Margate Chrysler Dodge Jeep Ram

This should have been the easiest sale in history. I called on Tuesday to ask if a truck I saw on line was available, Yes it was and I said, I want it. I offered to give a deposit multiple times and was called on Tuesday to ask if a truck I saw on line was available, Yes it was and I said, I want it. I offered to give a deposit multiple times and was told you don't do that. I explained I own a fleet of vehicles and was going to trade 2 or 3 in on that truck. The sales man Sam said he would send a link for me to forward the VINs. Three hours later I called again and was told, I will send it. At 3:30 I called and he said he would do it right then. at 6 PM I called again and a man named Reggie answered was polite and said Sam left for the day and he would send it right away. It was in my email before I hung up the phone. I proceeded to send the VINs and a brief description ,with mileage. I live over 100 miles away on the gulf coast and could not make it over until the weekend. I was told by Sam he would get back to me. I called 2 days later and he was off. The 3rd day I asked for a manager and spoke to Louis. I explained my situation and he said he was on it and assured me the person who buys will call me tomorrow(Friday). No call at all. Saturday I had wanted to pick up the truck' so I called and spoke to Louis who said that you could not make an offer without seeing the trucks. I said that I understood and asked why nobody called to tell me this. He said he would have Sam call me and I said no he had 4 days to call and did not. I wanted to work with the nice man who helped me Reggie. I told Louis I had an online offer from Carmax. Louis said that if I got it in writing that he would match that price. Now instead of picking up the truck I spent the rest of the day driving the trucks to and from Carmax. Once again I offered a deposit. I now had the vehicle estimates but had to wait until the following Saturday to pick it up. I was sent over a statement which had the listed price I agreed to PLUS $2400 for Arrigo advantage and another $1200 for reconditioning. I told Reggie I didn't want the Advantage program and that $1200 for reconditioning was Ludacris for a 2020 truck with 10K miles. He said it was on all vehicles. If a truck is listed at $68 K , I would think those numbers should be reflected in the price . The real price is 72 not 68. Price means what you pay. If you need to put tires on a car I expect that is already added to the price of that car. These are the types of BS that give (salesman)dealers a bad name. I agreed to the price but asked if Reggie could do anything on that price. He got back to me and said Louis would take $500 off. Great. Then your website offered me $1000 dollars if I buy any used vehicle, I filled it out and had it downloaded on my phone. I spent the entire next week calling to make sure that everything was done for my arrival. Although all the trucks were paid for , the bank has a lien on all assets. I wanted all details done because I had to pay an employee to drive one of the vehicles across the state. I wanted no hang ups. I called the dealer 5 or 6 times on Friday and was finally told all was OK. Saturday morn I call to say I am on my way and was told wait for a call back 20 min later. Upon arrival I found Reggie and he took me for a test drive. I said OK lets get to it. Louis came out to meet me in person, a nice touch. Then things went badly. My trades equaled 37K and I was handed a form showing a credit of a little over 37. The offer was 35 plus my tax savings on the sales tax. I explained that sales tax savings was mine and not yours to give and why was the trade value less than offered. Louis explained that my trades were not worth what I had written offers for. I reminded him that he said he would match Carmax. He then tried to split the difference. I reminded him I am holding up my end and he should do the same. Then He said that I was getting a good deal and that an additional $1000 was ok. That was not ok. he came back and honored his offer for my trades, but now without the $500 savings or the $1000 coupon. Now I get to insurance, and am told that I need proof it was on my policy before I take the truck. I have a commercial broker who is not open on Saturday , but was told by my insurance I had 2 weeks to add it to my policy. Your dealership said the bank said otherwise. This is why I had my banker call multiple times to resolve these issues. I was told I couldn't take the truck and I said how was I to get home. You eventually agreed to let me take it , if I had it changed Monday which I did. I signed all of the papers and wrote a check for 38K. I was told I would get a copy of everything I signed including the carfacts report. I still have not received them two weeks later. Overall , Reggie was great, The insurance and finance women were a pleasure. Your manager Louis and salesman Sam stink. They took the pleasure and joy of my new truck purchase and made me mad and upset. I spent 5 plus hours on site for a clean simple deal that should have been done in 2 hours. I was also told, I would be given a list of participating Arrigo Advantage dealers near me. Still nothing. I am in sales, I have trained entire sales forces. I am in the top 1% nationwide. This is no way to run a sales force. I feel I was screwed for at least the $1000 dollars , but worse yet was the way your dealership tried to slip the trade in money past me. I love the truck and hope you act on improving your sales technics. Peter Masotti More

2nd time back for A/C stop cooling and on my way back for a 3rd visit. a 3rd visit. More

The absolute worst service ever. They had my car for over a month with little or no communication as to the status. My Salesman was great. Service Department...terrible. a month with little or no communication as to the status. My Salesman was great. Service Department...terrible. More

My car bumper was returned scratched up with paint digged out. I did not turn my vehicle into them that way. out. I did not turn my vehicle into them that way. More