Margate Chrysler Dodge Jeep Ram

Upon arrival, the service teams seemed upset and angry, not welcoming. I engaged with someone to start the check-in process. I did not get the service manager's real name. He gave the name “Juan” to someo not welcoming. I engaged with someone to start the check-in process. I did not get the service manager's real name. He gave the name “Juan” to someone on hold who was asking to speak with his Manage. He belittled the person on the phone line for asking to speak with a manager. After placing her back on hold, he bragged to the other team members behind the desk, Saying she (the customer) was a crazy xxxxx/ Karen, and that he gave her the name Juan so when she called and complained, they won’t know who she spoke with. this in itself was hard to see. A challenge to not say anything for fear something terrible might happen to my car if I spoke up. This all occurred when my assigned service guy was helping me do the check-in process. My service guy barely said ten words to me. And did not seem to understand me either. In fact, when gathering my car mileage, he jumped into the wrong vehicle. This can happen to anyone; however, he clearly seemed to be ignoring me when I walked after him to direct him to the right car. I did receive a text message and email with my vehicle inspection. I thought this was very useful and practical. However, I did not receive any notification that the service was complete, so I made my way from the waiting area back to the service area to find the service was complete. Now, I’m not sure if I just had good timing or if the car was sitting there for some time. Either way, I left there with a horrible taste in my mouth with a level of customer service for not only myself but the person on the phone, and, I imagine, any other customers this guy comes in contact with. More

Brian Crystall is a definite credit to Arrigo Margate service department and your whole dealership. service department and your whole dealership. More

Great service, the staff is always quick and professional that Is why I continue to go here. that Is why I continue to go here. More

Reception and delivery was on time. Service Advisor Adrian Moore was helpful and courteous. Waiting room was confortable with good amenities. Service Advisor Adrian Moore was helpful and courteous. Waiting room was confortable with good amenities. More

Very please with the service advisor he was very helpful and with the mechanic will recommend and with the mechanic will recommend More

Adrian in Service was amazing. He treated me as if I was his mom. It was late on a Saturday ut, he still accommodated me and had me back on the road in no time. He treated me as if I was his mom. It was late on a Saturday ut, he still accommodated me and had me back on the road in no time. More

KC Clark bent over backwards for me and worked with me non-stop! Great communication, great service, wonderful salesman. Very understanding and kept in touch. Thank you for everything! Will recommend to a non-stop! Great communication, great service, wonderful salesman. Very understanding and kept in touch. Thank you for everything! Will recommend to all! More

Did not like the manager. It looked like a dealer claiming to be a manager just to deny me the sale, he was not personable sounded very scripted. I felt as if I was being deni It looked like a dealer claiming to be a manager just to deny me the sale, he was not personable sounded very scripted. I felt as if I was being denied the sale for the car that I really wanted for a reason unknown. Overall Andrew rosado with his great customer service and Nestor Diaz saved the image of your company with his professionalism and honesty because after meeting the manager I was set on not coming back ever. More

Gregg Berger is the only person I would trust again to buy from. No nonsense and took his time finding me the right deal to fit my budget. Definitely got more then I was expecting. buy from. No nonsense and took his time finding me the right deal to fit my budget. Definitely got more then I was expecting. More