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Maple Hill Auto Group

Kalamazoo, MI

4.7
5,138 Reviews

5622 W Main St.

Kalamazoo, MI

49009

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5,138 Reviews of Maple Hill Auto Group

September 25, 2020

I’m a first time Audi owner and was very pleased with Jon (sales rep) and his assistance in working with me through the exploration and purchase process of my new car. Due to the pandemic, availability of th More

by MJKRINOCK
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jon Gates, Kevin Poffenberger
Sep 29, 2020 -

Maple Hill Auto Group responded

Thank you for the positive review. We are thrilled to hear that you had such a great experience here with our sales team. Let us know if we can assist with anything in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

September 25, 2020

I couldn’t find anyone to help me check out until I asked salespeople and the receptionist. My speed is not displaying on the center console. Everything else was wonderful. I had stopped in earlier this More

by julie.bender
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Che Lopez
Oct 06, 2020 -

Maple Hill Auto Group responded

I am sorry to hear there was not anyone at the desk when you were ready to check out. I am glad the receptionist was able to get someone sent over to get you assisted. Are you still not able to see the speed on your dash? Please reach out with any questions you may have. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

Oct 07, 2020 -

julie.bender responded

I called the next day and the person in service helped me with a simple fix on the speedometer. The issue with reception was not a big deal.

September 25, 2020

I started coming to Maple Hill Auto Group 2 years ago. In this short time my appointments are often double booked which leaves me wait longer than I should or worse yet listening to my adjuster blaming m More

by MACLARK59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hannah Seal
Oct 01, 2020 -

Maple Hill Auto Group responded

I am sorry to hear that your wait time was longer than expected. We definitely try our best to make sure our customers are taken care of in a timely matter. Please call our scheduling team when you are ready for your next appointment and we will make sure your appointment does not get double booked. Please let us know if there is anything else we can do for you. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

September 25, 2020

Hannah was awesome reviewed what needed to be done, explained how long it would take, and insured my car would be clean and ready for me on time. The lounge are was clean, the coffee was fresh, and the More

by MBART345
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The service Tech who worked on my car. , Hannah Seal
Sep 29, 2020 -

Maple Hill Auto Group responded

Thank you for the positive review. We are thrilled to hear that you had such a great experience here with our service team. Let us know if we can assist with anything in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

September 25, 2020

Great service, great attitude, the guy I talked to explained everything and answered all my questions happily. Now my car runs better than when I bought it. More

by VANNESTJACOB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Milbeck, Steve Nutt, Cassandra Westfall, Amie Freeman, Lena Grubb, Misty Figg, Andrea Darnell, Kelsey LeRoy, Justin Cook, Hannah Seal
Sep 29, 2020 -

Maple Hill Auto Group responded

Thank you for the positive review. We are thrilled to hear that you had such a great experience here with our service team. Let us know if we can assist with anything in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

September 24, 2020

Excellent customer care. Service was efficient and quick. Lovely people and caring, thank you. Best dealership in Kalamazoo hands down. Buying a car is one part of the journey, the most important other part More

by NYCELECTRA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall, Amie Freeman, Lena Grubb, Misty Figg, Andrea Darnell, Kelsey LeRoy, Justin Cook, Hannah Seal, Che Lopez
Sep 25, 2020 -

Maple Hill Auto Group responded

Thank you for the positive review. We are thrilled to hear you had a great experience here with us. Let us know if you need anything in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

September 23, 2020

I have always been very pleased with the service at Maple Hill, especially working with Steve. However when I went in the other day needing a new battery, I found there wasn't one in stock. That seems unprof More

by JUDYLOUDIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Nutt
Sep 23, 2020 -

Maple Hill Auto Group responded

I am glad that you had a pleasant experience here. However, I do apologize that the battery for your vehicle was not in stock. I hope that Steve was able to order that for you. Please let us know if you need anything else. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

September 23, 2020

This was my first time buying a new car and I was anxious. I didn't need to be. Everyone was helpful, knowledgeable and understanding. Based on prior experience, I didn't consider going to any othe More

by BIBARTK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Lawrence, Greg Vinstra, Steve Nutt
Sep 25, 2020 -

Maple Hill Auto Group responded

Thank you for the positive review. We are thrilled to hear you had a great experience here with us. Let us know if you need anything in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

September 23, 2020

Awesome help as always! Prompt service and wonderful staff!! I always know when I call Steve he will find away to help me and to fit it into my schedule!! More

by BAASACRE39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Nutt, Nick Hodgson
Sep 25, 2020 -

Maple Hill Auto Group responded

Thank you for the positive review. We are thrilled to hear you had a great experience here with us. Let us know if you need anything in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

September 23, 2020

Fox Motor Group doesn't need any more of West Michigan's car sales, so I decided to check you guys out. Thanks for the great experience. More

by MITCHELLNOLAND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Your finance guy was a 5/5 too..., Phil Lawrence, Matt Williamson, Greg Vinstra, Nick Hodgson
Sep 25, 2020 -

Maple Hill Auto Group responded

Thank you for the positive review. We are thrilled to hear you had a great experience here with us. Let us know if you need anything in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

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