Malloy Ford of Winchester - Service Center

I've only had my 2021 F-150 back for a few hours and 80 miles, so as far as I know the work was fine. My difficulty with Malloy was getting information on its status. I had it towed to Malloy on Friday eve miles, so as far as I know the work was fine. My difficulty with Malloy was getting information on its status. I had it towed to Malloy on Friday evening. On Monday I started trying to find out when they estimated it would be ready. Specifically if it would be ready on that Thursday since I needed it that evening. By Wednesday evening I still couldn't get a straight answer if it would be ready on Thursday in case I needed to arrange for alternative transportation. As it turned out it was not ready until a week and a half later. By then they were not replying to texts or answering their main phone number. I'm not complaining about how long it took to fix it, simply that they either could not or would not tell me if it might be ready that Thursday, especially since they had to have known that there was not a chance of it being ready. More

pleasant to deal with, helpful answered all my dumb questions service on time as promised questions service on time as promised More

Service was excellent and much appreciated! Service reps were competent and friendly. Wrap-up information was good. were competent and friendly. Wrap-up information was good. More

The problem with my Expedition was identified and repaired through a very thorough rebuild of the rear differential. The service department employees were very helpful and effective. repaired through a very thorough rebuild of the rear differential. The service department employees were very helpful and effective. More

The service department was very helpful and did a good job doing an oil change. job doing an oil change. More

Great service work! They fix the car quickly and the car was clean inside when they finished. was clean inside when they finished. More

Pleased with service. Everything was completed satisfactorily except the DEF fluid was added to but not topped off. It may not make it to next 7500 mile service. This has been the case with previo satisfactorily except the DEF fluid was added to but not topped off. It may not make it to next 7500 mile service. This has been the case with previous services. What I mean is that something was always not fully complete. Tire pressure not reset , DEF fluid poured down side of truck and left, valve stem caps left off, DEF fluid not topped off. While not show stopping issues I am uneasy when having service performed. More

Excellent job taking good care of my fusion. Always go to them for service/problems them for service/problems More

I bought my lincoln there...brought it in 4 times in almost four years, outside of my old 89 crown vic before that....service was great then...............service has suffered dramatically now over the almost four years, outside of my old 89 crown vic before that....service was great then...............service has suffered dramatically now over the years......(since I moved here in 2013) they are not as personable and thorough ..service didtn let me ask questions while On the phone. girl at desk sent me to another desk and then another...it wasnt like that before..you went to the customer service desk..and went from there, everyone seemed to be in sync..........they directed you this time..but the staff seem disorientated , confused and possibly overwhelmed or new ...............thinking of changing after all these years.we have yet to see if the problem I spent alot more I anticipated on with is fixed with my car. and they happen to lose the reminder paper i gave to service to make sure things were done... More

Shara and Chase, as well as the whole team were GREAT! Malloy Ford did a great job on very short notice. WELL DONE!! Malloy Ford did a great job on very short notice. WELL DONE!! More