Margate Chrysler Dodge Jeep Ram - Service Center

This was an incredibly horrific experience that just KEEPS ON GIVING. Wheres my call from the GM? Wheres my call from the Opp Mgr.? All I wanted was help, someone with an ear. You cannot treat people li KEEPS ON GIVING. Wheres my call from the GM? Wheres my call from the Opp Mgr.? All I wanted was help, someone with an ear. You cannot treat people like this and expect me not to shout it from the rooftops. More

Ishmael Sharp did a good job. I had tons of verifications and he answered most questions so the purchase went smoothly. The detailing department did a poor job. Finger marks all over and some uncleaned patch and he answered most questions so the purchase went smoothly. The detailing department did a poor job. Finger marks all over and some uncleaned patches. After I showed it to Ismael, he requested to clean it again until I satisfied. The only comment about the finance person, I wish her to be more customer-friendly and should not get annoyed by the questions from the buyer. More

The service was great and always have been. When there is something wrong with my car they take care of it. Always top priority! Thanks for all that you guys for by taking care of vehicle something wrong with my car they take care of it. Always top priority! Thanks for all that you guys for by taking care of vehicle More

Great customer service, clean waiting room, fast and easy in and out. My service rep was amazing. She shared her personal cell phone and asked my to reach out if I have any questions in and out. My service rep was amazing. She shared her personal cell phone and asked my to reach out if I have any questions More

Very attentive service was done well and in good time More

The Arrigo beaker ship is the place to go to for service because of Dave! He kind, friendly, and simply a pleasure to work with. because of Dave! He kind, friendly, and simply a pleasure to work with. More

There seems to be a miscommunications with work being requested, information easily available in your systems about my vehicles, and work that should be performed per the dealer package and seasoned mech requested, information easily available in your systems about my vehicles, and work that should be performed per the dealer package and seasoned mechanics recommendations. Received one of my vehicles back yesterday afternoon (dropped it off on Tue and it was forgotten about). Window tint was one of the services performed and there is paper stuck to the outside of the front window (hope it comes off without damaging the new tent). The miscommunications caused countless hours going back and forth and waiting at the dealership -- hopefully, everything that should have been done on the car (checkup, tire rotation, oil change, etc.) was performed I'm not confident given this is the second time we've had issues with the shop. Additionally, my Chrysler Pacifica (second car) is still with the shop with an AC issue (same issue the shop supposedly fixed during its last prolonged stay. It's the Friday of the 4th of July weekend and we have not received a phone call or text giving a status report. Looks as if consistent disappointment will continue. As I said during my previous review, I have been with Chrysler for more than 20 years and this is the first dealership I've experienced such unsatisfactory service. Disappointed. Semper fidelis More

Service representative was very nice but what is the point of appointments if they aren’t followed and an oil change shouldn’t take 4 hours. Taken my buisness elsewhere. point of appointments if they aren’t followed and an oil change shouldn’t take 4 hours. Taken my buisness elsewhere. More

A simple oil change took over 2hrs. I arrived at 10:20am for my 10:30am appointment. I was told to wait by my car and someone would assist me. However, customers that arrived after me was assisted before me for my 10:30am appointment. I was told to wait by my car and someone would assist me. However, customers that arrived after me was assisted before me. The staff was not friendly at all. My son stated he felt the employees were prejudice. Not sure if I'll be returning for future services. More

Great customer service and sales rep. Best dealership I’ve gone to so far I’ve gone to so far More