Maple Hill Auto Group - Service Center

Always a good experience with the service provided to our Subaru Outback. Sadie kept us updated with text messages while we headed to Grand Rapids after dropping off our car. All questions were answered an Subaru Outback. Sadie kept us updated with text messages while we headed to Grand Rapids after dropping off our car. All questions were answered and a quote given via text messages. Pickup of our car was easy and quick. Everyone is always knowledgable, helpful and friendly. I would always recommend Maple Hill!! Thanks everyone More

The replacement part I had to wait nearly 3 months for was ridiculous, but the dealership made sure I had a ride throughout my cars absence so I was very appreciative of this result. The service departmen was ridiculous, but the dealership made sure I had a ride throughout my cars absence so I was very appreciative of this result. The service department has been placed in a very difficult position, but handled it professionally and with care. More

Clean waiting area with snacks. Prompt, professional service. Would be a 5 star, but I had to reach out twice to set up my appointment. Prompt, professional service. Would be a 5 star, but I had to reach out twice to set up my appointment. More

The service was extraordinary. This team does a good job with the details that make a difference. I didn’t mind waiting because the area was comfortable with good coffee and snacks This team does a good job with the details that make a difference. I didn’t mind waiting because the area was comfortable with good coffee and snacks and I was pleased they were doing the job right. The complimentary car wash was much appreciated and I thought the video assessing what did and didn’t need attention this visit was a great way to communicate. More

I was impressed with the service. Rebecca was friendly and patient. I was very pleased with the snack bar. I was promised a wait time of an hour for an oil change and the wait time Rebecca was friendly and patient. I was very pleased with the snack bar. I was promised a wait time of an hour for an oil change and the wait time was right on the money. I was glad my car got a free car wash. I almost did not recognize my car; it was so clean and looked so nice. I will return when I need another oil change and any future work on my car. Thank you for your service. I will recommend Maple Hill Auto to my friends. More

Always helpful and good service. easy to make an appointment. Staff very friendly and helpful. easy to make an appointment. Staff very friendly and helpful. More

Overall good service by the team at Maple Hill Auto Group for my Audi A6. Looking at the car evaluation, I was shocked by how much you want to charge for a front end alignment. This seems out of bounds. for my Audi A6. Looking at the car evaluation, I was shocked by how much you want to charge for a front end alignment. This seems out of bounds. Thank you. Darryl Niven More

I purchased several parts to replace a damaged side mirror. When I took the car in for the repair, they determined one part from the car could be reused, so they kindly refunded me for the part I prev mirror. When I took the car in for the repair, they determined one part from the car could be reused, so they kindly refunded me for the part I previously purchased, saving me $62. Who does that these day?! I trust this dealership will take care of our cars and us! More

Love Lauren Armbruster! Couldn't ask for better service. Very pleased with the work done on the two Outbacks I bring in for regular service. Couldn't ask for better service. Very pleased with the work done on the two Outbacks I bring in for regular service. More