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Maple Hill Auto Group
Kalamazoo, MI
5,137 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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5,137 Reviews of Maple Hill Auto Group
June 10, 2021
Worst business experience of my life! If you're working-class or have a vintage Volvo, read this! I wish I could give negative stars. The key for my vintage Volvo station wagon was misplaced. Th working-class or have a vintage Volvo, read this! I wish I could give negative stars. The key for my vintage Volvo station wagon was misplaced. This car was a birthday present for my daughter who is turning 16 in July. Her dream car is a vintage Volvo wagon, so I bought her one on my limited budget as a truck driver. I tried to have a key made locally (I live in Indiana) but Volvo has 'proprietary rights' for key duplication - so I was forced to tow my car to the dealership just to have another key made. Kalamazoo was the closest Volvo dealership to me. I made an appointment and then rented a Uhaul trailer and towed the wagon to the lot myself. I dropped my car off in good faith that the dealership would provide the service that they promised. While on the lot, my car was vandalized and the battery was stolen. There were panhandlers on the lot when the car was dropped off, hitting me up for cash. No fence,, no security.. Sketch... First red flag. A few days later, when I was in CALIFORNIA on a run,, the service scheduler called and was very rude, told me that my car was "hacked apart" and that they won't service it. She said I needed to pick it up immediately. I said, "slow down here" and asked how much it would be to have the entire thing repaired. She said they refuse to work on "junk" and to come pick it up or it would be towed. Mind you, the car ran great before the key was misplaced. All I needed was a key made! I explained that I'm an over the road truck driver and that I'm gone for three weeks at a time in California and Arizona. I requested that they give me a little extra time to come pick it up. She said I could have some extra time and they would notify me if they were going to have it towed. I called earlier this week and let them know that I was sending up a tow truck to pick it up. Today when my tow truck driver arrived, they told the driver that they had already towed the car to impound. I was never notified! Totally blindsided! The balance for the towing/impound now exceeds the value of the car. I've bled out thousands of dollars just to NOT get my key made! I've spent/lost money on: Original Uhaul/fuel/time towing to Kalamazoo New tow fee for the attempted pickup by the tow company I sent up today Impound/tow fees for Maple Hill's tow company I never imagined that I'd literally have a vehicle vandalized/stolen/disappear simply by trusting a supposedly reputable business to duplicate a key for me. They made it clear that they only want to service elite customers who own newer Volvos. They treated me like a piece of trash. If you own a newer Volvo, I'm sure Maple Hill will be glad to overcharge you for service/parts. If you're working-class or have a vintage Volvo, assume the position. AVOID! More
by DMC77
Employees Worked With
Kelsey LeRoy
June 10, 2021
Great place to buy a car. Very honest, friendly and courteous. Michael zinger was very helpful throughout our purchasing cycle. i am looking forward to the free car washes! courteous. Michael zinger was very helpful throughout our purchasing cycle. i am looking forward to the free car washes! More
by FAFINNERMAN
Verified CustomerEmployees Worked With
Michael Zinger, Kevin Poffenberger
June 10, 2021
I had a good overall experience , Kelsey arranged a loaner. My concerns were noted and addressed . Received vehicle back in timely manner as looked clean loaner. My concerns were noted and addressed . Received vehicle back in timely manner as looked clean More
by WRITE2KH
Employees Worked With
Kelsey LeRoy
June 10, 2021
Congratulations to Steve on his upcoming retirement. His knowledge, professionalism and sincerity will be greatly missed. Steve goes beyond and above in making sure you are truly satisfied when leaving the knowledge, professionalism and sincerity will be greatly missed. Steve goes beyond and above in making sure you are truly satisfied when leaving the dealership. Thanks, Steve! More
by CHERI.NORTHSTAREAP
Employees Worked With
Steve Nutt
June 09, 2021
I will miss working with Steve Nutt. He has always been so helpful and friendly. Service has always been great and I always know what has been done during service so helpful and friendly. Service has always been great and I always know what has been done during service More
by DEB5501
Employees Worked With
Steve Nutt
June 09, 2021
Recently being in a car accident where I was T-boned on my drivers side and then flip over without suffering any serious bodily harm due to the outstanding safety features of the Subaru, my car was totaled my drivers side and then flip over without suffering any serious bodily harm due to the outstanding safety features of the Subaru, my car was totaled but I wasn't! We knew we wouldn't buy anything but another Subaru. My husband and I were pleased with the selections of cars to pick from at Maple Hill Auto Group. They were in excellent condition which I can honestly state that was not the case at other dealerships. We were hoping to purchase in our community and not have to go to Grand Rapids or other destinations. We are pleased with the choice we made with a Subaru Forester Touring. More
by Karen
Employees Worked With
Victor Heckman, Dennis Schurman, Tim Born
June 09, 2021
Very good. people are always friendly and follow up with the progression of the service appointment. Service is usually very prompt and I am in and out in a reasonable amount of time. the progression of the service appointment. Service is usually very prompt and I am in and out in a reasonable amount of time. More
by JERRYT616
Employees Worked With
Cassandra Westfall
June 09, 2021
I had a great experience buying a new car and trading in a vehicle for that. I felt zero pressure in the situation and found John and the others to be very friendly and professional as well as well-informe a vehicle for that. I felt zero pressure in the situation and found John and the others to be very friendly and professional as well as well-informed. I would definitely use them again. More
by MICHAEL.POLAND
Employees Worked With
Jon Gates
June 08, 2021
I Was extremely happy with the service at Maple Hill! They got me vehicle in for a minor problem, had me in, out, and back to work in a freshly washed car! I would highly recommend their service team! They got me vehicle in for a minor problem, had me in, out, and back to work in a freshly washed car! I would highly recommend their service team! More
by KADO563
Employees Worked With
Steve Nutt, Jacob Prieto
June 08, 2021
Great service and the new windshield and recalibrated cameras of course work great. Now I can get back to clear vision with the help of Maple Hill Auto. cameras of course work great. Now I can get back to clear vision with the help of Maple Hill Auto. More
by INDYPASTOR
Employees Worked With
Cassandra Westfall, Lena Grubb, Andrea Darnell
