Margate Chrysler Dodge Jeep Ram

This should have been the easiest sale in history. I called on Tuesday to ask if a truck I saw on line was available, Yes it was and I said, I want it. I offered to give a deposit multiple times and was called on Tuesday to ask if a truck I saw on line was available, Yes it was and I said, I want it. I offered to give a deposit multiple times and was told you don't do that. I explained I own a fleet of vehicles and was going to trade 2 or 3 in on that truck. The sales man Sam said he would send a link for me to forward the VINs. Three hours later I called again and was told, I will send it. At 3:30 I called and he said he would do it right then. at 6 PM I called again and a man named Reggie answered was polite and said Sam left for the day and he would send it right away. It was in my email before I hung up the phone. I proceeded to send the VINs and a brief description ,with mileage. I live over 100 miles away on the gulf coast and could not make it over until the weekend. I was told by Sam he would get back to me. I called 2 days later and he was off. The 3rd day I asked for a manager and spoke to Louis. I explained my situation and he said he was on it and assured me the person who buys will call me tomorrow(Friday). No call at all. Saturday I had wanted to pick up the truck' so I called and spoke to Louis who said that you could not make an offer without seeing the trucks. I said that I understood and asked why nobody called to tell me this. He said he would have Sam call me and I said no he had 4 days to call and did not. I wanted to work with the nice man who helped me Reggie. I told Louis I had an online offer from Carmax. Louis said that if I got it in writing that he would match that price. Now instead of picking up the truck I spent the rest of the day driving the trucks to and from Carmax. Once again I offered a deposit. I now had the vehicle estimates but had to wait until the following Saturday to pick it up. I was sent over a statement which had the listed price I agreed to PLUS $2400 for Arrigo advantage and another $1200 for reconditioning. I told Reggie I didn't want the Advantage program and that $1200 for reconditioning was Ludacris for a 2020 truck with 10K miles. He said it was on all vehicles. If a truck is listed at $68 K , I would think those numbers should be reflected in the price . The real price is 72 not 68. Price means what you pay. If you need to put tires on a car I expect that is already added to the price of that car. These are the types of BS that give (salesman)dealers a bad name. I agreed to the price but asked if Reggie could do anything on that price. He got back to me and said Louis would take $500 off. Great. Then your website offered me $1000 dollars if I buy any used vehicle, I filled it out and had it downloaded on my phone. I spent the entire next week calling to make sure that everything was done for my arrival. Although all the trucks were paid for , the bank has a lien on all assets. I wanted all details done because I had to pay an employee to drive one of the vehicles across the state. I wanted no hang ups. I called the dealer 5 or 6 times on Friday and was finally told all was OK. Saturday morn I call to say I am on my way and was told wait for a call back 20 min later. Upon arrival I found Reggie and he took me for a test drive. I said OK lets get to it. Louis came out to meet me in person, a nice touch. Then things went badly. My trades equaled 37K and I was handed a form showing a credit of a little over 37. The offer was 35 plus my tax savings on the sales tax. I explained that sales tax savings was mine and not yours to give and why was the trade value less than offered. Louis explained that my trades were not worth what I had written offers for. I reminded him that he said he would match Carmax. He then tried to split the difference. I reminded him I am holding up my end and he should do the same. Then He said that I was getting a good deal and that an additional $1000 was ok. That was not ok. he came back and honored his offer for my trades, but now without the $500 savings or the $1000 coupon. Now I get to insurance, and am told that I need proof it was on my policy before I take the truck. I have a commercial broker who is not open on Saturday , but was told by my insurance I had 2 weeks to add it to my policy. Your dealership said the bank said otherwise. This is why I had my banker call multiple times to resolve these issues. I was told I couldn't take the truck and I said how was I to get home. You eventually agreed to let me take it , if I had it changed Monday which I did. I signed all of the papers and wrote a check for 38K. I was told I would get a copy of everything I signed including the carfacts report. I still have not received them two weeks later. Overall , Reggie was great, The insurance and finance women were a pleasure. Your manager Louis and salesman Sam stink. They took the pleasure and joy of my new truck purchase and made me mad and upset. I spent 5 plus hours on site for a clean simple deal that should have been done in 2 hours. I was also told, I would be given a list of participating Arrigo Advantage dealers near me. Still nothing. I am in sales, I have trained entire sales forces. I am in the top 1% nationwide. This is no way to run a sales force. I feel I was screwed for at least the $1000 dollars , but worse yet was the way your dealership tried to slip the trade in money past me. I love the truck and hope you act on improving your sales technics. Peter Masotti More

My car bumper was returned scratched up with paint digged out. I did not turn my vehicle into them that way. out. I did not turn my vehicle into them that way. More

Now that my warranty has expired, I will not be returning for service at this location. I brought my jeep in August because the stereo was shorting out each time a USB cable was plugged into the port. The for service at this location. I brought my jeep in August because the stereo was shorting out each time a USB cable was plugged into the port. The original service writer, Heather, ordered a stereo and told me I would be called when it arrived for installation. After 3 weeks, I called back (sat on hold for over an hour) only to find out that the stereo was returned. Brian Crystal spoke with my husband and assured us that a new stereo would be ordered and he would call when it arrived. Two weeks later, I called again and Brian was very rude and short telling me that it was on backorder and would call when it arrived. Two more weeks pass with no call and I call back to speak to Brian Crystal on Friday, October 29th. He puts me on hold to check with the parts department, comes back to the phone and says, "yeah, it's here." I asked if I could bring it in first thing Monday morning (7:30 a.m.). Shortly, he responds, "yes, see you then." Monday morning, my husband and I arrive at 7:25 a.m. We are fourth in line for service. An older gentlemen tells us that they open in 5 minutes. Brian comes out and immediately starts telling everyone that they will just have to wait because he is the only one that comes to work and he is by himself. Brian assists the first car and the older gentleman approaches us and asks what we are there for. When we tell him we have an appointment with Brian, he instructs us to go inside. After waiting inside at the counter for about 5 minutes, Brian rudely tells us that we were told to stay outside at our vehicles. When he finally gets to us at 7:55, he asks questions as if he never spoke to me on Friday. We asked for the stereo to be replaced (under warranty) and an oil change and tire rotation. We were told (by Heather) that we had one rotation left on our original plan. We left him my husband's phone number and left. At 3:00 pm, Brian called my number at work to inform me that the Jeep was ready. Clearly, not the number that we left him. Upon arriving, we waited for him to finish with a customer in front of us. He finished with that customer and then left the counter for about 5 minutes. He then came back and told us we owed $113. We had to ask what was done to the vehicle. His response was an oil change and tire rotation. When we questioned the free rotation, his response was "no, you never had that." Without debating, we paid the bill. He handed over the keys and we left. As we were leaving, he announced, "when you get the survey, I would appreciate all 10's." When we got the Jeep home, I went around to inspect the tires and rims. I noticed that the front fender had gouge marks in it and strange rings. It appears that some sort of tool must have been rested on the plastic and damaged the fender. I will never go back to this service department. More