Malloy Ford of Winchester

Airbag recall The airbag recall was completed as promised. Chuck Mason was great to deal with, very professional. I was concerned about removing the entire dashboar The airbag recall was completed as promised. Chuck Mason was great to deal with, very professional. I was concerned about removing the entire dashboard considering all the electronics contained there. Everything works as before. GOOD JOB!!! More

Very Professional and polite. Clifford Dove is great to work with. He handled all the issues very well with respect and understanding. This deal was primarily done over the phone Clifford Dove is great to work with. He handled all the issues very well with respect and understanding. This deal was primarily done over the phone which allowed me to continue to work and do my tasks at home. He kept me informed till the day of signing. Honestly the easiest car deal I ever did. More

Purchased our 450 Dually We had a very pleasurable buying experience with our sale representative Summer and Lisa the GM. Summer was knowledgeable, easy to communicate with an We had a very pleasurable buying experience with our sale representative Summer and Lisa the GM. Summer was knowledgeable, easy to communicate with and helpful through the entire buying process. Highly recommend working with her. More

Fast and friendly sales and service beginning to end I went in to find out leading a vehicle versus buying. My sales rep Faith Kuglar was pleasant and if she didn't have an answer , she found one. She as I went in to find out leading a vehicle versus buying. My sales rep Faith Kuglar was pleasant and if she didn't have an answer , she found one. She ask what I was looking for. We went through the options. It was almost like an assembly line. Then Chris Caputo customer service went through other services with us. Joe the finance manager was very helpful and Adam also was very helpful doing all of our paperwork and explaining customer care and maintenance care. The manager there is terrific. I was in and out in a new vehicle the same night. Way to go team Malloy More

Bad customer service today won't be coming back. We've taken our cars here for 6 years and bought 3 of them there in the past never again. today won't be coming back. We've taken our cars here for 6 years and bought 3 of them there in the past never again. More

Excellent service Was in and out in a 1/2 hr. Both service advisors were friendly and accommodating. (Scott Larrick) Did not have a appointment and got me in for a oil Was in and out in a 1/2 hr. Both service advisors were friendly and accommodating. (Scott Larrick) Did not have a appointment and got me in for a oil change. Thanks !! More

Service dept is bad NEVER AGAIN! We will not ever step into this place ever again except to get our car out of there! We bought a used 2014 Jeep from them in 2016, and bo NEVER AGAIN! We will not ever step into this place ever again except to get our car out of there! We bought a used 2014 Jeep from them in 2016, and bought the Premium Warranty with it. The automatic transmission over heated and the check engine light came on. My wife said since we bought it there lets take it there. When she called to see when we could get it in there, they treated her like she was a dumb woman. #1, "Mam are you sure you bought that vehicle here? We do not sell Jeeps". And, #2, "You do know the warranty is out on this vehicle." #1, we make it a habit to call shops that are not Jeep branded to get work done. #2, she sitting there with all the paperwork in front of her with all the warranty information, 1yr and 40,000 miles to go. They gave her a appointment date and time. She had a feeling that something was not right with that conversation, so she called back to confirm the appointment the next day, they had no record of it or anyone talking to her! So had to start the process all over. Then was told they could not find any record of us buying a car there. Day and time of appointment my wife was armed with all the paperwork, but they took the car in and said they found the problem, They could have the parts that afternoon and it would be ready the next day. The next day, no calls, no emails or text. Called 6 times before we got to talk to anyone, and then was told the guy that was taking care of it and doing the work was not there today, and could not get a update. After a 10min hold was then told "OH the part did not come in, and would not be ready till Monday. So now after my wife makes commitments, she does not have her car to do them. Malloy Ford. before you make promise's for people to get their vehicles back , #1, make sure of parts availability and when they will be there. #2, make sure the mechanic will be there and has not scheduled off! Oh and treat people with respect, and not like everyone is stupid! It's to bad I have to give 1 star, you don't deserve it!!! Will update this after we get it back to see if they fixed it. #NEVERAGAIN More