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Maple Hill Auto Group
Kalamazoo, MI
5,138 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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5,138 Reviews of Maple Hill Auto Group
March 22, 2022
I made the appointment on line and when I got there I was told by the lady who greeted me, (somewhat arrogantly and bordering on gruff), I shouldn't do that, I should call and make an appointment. It was s told by the lady who greeted me, (somewhat arrogantly and bordering on gruff), I shouldn't do that, I should call and make an appointment. It was said in a way like I should have known that. My thoughts are...why is the online scheduling even available if we should not use it and why was a phone call not made to me asking me to change the appointment time as my reason for service was specified in the online schedule request. I was told I would have to wait two hours because techs were going to lunch which I totally understand - it's not their fault. It just seemed like I was being reprimanded and I didn't appreciate that. She was better when I checked out. However, it may be a good idea for someone to check the online schedule and contact customers if they think a better time would work. My experience overall with Subaru service has been very good in the past. More
by CHERYL38
Verified CustomerEmployees Worked With
Matt Williamson, Matt Taylor
March 22, 2022
The on-line appointment application only accepted one of the services I requested, but I was able to straighten that out by email with the service representative identified on the confirmation page. Then the services I requested, but I was able to straighten that out by email with the service representative identified on the confirmation page. Then I took two coupons in for the services and only one could be accepted. I'm not sure why. More
by GANDTBILLS
Employees Worked With
Rebecca Shelton
March 21, 2022
I bought my Santa Cruz from Phil Lawrence. Of all the vehicles I bought he was the best salesman of them all. I love the way he took care of me also taking my vehicle in to get it worked on an Of all the vehicles I bought he was the best salesman of them all. I love the way he took care of me also taking my vehicle in to get it worked on and the maintenance was very very excellent I will come back again if I ever buy another vehicle. More
by MIKE.WHEELER1950
Employees Worked With
Phil Lawrence
March 21, 2022
My car needed some unexpected repairs that were going to take longer and I was offered completed service that same day. They called me when they were finished and they were accurate about the full price of take longer and I was offered completed service that same day. They called me when they were finished and they were accurate about the full price of repairs. I really feel like they care for my vehicle as much as I do. More
by kaywow18
Employees Worked With
Cassandra Westfall
March 21, 2022
Excellent, organized appointment scheduling. They have the inventory that no one else seems to have and no mark ups over the manufacturers suggested retail pricing. I had researched what I wante They have the inventory that no one else seems to have and no mark ups over the manufacturers suggested retail pricing. I had researched what I wanted and what I wanted to pay, and I purchased the vehicle that I had selected and left with it that day. More
by JENNIFER91
Employees Worked With
Michael Zinger, Kevin Poffenberger, Matt Taylor
March 18, 2022
I had gotten to the appointment on time and the car repair needing completed was performed by Dave May, and finished in a timely manner. Lauren Armbruster was instrumental in getting me written up, rep repair needing completed was performed by Dave May, and finished in a timely manner. Lauren Armbruster was instrumental in getting me written up, repaired and out the door very quickly. My "hats off" to a wonderful crew. More
by BKRUIP
Employees Worked With
Lauren Armbruster
