing is that I STILL love this car!!! But it's to the point where I'd be an absolute idiot to try and hold on to it!!! I should have know when I first contacted them about a missing...8 dollar sunvisor clip that was missing....never hit me back about that but it was so petty and cheap I just let it slide.... Anyway.. I will soon begin to document this nightmare on my Instagram @omojoda.....and possibly even do a full on YouTube doc about the rest of my journey... If i cant thank Malloy for anything...its for the lesson learned,but nothing further than that.... Dear Lisa...I'll copy and paste this review of my ongoing experience, and CC it to your email....I dont expect a reply from you or anyone from Malloy so dont even worry about it for now.... anytime I'll be seeing you guys just might be too soon. More

Very very good My sales person was very helpful and gave me everything I needed to know in a timely manner so I could by my new car My sales person was very helpful and gave me everything I needed to know in a timely manner so I could by my new car More

Informative and very pleasant to work with. We went in to get a new F150, it seemed to be the hottest day of the year. Alma greeted us and showed us all the trucks that we were interested in. Sh We went in to get a new F150, it seemed to be the hottest day of the year. Alma greeted us and showed us all the trucks that we were interested in. She was very informative and helpful, even when we kept changing our minds. This was one of the best car buying experiences that we have encountered. Thank you! More

SALES STAFF . THE SALES STAFF AT MALLOY FORD ARE VERY POLITE AND COURTEOUS.SUMMER AND CURTIS ARE BOTH VERY NICE AND PROFESSIONAL AND VERY PATIENT.WE WHERE VERY IMPR THE SALES STAFF AT MALLOY FORD ARE VERY POLITE AND COURTEOUS.SUMMER AND CURTIS ARE BOTH VERY NICE AND PROFESSIONAL AND VERY PATIENT.WE WHERE VERY IMPRESSED WITH THEM BOTH. More

Excellent service. The service was excellent. While in the shop, the windshield accidentally got broken. Malloy Ford replaced it right away, free of charge and no hassle The service was excellent. While in the shop, the windshield accidentally got broken. Malloy Ford replaced it right away, free of charge and no hassle! More

Wonderful experience We went in to look at a used Subaru and was greeted by Summer. She listened to why we were looking at the Subaru and explained that due to the high m We went in to look at a used Subaru and was greeted by Summer. She listened to why we were looking at the Subaru and explained that due to the high mileage on that vehicle, we probably couldn't get financing with our trade in. She suggested we look at a new vehicle. We asked what was the safest vehicle they had. She stated either a truck or an Escape. We went with the Escape. During the whole process she kept us informed and made the experience as good as possible. It was an unusually pleasant experience. More

Great experience We didn’t receive pressure to buy and all our questions were fully answered. I was happy to be treated like family and receive a great deal. Would rec We didn’t receive pressure to buy and all our questions were fully answered. I was happy to be treated like family and receive a great deal. Would recommend to friends and family. More

New car Stop in Malloy Ford in need of a new to me car and got great help from Steve and Justin D got me a extremely low rate on a loan Stop in Malloy Ford in need of a new to me car and got great help from Steve and Justin D got me a extremely low rate on a loan More