Margate Chrysler Dodge Jeep Ram

Terrible service experience. Showed up 15 minutes early for my 10:00 service appointment. Stood there for almost 30 minutes before getting acknowledged. There were 5 service writ Showed up 15 minutes early for my 10:00 service appointment. Stood there for almost 30 minutes before getting acknowledged. There were 5 service writers playing on their cellphones. They did not even make any effort. Finally someone decided to ask me what I was there for. The appointment was for a software update on my 2022 Gladiator. When they looked up my appointment they told me that Brian Crystall was the only person that can help me. Once he freed up with his customer he proceeded to look up my appointment. I indicated that I was going to wait. He said OHHHH! well you are probably going to wait all in a condescending tone. I told him I didn't have that kind of time that's why I indicated wait when booking the appointment. He was disrespectful and kept coming at me verbally when I told him I was going to leave because I don't get treated like that. As I was leaving I decided to ask for the general manager. He wasn't available but Jeff Golden the GSM came out to speak with me about the situation. He was kind and compassionate and listened to my concerns. He asked if he can make things right with me. I agreed to give them another chance to perform my recall. The work was done in 30. I still have no desire to step back in that dealership. I won't get treated like garbage! I'm not asking for special treatment but to be treated like a human being and show me that my business like everyone's matters. Brian Crystall definitely needs customer service training More

Thank u for help my family in found my new car. luiz was very attentive, and helped us in the best option. luiz was very attentive, and helped us in the best option. More

Very helpful and on top of things, I know the tow driver messed up the delivery but it was great messed up the delivery but it was great More

Always a 2 hour wait just to talk to someone at service. This last time was over 2 hours before a person said 1 word to me. This last time was over 2 hours before a person said 1 word to me. More

From start to finish, purchasing our new car was amazing! Daniel and his team went on and beyond anything I could have ever expected, and treated us like family. Daniel and his team went on and beyond anything I could have ever expected, and treated us like family. More

Good service advisor David, very knowledgeable and attentive. But NY only complaint is the price was way too high attentive. But NY only complaint is the price was way too high More

I waited for 6 hours, but the work was regular, Adrian support me , he was very attentive support me , he was very attentive More

I both my jeep there and I am very satisfied with the sales team and service sales team and service More

Had a great experience. Service rep was attentive. My truck got right in after a small wait. Service was completed promptly Service rep was attentive. My truck got right in after a small wait. Service was completed promptly More

The representative that checked me in was nice they are always nice, the service rep did not remove the sticky film from the old oil change reminder sticker he just placed the new sticker beside the sticky always nice, the service rep did not remove the sticky film from the old oil change reminder sticker he just placed the new sticker beside the sticky film from the old sticker which was gross and untidy More