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Malloy Ford of Winchester - Service Center
Winchester, VA
79 Reviews
79 Reviews of Malloy Ford of Winchester - Service Center
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June 01, 2019
OUTER SPACE TROUBLESHOOTING the worst dealership i've been, EVER.! they went in a totally puzzling direction from what the symtoms were and never even explored the likely hood th the worst dealership i've been, EVER.! they went in a totally puzzling direction from what the symtoms were and never even explored the likely hood that it might be an ignition problem( which is exactly what it ended up being) and recommended some repair options up to and including replacing the engine. in reality, they new i was from out of town, stranded, and tried to funnel me into another vehicle. that lovely experience cost me a $100. i got in my truck and drove 1200 miles to my home, brought it to my local FORD dealership where they diagnosed the problem as an ignition problem in about 30 minutes. imagine, i didn't even have to replace the engine!! More
by miagi65
Employees Worked With
CBC ADS
May 10, 2019
213 Ford Fusion Service On 6/28/20 I had my Fusion in for service as the position memory not keeping programmed settings. Nathan Forman worked on my car in a timely manne On 6/28/20 I had my Fusion in for service as the position memory not keeping programmed settings. Nathan Forman worked on my car in a timely manner and I am very pleased that everything now works fine. He seemed very knowledgeable about what needed to be done to repair the problem. More
by White Fusion 13
Employees Worked With
A lady checked me in for service. Don't remember her name. Very nice!
May 02, 2019
Poor workmanship I was having a problem with the vehicle starting, it had to be towed to the dealership. I explained this to the service writer and made it clear that I was having a problem with the vehicle starting, it had to be towed to the dealership. I explained this to the service writer and made it clear that this was an ongoing problem even though it would occasionally start right up. The problem was not taken care of, instead they proceeded to make a list of other things that needed to be replaced or repaired (money makers) that had no bearing on the problem. I received a call that the problem had been found and my bill was ready for pickup. The next day it wouldn't start. When it finally started I took it back where the vehicle sat for 2 days. On the 3rd day I gave up and went to the dealership to retrieve it. I found it unlocked with grease on the carpet. Poor customer service. More
by Ford motor,1944
Employees Worked With
CBC ADS
April 26, 2019
Poor communication and no follow up Horrible. It has been over three weeks. They never call back. When you call in, they say they will have someone call you right back. Never happens. Se Horrible. It has been over three weeks. They never call back. When you call in, they say they will have someone call you right back. Never happens. Service manager stared right out window at our Edge that he said was at paint shop and when we actually stopped in, it was still there!!!!!!!!! More
by Lew.claycomb
Employees Worked With
Chuck and Dan
April 05, 2019
Very Unsatisfied, Service Department I came into your service department on Friday April 5, 2019. I had purchased a cv axle for my 2013 exlorer from ford parts due to the one that was on I came into your service department on Friday April 5, 2019. I had purchased a cv axle for my 2013 exlorer from ford parts due to the one that was on the car was throwing grease due to a broken boot on the shaft. When i was out at the home depot, i noticed grease all over the wheel. Beings I was right down the road, I decided to take it to your dealership as to maybe they could take a look at it. After a short wait, they brought it in and was advised by the service manager it appeared as if the boot on the new cv joint was pinched during install by me. I advised him that I don't know how it could of been pinched because I removed the strut assembly prior to install and I can't see where it could of been pinched. As always, he stood by his decision. Cost me another 364.00 for a part that I strongly feel was damaged. After I drove home, I took pictures of the box that the axle arrived in and needless to say, it looks like it's been through a war. Im glad i kept the box and I took pictures of it. I will take it up with ford parts. 2 weeks ago, i was there for a service on my car. Was suppose to get an oil change and tire rotation in which i purchased the tires from your dealership as well. The back pass side wheel had the center cap removed due that I ordered new ones because they were cracked and had to measure it to get the correct ones. They also performed some safety point inspection on my car. Anyway, service was complete and I left. Stopping on the way home for fuel, I noticed the rear wheel still had the center cap missing, If the tires were rotated, the wheel with the missing cap should be on the front. I said to myself, wow they didn't do as they said they did. After going home, I decided to just rotate the tires myself due to being aggravated that your dealership didn't do it. After taking off my front driver side wheel, noticed grease all over the place that came from the original defective cv axle boot. Said to myself again, well geez if they rotated the tires and did a safety check of my car, why was it that they didn't see it ? They didn't see it due that they didn't do the work they charged me for. After leaving their today, when paying my bill, I told the girl at the counter, this is the last time you will ever see me in this dealership. I will NEVER go there for anything nor will I EVER recommend them to anyone I know but will make sure everyone I know will hear this story. At this point, I wouldn't buy a flat tire from your dealership. More
by G Bendy
Employees Worked With
C.Mason
March 16, 2019
Airbag recall The airbag recall was completed as promised. Chuck Mason was great to deal with, very professional. I was concerned about removing the entire dashboar The airbag recall was completed as promised. Chuck Mason was great to deal with, very professional. I was concerned about removing the entire dashboard considering all the electronics contained there. Everything works as before. GOOD JOB!!! More
by ford fusion
Employees Worked With
Chuck Mason, CBC ADS
November 15, 2018
Tire complaint unresolved Purchased news tires from Malloy. Tires did not perform as warranty stated. Malloy would not stand behind the warranty nor would they contact tire com Purchased news tires from Malloy. Tires did not perform as warranty stated. Malloy would not stand behind the warranty nor would they contact tire company to resolve issue. I had to do it on myself. More
by baileyjb
Employees Worked With
CBC ADS
October 20, 2018
Bad customer service today won't be coming back. We've taken our cars here for 6 years and bought 3 of them there in the past never again. today won't be coming back. We've taken our cars here for 6 years and bought 3 of them there in the past never again. More
by Joej
Employees Worked With
None
October 09, 2018
Excellent service Was in and out in a 1/2 hr. Both service advisors were friendly and accommodating. (Scott Larrick) Did not have a appointment and got me in for a oil Was in and out in a 1/2 hr. Both service advisors were friendly and accommodating. (Scott Larrick) Did not have a appointment and got me in for a oil change. Thanks !! More
by Timothy5532
Employees Worked With
Scott Larrick
August 11, 2018
Service dept is bad NEVER AGAIN! We will not ever step into this place ever again except to get our car out of there! We bought a used 2014 Jeep from them in 2016, and bo NEVER AGAIN! We will not ever step into this place ever again except to get our car out of there! We bought a used 2014 Jeep from them in 2016, and bought the Premium Warranty with it. The automatic transmission over heated and the check engine light came on. My wife said since we bought it there lets take it there. When she called to see when we could get it in there, they treated her like she was a dumb woman. #1, "Mam are you sure you bought that vehicle here? We do not sell Jeeps". And, #2, "You do know the warranty is out on this vehicle." #1, we make it a habit to call shops that are not Jeep branded to get work done. #2, she sitting there with all the paperwork in front of her with all the warranty information, 1yr and 40,000 miles to go. They gave her a appointment date and time. She had a feeling that something was not right with that conversation, so she called back to confirm the appointment the next day, they had no record of it or anyone talking to her! So had to start the process all over. Then was told they could not find any record of us buying a car there. Day and time of appointment my wife was armed with all the paperwork, but they took the car in and said they found the problem, They could have the parts that afternoon and it would be ready the next day. The next day, no calls, no emails or text. Called 6 times before we got to talk to anyone, and then was told the guy that was taking care of it and doing the work was not there today, and could not get a update. After a 10min hold was then told "OH the part did not come in, and would not be ready till Monday. So now after my wife makes commitments, she does not have her car to do them. Malloy Ford. before you make promise's for people to get their vehicles back , #1, make sure of parts availability and when they will be there. #2, make sure the mechanic will be there and has not scheduled off! Oh and treat people with respect, and not like everyone is stupid! It's to bad I have to give 1 star, you don't deserve it!!! Will update this after we get it back to see if they fixed it. #NEVERAGAIN More
by Danw54
Employees Worked With
Chuck
