Margate Chrysler Dodge Jeep Ram

Very long wait time to finalize sale… I sat for over 3 hours waiting to only provide payment and signatures. I sat and watched the lady take well over 30 minutes to eat her lunch in her office as I waited hours waiting to only provide payment and signatures. I sat and watched the lady take well over 30 minutes to eat her lunch in her office as I waited, pregnant and starving for hours. More

When I made the appointment over the phone for my peeling screen I was told that they would need to see my car to make sure it was under warranty. When I arrived I told the service advisor that I would just screen I was told that they would need to see my car to make sure it was under warranty. When I arrived I told the service advisor that I would just like to make sure it’s under warranty and order the parts if necessary and schedule an appointment for another day to drop my car off to do the work so that I can arrange for a ride and schedule my work around it. I waited for an hour and forty five minutes then asked how much longer it would be. He told me that my car hasn’t even been looked at and that there are two cars in front of me and will probably be at least another hour and a half to two hours before it would be seen. I asked to just take my car I would need to reschedule and he couldn’t have seemed happier to give me my key and send me on my way. I get a receipt in my email which the service advisor stated that “CUSTOMER LEFT DUE TO VEHICLE NOT BEING ABLE TO BE LOOKED AT IN 1 HOUR CUSTOMER REQUESTED TO TAKE THE VEHICLE“ Which was completely inaccurate, It was after almost two hours of waiting and then being told it would be AT LEAST another hour and a half to two hours that I requested to take my car. More

For my first visit there, it was good. The problem was determined and repaired. Devesh was great help. The problem was determined and repaired. Devesh was great help. More

Excellent customer service, from arrival to departure. Outside gentleman who greets the customers to my service agent who I cannot remember his name but it should be on file, the service is 2nd to none. Outside gentleman who greets the customers to my service agent who I cannot remember his name but it should be on file, the service is 2nd to none. Your service department customer service culture is admirable. More

I brought my car in for routine service. I was greeted and sent to a service advisor who processed all my requests as well as giving recommendations. I was notified when the car was ready in I was greeted and sent to a service advisor who processed all my requests as well as giving recommendations. I was notified when the car was ready in a timely fashion. It was an easy check out experience. More

They were amazing, Jhonatan it’s an excellent sales men, he will help with anything he will help with anything More

Fidel my Advisor went beyond his means to help me very professional And caring He’s a keeper he is a good asset to the company thank you professional And caring He’s a keeper he is a good asset to the company thank you More

I was not pleased with the service! I brought my PT Cruiser in because it was overheating. A few days later I received a call from them saying that the cause was the cooling fan not wor I brought my PT Cruiser in because it was overheating. A few days later I received a call from them saying that the cause was the cooling fan not working properly. The cost was $1,799.15 to replace the fan. I picked the vehicle up, and I didn't even make it home before it overheated. I brought it back, this time they said it was a bad radiator cap. I picked the car up, and once again it overheated. I brought it back AGAIN, and now they're saying that I may need a new motor!!!! 😖 More

I was satisfied with the work and was fixed very fast. However I couldnt pick my car up before they closed so the woman said she would leave the paperwork with the guys to pick up in the morning at 730.am However I couldnt pick my car up before they closed so the woman said she would leave the paperwork with the guys to pick up in the morning at 730.am When I got there at 730 they said they couldnt find it and I had to wait til the main office opened at 9am. I waited only to find out it was there all the time they were too lazy to look properly. I realize they are busy but its very frustrating because I realized If I had asked them to look again they would have gotten angry. I didnt say anything but I feel they could be trained better in customer service. More

Good service, super rep - Fidel. Car finished when promised good job! Honest folks. Will use in the furure Car finished when promised good job! Honest folks. Will use in the furure More