Malloy Ford of Winchester - Service Center

Easy to work with Dropped by for "the works" lube and tire rotation w/o appt. - they took me right in - only waited for the service for 1 hour 10 minutes, paid and lef Dropped by for "the works" lube and tire rotation w/o appt. - they took me right in - only waited for the service for 1 hour 10 minutes, paid and left. Everyone I interacted with were good. Can't beat the price of the "works" - Kudos More

Needs customer service training There's a long term employee who always looks like she's pissed at the world and hates her job. She has a matching attitude to go with it and she's w There's a long term employee who always looks like she's pissed at the world and hates her job. She has a matching attitude to go with it and she's worse to her fellow coworkers telling them to use their mean voices while paging into the garage. So forth and so on I could go on all day. No smiles no acknowledgements when you walk up to the desk, but that goes for all the customer service staff in service. Walk in for an oil change and inspection just after 1pm only to be told they're tired of inspections and they refused to do the inspection, theres 3 people in the waiting room and 2 who previously dropped off their car and left, thats ok I'll get it somewhere else, you lost a sale. After the oil change my car sat ready for 20 min, I had to go up and tell them and point to my car, didnt get the usual report or papperwork that goes with it and the fluids weren't topped off they also replaced a plug without notification and charged me for it. On a previous visit there was inappropriate conversation in front of me while I was checking out a about sex toy party, I work in the health care field and I didn't think I could get embarrassed by conversations but I was wrong. They were even showing each other pictures on their phones about it. Ford corporate needs to seriously mandate high customer service to be performed in all their shops. For training they need to take cues from Home Depot Lowes and Kohls More

Great Service Came in at last minute let advisor know that I was going to be traveling and needed service done before and was very attentive to me and said she woul Came in at last minute let advisor know that I was going to be traveling and needed service done before and was very attentive to me and said she would help and get me in and out as soon as possible More

State Inspection Your dealership to seems to me, has the person in mind, not to make profit. Example is my old dealer charges me 75 for a simple oil change you charge Your dealership to seems to me, has the person in mind, not to make profit. Example is my old dealer charges me 75 for a simple oil change you charge me 35 for the same service. That's why I switched to Malloy. More

Car Inspected Every time I go to Malloy Ford, whether it's for service or to purchase a car, the employees are always very polite, considerate and well informed. M Every time I go to Malloy Ford, whether it's for service or to purchase a car, the employees are always very polite, considerate and well informed. My husband and I have dealt with this dealership since 1970 when it was Lamar Sloan Ford and have always been very pleased and satisfied. More

Purchasing or in for service - always a good experience. A very professional dealership. In 2013 I bought a new Ford Fusion and have been back several times for routine service maintaince. All the personnel A very professional dealership. In 2013 I bought a new Ford Fusion and have been back several times for routine service maintaince. All the personnel have always been very helpful and polit during my purchase and service visits. During my last visit they even caught a recall that I didn't know about and took care of it. So far very impressed with Malloy Ford. Marie More