Margate Chrysler Dodge Jeep Ram - Service Center

Very efficient when it comes to quality and time. Very professional. Clean environment and great staff. Very professional. Clean environment and great staff. More

Excellent service Service advisor Fidel Miranda I would recommend anyone that would want to buy a car to come there recommend anyone that would want to buy a car to come there More

Very informative advisor made sure I got what I wanted and needed for my jeep and needed for my jeep More

Dave in service was great! Very knowledgeable and helpful, I appreciate his knowledge! I would visit Arrigo again! Very knowledgeable and helpful, I appreciate his knowledge! I would visit Arrigo again! More

Very good service. Not bad at all. We will be back again. For oil change Not bad at all. We will be back again. For oil change More

I order my mirror months ago and still have not heard anything. I have to drive around with a unsafe car. I have called several times and no has called me back. I really didn’t ant to leave a poor review anything. I have to drive around with a unsafe car. I have called several times and no has called me back. I really didn’t ant to leave a poor review, but I am driving around in an unsafe car because i have no choice. More

I brought my car in with a dead battery. Apparently you’re wanting to spend more money on diagnostics for $200 that was needed. All I needed was either a new battery or call me and let me kn Apparently you’re wanting to spend more money on diagnostics for $200 that was needed. All I needed was either a new battery or call me and let me know what was going on. I ended up having to have it towed back to Boca without any work being done by your dealership. I will never bring it back to you. More

We made an appointment over 10 days in advance for a safety recal and they still didn’t have the part. They kept our truck for three days. It would’ve been four days if I didn’t drive to the dealership safety recal and they still didn’t have the part. They kept our truck for three days. It would’ve been four days if I didn’t drive to the dealership and fight for it. Every time I called no one picked up he went to voicemail and no one called back More

Upon arrival, the service teams seemed upset and angry, not welcoming. I engaged with someone to start the check-in process. I did not get the service manager's real name. He gave the name “Juan” to someo not welcoming. I engaged with someone to start the check-in process. I did not get the service manager's real name. He gave the name “Juan” to someone on hold who was asking to speak with his Manage. He belittled the person on the phone line for asking to speak with a manager. After placing her back on hold, he bragged to the other team members behind the desk, Saying she (the customer) was a crazy xxxxx/ Karen, and that he gave her the name Juan so when she called and complained, they won’t know who she spoke with. this in itself was hard to see. A challenge to not say anything for fear something terrible might happen to my car if I spoke up. This all occurred when my assigned service guy was helping me do the check-in process. My service guy barely said ten words to me. And did not seem to understand me either. In fact, when gathering my car mileage, he jumped into the wrong vehicle. This can happen to anyone; however, he clearly seemed to be ignoring me when I walked after him to direct him to the right car. I did receive a text message and email with my vehicle inspection. I thought this was very useful and practical. However, I did not receive any notification that the service was complete, so I made my way from the waiting area back to the service area to find the service was complete. Now, I’m not sure if I just had good timing or if the car was sitting there for some time. Either way, I left there with a horrible taste in my mouth with a level of customer service for not only myself but the person on the phone, and, I imagine, any other customers this guy comes in contact with. More

Brian Crystall is a definite credit to Arrigo Margate service department and your whole dealership. service department and your whole dealership. More