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Malloy Ford of Winchester
Winchester, VA
259 Reviews
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Showing 259 reviews
September 02, 2015
Shady service I worked with Pete a service manager. Took my car in to get an 80k and get the front driver side strut examined. I was told the sway bar needed replac I worked with Pete a service manager. Took my car in to get an 80k and get the front driver side strut examined. I was told the sway bar needed replaced and that when they drove it on the road my car hit a bump and made a "horrible noise." my car has never done this. After telling him that my brother in law is a mechanic and has already looked at my car and showed me that the sway bar is fine and that the strut needed replaced, his tune changed and they replaced the strut. Over the course of the three day repair time not once did he call me like he said. He said he did but I've taken 2 mustangs to Malloy Ford since 2011, and my cell number hasnt changed. I had to call multiple times to check on my car and when I asked for an estimated completion time one was'nt given. also I noticed this is the only time I was'nt given a satisfaction card to review my experience. My experience is usually good but this time was horrible due to manipulation and profit games. i would not recommend this place. More
by Winchester_Ford_Sucker
Employees Worked With
pete
August 25, 2015
Great team. Perfect experience I purchased a used truck from Mallory Ford a few years back and decided I would go back for my next purchase. I just purchased a new 2015 Fiesta and t I purchased a used truck from Mallory Ford a few years back and decided I would go back for my next purchase. I just purchased a new 2015 Fiesta and the experience was wonderful. I got a GREAT deal and will go back for my next purchase once again. Also, there service department is top rate. They have been servicing my daughter's Focus which I purchased from a different dealer. Mallory Ford has yet to let me down. More
by FishingPilot
Employees Worked With
Morris Mukarram
June 22, 2015
Poor Service Department I have had my 2014 Ford Edge for 3 months which still had factory warranty and I purchased the extended warranty. I took my car in and was told by Ric I have had my 2014 Ford Edge for 3 months which still had factory warranty and I purchased the extended warranty. I took my car in and was told by Richard in the service department when I made the appointment that it was warranty work. The front sensor was not working. Richard called to say there was a $300 charge as the front sensor was misaligned (it was like that when I purchased the car) and not damaged so he charged me. Why did they not call before performing such expensive work? I would never have authorized it as the dealer where I purchased the car says it should have been done free! I am EXTREMELY upset and will not use this dealership for anything again! More
by verymad!
Employees Worked With
Richard
June 17, 2015
Chris Thompson -- Best Sales Professional I met Chris Thompson today at Malloy Ford Dealership today, and I am very impressed with his character. He was completely honest in all he did, and ve I met Chris Thompson today at Malloy Ford Dealership today, and I am very impressed with his character. He was completely honest in all he did, and very pleasant and down to earth. I trust his judgement and his salesmanship, and will return to him for any business I plan to do in the future with Malloy Ford. I highly recommend requesting Chris Thompson to work with if you plan on purchasing a car. More
by oldladydriver
Employees Worked With
Chris Thompson
April 01, 2015
THE BEST DEALSHIP EVER I HAVE BEEN BUYING CARS FOR MORE THAN 40 YEARS AND HAVE NEVER FOUND ONE THAT I HAVE RETURNED TO FOR A SECOND TIME. MALLOY FORD HAS A SET UP WHERE YOU I HAVE BEEN BUYING CARS FOR MORE THAN 40 YEARS AND HAVE NEVER FOUND ONE THAT I HAVE RETURNED TO FOR A SECOND TIME. MALLOY FORD HAS A SET UP WHERE YOU DEAL WITH THEIR INTERNET PERSON, ALICE ROHMAN, AND THEN THE SALESMAN FOR THE FINAL DEAL. I HAVE BOUGHT 2 CARS FROM THIS DEALERSHIP IN THIS MANNER AND WILL CONTINUE TO RETURN, ALONG WITH TELLING FRIENDS AND FAMILY! MY SALESMAN WAS BILLY ALBRIGHT, SO ASK FOR HIM! More
by kay
Employees Worked With
ALICE ROHMAN, BILLY ALBRIGHT
December 13, 2014
ford 500 service I brought my Ford 500 in for a clicking noise. I was told by chuck I needed a new engine. The cost was over 6k. After much thought and suggestions fro I brought my Ford 500 in for a clicking noise. I was told by chuck I needed a new engine. The cost was over 6k. After much thought and suggestions from Chuck, we had a new engine put in. When I went to pick it up the wrench light came on. Returned to Ford and Chuck tells us it is the transmission, which we had never had problems with before. Long story short, the car remained in the shop for another month. After dealing with Chuck's rudeness, and attitude, we finally talked to Wade who was very helpful and made the last repair good. They covered all expense on the transmission issue, which we were very pleased about. On our way home the light came back on, and of course when they test drove it nothing happened. Wade advised us to continue running it and that they would keep in touch with us on the problem. Wade was very nice and helpful, the mechanics were also very good to work with, however Chuck was a different story. Because of his rude behavior and poor advise to us, we had decided not to ever purchase a vehicle from Malloy in Winchester. After working with Wade and other employees, we may consider future dealings with Malloy, however we will wait and see what kind of service we continue to get there since we own all Ford vehicles from Malloy. My advise to anyone needing sevice is to deal with anyone but Chuck in service area. More
by Terry Barbin
Employees Worked With
Chuck, Wade, mechanics
January 10, 2014
I am new to the area. own a very old Ford crown vic 1989 almost 190,000 miles..car is my baby. .. went in with a problem of stalling out when stopped. they didn't charge me a thing to fix the linkage. t almost 190,000 miles..car is my baby. .. went in with a problem of stalling out when stopped. they didn't charge me a thing to fix the linkage. terrific people. Ok, the wait may be a little long 2 hours... but they are super and efficient. It was well worth the wait for my Betsy. Cant believe they fixed a problem I had for such a long time that other service dealers couldn't fix, in NJ!!. If you got a FORD either old or new....go here!!!!!!! I ove my old Ford and I hope she keeps going strong for a long long time. SL...Winchester More
by creamcheese56
Employees Worked With
chuck
September 30, 2013
I have bought 3 vehicles from Malloy within 6 months went Saturday to buy another and trade the one I bought 2 months ago. I paid these idiots $28000 for a Yukon two months ago an yesterday they say its only Saturday to buy another and trade the one I bought 2 months ago. I paid these idiots $28000 for a Yukon two months ago an yesterday they say its only worth $21500. Biggest bunch of crooks I've dealt with and apparently they don't care about customer loyalty. I have contacted the dealer board and my attorney on the problems I've had with these vehicles not be road worthy but yet there half xxx dealership service station had a brand new inspection on it!! Beware of Malloy Ford and there false advertisements!!!!! More
by Trh08
Employees Worked With
Managers
August 11, 2013
i went to Malloy ford to cosign for my daughter to buy a car but Malloy Ford made me become the primary owner & not a cosigner and didn't tell me that i found when the leaner sent me the loan info. that i d car but Malloy Ford made me become the primary owner & not a cosigner and didn't tell me that i found when the leaner sent me the loan info. that i didn't apply for&billed me for a car i don't have .then Malloy Ford didn't want to help me resolve this problem they even put the tags in my name so now i even get to pay personal property taxs on a car that i'm supost to be just cosigning for THANK alot Malloy Ford i sure thought ya'll was a better dealer than that . In the last nsix months i bought a 2012 Mustang GT & a 2012 F-150 super crew cab from them .I referred my daughter who lives two hours from them the buy there that's worst advice i ever give to her so they have lost a good custumer that's for sure More
by bobbyt2012
Employees Worked With
yvette
April 20, 2013
Collin Kelly and his staff when above and beyond. This was one of the best purchase experiences I have ever had !! I would strongly recommend this dealership. Great Price, Great Service, ZERO Hassle !!! was one of the best purchase experiences I have ever had !! I would strongly recommend this dealership. Great Price, Great Service, ZERO Hassle !!! More
by smynuk
Employees Worked With
Collin Kelly
