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Marchese Chevrolet, Inc.

Fort Montgomery, NY

Overview
Reviews
Vehicles
4.7
394 Reviews
Marchese Chevrolet. Minutes from Bear Mountain and West Point! Number #1 in the region for Customer Satisfaction!. Our passion is to deliver the ultimate automotive experience! Only Minutes Away. Call us today at 845-446-4718 or visit us at www.marchesechevrolet.com
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1018 Route 9W

Fort Montgomery, NY

10922

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Showing 394 reviews

June 07, 2011

After a lot of research and test driving, I recently decided my next new car would be a Chevy Equinox. I live in Westchester County, NY where there are two Chevy dealers. I visited both and they were f More

by dhoff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ian Sparrow
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November 21, 2010

I love these guys. No hassle buying experience and very friendly staff. We bought a new Chevy Equinox from them after visiting several dealers. They were up front and honest from the very beginning. Wou More

by lesliebrat123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris and Efrain
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October 14, 2010

Bryan is cool. He knows alot about cars, and doesnt pressure to buy. The service is also great. We bought about 9 cars, both new and used from them, and have sent all our friends to see them as well. More

by capper00
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris
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June 20, 2009

In a nutshell, my wife bought a lemon here and they did nothing about it. In fact, they knowingly sold us one. Please do yourself a favor and spend your time and money anywhere else. The motto of this d More

by tommy_e65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Polumba
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Nov 23, 2010 -

Marchese Chevrolet, Inc. responded

The vehicle was sold to this customer as a used vehicle. After the initial purchase, the vehicle was brought back a couple of times for warranty work. After the warranty ran out, we did not see the customer for 19 months in which an additional 30,000 miles were put on the vehicle. In February of 2009 the vehicle was brought back in for an engine problem. We informed the customer that the vehicle was not under warranty any more however, we did call and get the parts good willed. The customer was only responsible for the labor. We were not required to do anything but tried to help him out anyways. The customer was unhappy about having any out of pocket expenses and was angry that the dealership would not cover all costs. Since the incedent, we have been in contact with the customer and seemed to have come to an understanding. We have not had any negative comments from him since.

Jul 01, 2011 -

tommy_e65 responded

The only understanding between Marchese Chevrolet and myself is that they have lost my business forever. I am NOT satisfied, which their response seems to indicate. Trust me, spend your hard earned money elsewhere.

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