Mandal Pontiac Buick - Service Center

I brought my car in because my a/c was broken. I had notified them the day before I was coming in and would need a loaner. When I arrived they told me they had no loaner but would get me a rental I had notified them the day before I was coming in and would need a loaner. When I arrived they told me they had no loaner but would get me a rental at Enterprise. I waited and they came and told me that they had confirmed a rental for me and an employee would take me there. I was dropped off at Enterprise with my 12 year old child and the driver left us there. When I spoke with the Enterprise employee she told me they had no cars available for me and couldn't help me. I was stranded at Enterprise with my child with no way to get home. I called Mandal and they acted like it was not their problem. After I.got very angry they sent someone to pick me up.and allegedly take me home to Ocean Springs. On the way to my house they called and said my car was magically fixed. I feel like they temporarily fixed my car to get me out of their dealership because I was so angry. They treated me horribly and basically left me stranded with my child with no concern. More

It is a very busy place. The staff in the service office was prompt and friendly. I scheduled a dropped off my car around 11 am and was told it would be done in a few hours. The staff in the service office was prompt and friendly. I scheduled a dropped off my car around 11 am and was told it would be done in a few hours. I returned around 4pm. Unfortunately it was not yet ready for pick up. The waiting area was comfortable. More

Susie was superior in every way for this issue I had. Came through in a way I wasn't expecting. Shes always awesome with helping me. Came through in a way I wasn't expecting. Shes always awesome with helping me. More

Good experience overall but only received one key fob and wanted me to buy the second one still do not have a second one. 500 dollars is a bit steep when should have come with the truck wanted me to buy the second one still do not have a second one. 500 dollars is a bit steep when should have come with the truck More

Did not do what he was instructed to do. He was not instructed to replace tire. He was not instructed to replace tire. More

Every person I talked to was very accommodating and friendly. Taylor contacted me after I made my appointment online— and set me up for a shuttle. Anthony was my service advisor and took care of ever friendly. Taylor contacted me after I made my appointment online— and set me up for a shuttle. Anthony was my service advisor and took care of everything. Walter shuttled me to my hotel. More

3 hour wait for an oil change when I had an appointment is not acceptable. is not acceptable. More

Greg was very helpful and explicit ed the separate charges. The check engine light stayed off until I drove 10 miles down the road and once again it back on. Aggravated with the vehicles performance. charges. The check engine light stayed off until I drove 10 miles down the road and once again it back on. Aggravated with the vehicles performance. More

Excellent customer service and follow up after the service . This area is very fortunate to have such a wonderful dealership that has such high standards. Class act!!! service . This area is very fortunate to have such a wonderful dealership that has such high standards. Class act!!! More

Always a good experience @ Mandel. Quick, efficient service with people that appreciate my business. Jamie is always courteous and updates me on the progress of the work. Quick, efficient service with people that appreciate my business. Jamie is always courteous and updates me on the progress of the work. More