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Maple Hill Auto Group

Kalamazoo, MI

4.7
5,137 Reviews
Call Dealership (269) 342-6600
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5622 W Main St.

Kalamazoo, MI

49009

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5,137 Reviews of Maple Hill Auto Group

June 24, 2021

The service was carried out as promised and in the time promised. All service personnel I dealt with were professional, courteous, and helpful. As always, the staff made every effort to make sure that cust More

by AHSANKHAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall, Lauren Armbruster
Report | Print
Jun 25, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us. We are thrilled to hear you had a great experience at our dealership. Please let us know if you need anything in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

June 23, 2021

Nice clean dealership had communication remind me the appt. and concerns on my car what to do next fantastic job hope to keep doing the same More

by CARRIRICHY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misty Figg
Report | Print
Jun 23, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

June 23, 2021

The scheduled services were completed quickly and properly. The waiting room is clean and comfortable. I will miss Steve Nutt's service and wish him a happy retirement. More

by BKFOLE
Recommend Dealer
Yes
Employees Worked With
Steve Nutt
Report | Print
Jun 23, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

June 22, 2021

Matt made the process of leasing my new Sonata very simple. It was refreshing to not be pressured. More

by AGUILLON1105
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Williamson, Kevin Poffenberger, Matt Taylor
Report | Print
Jun 23, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our sales department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

June 22, 2021

Steve Nutt was AMAZING ! all the staff is friendly and trust worthy. will never go anywhere else for my Car maintenance. More

by RSTOTHARD
Recommend Dealer
Yes
Employees Worked With
Steve Nutt
Report | Print
Jun 23, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department with Steve. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

June 22, 2021

Great service, Great people, live in South Bend but drive to Maple Hill for service. That should tell you all you need to know. More

by Kevin Emerson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
Report | Print
Jun 23, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

June 22, 2021

Aaron was attentive and explained the vehicle functions very well. We never felt rushed or pressured and are quite pleased with the entire process More

by JNEUMS1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Poffenberger, Aaron Black, Matt Taylor
Report | Print
Jun 23, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our sales department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

June 22, 2021

Extremely helpful and followed through. Made the purchase process seamless. More

by TSHADLEY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Williamson, Kevin Poffenberger, Mike Simmons, Matt Taylor
Report | Print
Jun 23, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our sales department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

June 22, 2021

Always get great service and this is my third vehicle from Maple Hill Auto Group. More

by DICK
Recommend Dealer
Yes
Employees Worked With
Kevin Poffenberger, Aaron Black, Matt Taylor
Report | Print
Jun 23, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

June 22, 2021

Was met immediately with negativity when I pulled in. I was told that there was probably nothing that could be done for the hesitation problem when I accelerate unless there was a check engine light. I w More

by TLHARSHBERGER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Nutt
Report | Print
Jun 23, 2021 -

Maple Hill Auto Group responded

I want to apologize that you were met with a negative stance as soon as you came in for service. There is no excuse as to why you would be told there is nothing that can be done before your vehicle was even looked at by the technician. It is not our procedure to tell a customer their car cannot be fixed before even looking at it, and I will discuss this with our service manager. With problems such as you're having, it is sometimes difficult to diagnose it without being able to duplicate the problem, but that is for a tech to determine after exhausting all available channels to fix the problem, not something that should have been presented to you as soon as you drove through the door. I do hope that the software update fixes the problem and that you have no further issues and can enjoy your trip! If there is anything that I can do for you, please don't hesitate to reach out. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

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