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Maple Hill Auto Group - Service Center

Kalamazoo, MI

4.5
3,041 Reviews

3,041 Reviews of Maple Hill Auto Group - Service Center

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February 02, 2023

People are nice BUT, Service area is way too long a wait for a oil change when you have an appointment, over one hour! This is not the first time this has happened. More

by smd9844
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure who, but nice
January 31, 2023

Always a good experience with the service provided to our Subaru Outback. Sadie kept us updated with text messages while we headed to Grand Rapids after dropping off our car. All questions were answered an More

by sandy
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sadie Hisey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2023 -

Maple Hill Auto Group responded

Thank you, so much! We look forward to working with you in the future. Please, let us know when you are ready for your next service. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 28, 2023

The replacement part I had to wait nearly 3 months for was ridiculous, but the dealership made sure I had a ride throughout my cars absence so I was very appreciative of this result. The service departmen More

by JOHN
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Lasher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2023 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review. We understand that frustration with waiting for parts to arrive, and we appreciate your understanding while waiting. We will always do what ever we can to make these things as inconvenient for our customers as possible. If we can ever do anything else for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

Jan 31, 2023 -

JOHN responded

na

January 27, 2023

Clean waiting area with snacks. Prompt, professional service. Would be a 5 star, but I had to reach out twice to set up my appointment. More

by JEANVDB62
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2023 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review. I apologize you had to reach out more than once to set an appointment. With recent hires, we are hoping this will not be an issue in the future. If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 27, 2023

The service was extraordinary. This team does a good job with the details that make a difference. I didn’t mind waiting because the area was comfortable with good coffee and snacks More

by mmccarthy2010
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Lasher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2023 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review. If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 22, 2023

I was impressed with the service. Rebecca was friendly and patient. I was very pleased with the snack bar. I was promised a wait time of an hour for an oil change and the wait time More

by OLACARVER1
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Shelton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2023 -

Maple Hill Auto Group responded

Thank you! We look forward to working with you in the future. Please, don't hesitate to give us a call. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 21, 2023

Always helpful and good service. easy to make an appointment. Staff very friendly and helpful. More

by DSWINE88
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2023 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 20, 2023

Overall good service by the team at Maple Hill Auto Group for my Audi A6. Looking at the car evaluation, I was shocked by how much you want to charge for a front end alignment. This seems out of bounds. More

by DNIVEN410
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember their names
Jan 23, 2023 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review. I am happy to hear that you were satisfied with the service on your A6. Looking at the quote you were given, you were quoted for a 4 wheel alignment, not a front end alignment, and the labor rate is discounted for alignments. If there is ever anything else we can do for you or if you have any other concerns, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 20, 2023

I purchased several parts to replace a damaged side mirror. When I took the car in for the repair, they determined one part from the car could be reused, so they kindly refunded me for the part I prev More

by MHLIGHTLE
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2023 -

Maple Hill Auto Group responded

Thank you! We are so happy that we were able to help you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 20, 2023

Love Lauren Armbruster! Couldn't ask for better service. Very pleased with the work done on the two Outbacks I bring in for regular service. More

by BETBOBKAY
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2023 -

Maple Hill Auto Group responded

Thank you! We love Lauren, too and are happy to hear she was so great in helping you service your vehicle. If there is ever anything we can help you with, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

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