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Maple Hill Auto Group

Kalamazoo, MI

4.6
4,511 Reviews
Maple Hill Auto Group has been family owned and operated since 1995. We are proud to offer Subaru, Hyundai, Genesis, Volvo, Volkswagen and Audi sales, service and parts. 2015 was a big year for Maple Hill Auto Group as we opened our newly renovated state of the art facility, bettering our service to customers.
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5622 W Main St.

Kalamazoo, MI

49009

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Showing 4,511 reviews

January 19, 2023

The service here was thorough. The staff was very friendly. I will definitely be back for future service More

by Cwater5
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Lasher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2023 -

Maple Hill Auto Group responded

Thank you! Let us know whenever we can help you. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 18, 2023

Honest, what you see is what you get and that’s a good thing. Great More

by John Behrendt
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Lasher
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2023 -

Maple Hill Auto Group responded

Thank you! Please, let us know if there is ever anything else we can do for you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 18, 2023

Very courteous n responsive. Made me feel like we were their only customer. Very happy with service More

by KOLEMBER
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Tassell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2023 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 18, 2023

Pleased that you were able to fix what was wrong with my car and get me on the road in the same day. More

by SCOOPDUJOUR
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sadie Hisey
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2023 -

Maple Hill Auto Group responded

Thank you, so much! Please, give us a call to let us know what we can do to ensure a 5 star rating in the future. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 17, 2023

Everyone was friendly and service was quick. We were in and out within 30 minutes. More

by RAYMOND.A.STERLING
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
n/a
Jan 25, 2023 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know.

January 14, 2023

Very focused on customer service a communication. Absolutely no complaints except I must use 15 words. More

by KKENNEDY01
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Milbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cassandra Westfall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lena Grubb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Tassell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
CEDRIC RUSSELL
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Lasher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sadie Hisey
5.0
This rating includes all reviews, with more weight given to recent reviews.
ALYSSA MILLERS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2023 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review. If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 13, 2023

Easy drop off and pick up with nice video sent showing the inspection of underneath including the tires. More

by John Behrendt
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah Seal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2023 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 13, 2023

Good service and nice people. A lot of effort made to service everyone. Thank you very much More

by tom@brusseebrady.com
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Shelton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2023 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review. If you'd like to let us know what we can do to ensure a 5 star experience in the future, please give our customer service team a call. Please, let us know if there is ever anything else we can do to help you. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 11, 2023

Dealership good. Tony okay. Showed us the car and was low pressure. However, after I purchased I found a deep scratch and emailed Tony inquiring about touch up pai More

by sdusen
Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Galvan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2023 -

Maple Hill Auto Group responded

I apologize for your experience. If you would like, give me a call, and I'll do my best to help you with that scratch. Thank you! Lena Grubb Customer Service Specialist lgrubb@maplehillauto.com 269-342-6600

January 11, 2023

There was a miscommunication in the services expected to be completed on my car. The service team was quick to correct it. I do have to return again at a later date but everyone was courteous and corrected More

by SKLESMITH
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I am not sure who I worked with
Jan 11, 2023 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review. I apologize for the miscommunication, but we will definitely get everything done for you when you return. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com