Marina Dodge Chrysler Jeep

⭐☆☆☆☆ (1 Star) My experience with Marina Chrysler was one of the most frustrating and damaging business transactions I have ever encountered. We entered discussions regarding the sale of our 2024 Tesla one of the most frustrating and damaging business transactions I have ever encountered. We entered discussions regarding the sale of our 2024 Tesla Model Y. After receiving what we believed was an extremely low-ball offer, we decided not to move forward with the transaction. The situation became even more concerning when a check that had been issued was subsequently subjected to a stop payment. As a result, we repossessed and retained possession of the vehicle. Months after the vehicle had been back in our possession, we were shocked to discover that the dealership had reportedly caused the vehicle to be flagged as stolen through law enforcement channels, despite the fact that the vehicle had never been fully paid for and had already been recovered by us. This created significant hardship and disruption. Being associated with a stolen vehicle report can have serious consequences, and it negatively impacted our ability to use and enjoy a vehicle that was lawfully in our possession. The entire ordeal has felt unnecessary, retaliatory, and completely avoidable. What should have been a simple failed business transaction escalated into months of stress, inconvenience, and uncertainty. Rather than resolving the matter professionally and moving on, actions were taken that created additional complications for everyone involved. We have repeatedly requested that Marina Chrysler contact the appropriate authorities to immediately correct any stolen vehicle report and ensure that all records accurately reflect the status of the vehicle. At this point, our only goal is to have the matter resolved properly and to cut ties amicably so all parties can move forward. Businesses are judged not only by how they handle successful transactions but also by how they handle deals that fall through. Based on our experience, Marina Chrysler failed that test. We expected professionalism, transparency, and accountability. Instead, we were left dealing with unnecessary complications that should never have occurred. I strongly encourage anyone considering doing business with this dealership to thoroughly document every communication, retain copies of all paperwork, and ensure that any transaction is fully completed and funded before relinquishing control of a vehicle. We sincerely hope management takes steps to resolve this matter immediately and prevent similar situations from affecting other customers in the future. More

Went for oil change they messed up my info on my computer. The Service writer was excellent. Whoever did the oil change moved moved my mirrors seat and lost all my computer info.he likedto play wi computer. The Service writer was excellent. Whoever did the oil change moved moved my mirrors seat and lost all my computer info.he likedto play with buttons I won't be going there again I bought 4 different vehicles there. It won't happen again.The mechanic was only supposed to do an oil change More

Great salesperson and good customer experience in general. Vehicle was as advertised. Carlos was on top of the whole process and very pleasant to work with. general. Vehicle was as advertised. Carlos was on top of the whole process and very pleasant to work with. More

Shane Pitts was very professional and courteous! He was amazing! He helped me get into my Ram 1500 Classic Pick up. He gave me all the proper information that I needed to make the best decision for He was amazing! He helped me get into my Ram 1500 Classic Pick up. He gave me all the proper information that I needed to make the best decision for me. I appreciate his hard work and the special attention that he gave to me to make the deal finalized and possible for me to drive away with a 2022 Classic Pick Up! Thank you so much Shane! I am very grateful to you for making all this possible! You deserve a 12-star rating for all your hard work! I will definitely recommend Marina Dodge to my friends and family. Thank you! Sincerely, Christopher Cordero More

Awesome dealership! Carlos was is great! Live 4 hours away. Had zero issues upon arrival. Carlos was is great! Live 4 hours away. Had zero issues upon arrival. More

Friendly, knowledgeable and no heavy sales pressure … the buying experience was a pleasure. I’m sure the after sales service will not disappoint, thank you. buying experience was a pleasure. I’m sure the after sales service will not disappoint, thank you. More

Very efficient dealership. I would definitely recommend the dealership to friends and family. The salesman knew the product. I would definitely recommend the dealership to friends and family. The salesman knew the product. More

One thing I really don’t enjoy doing is car shopping. I was in a hurry, needed a vehicle quickly and my man Nick Inzinna was there to help. He listened to what I was looking for, had a few vehicles rea I was in a hurry, needed a vehicle quickly and my man Nick Inzinna was there to help. He listened to what I was looking for, had a few vehicles ready and made the process so easy. I highly recommend him and Marina for their professionalism and ease of buying a vehicle. More

My partner & I went to Marina with the intention of purchasing a Jeep Compass, however walked out without making a deal and will not be returning. The sales consultant we worked with Jim Pullara, was l purchasing a Jeep Compass, however walked out without making a deal and will not be returning. The sales consultant we worked with Jim Pullara, was less than interested in assisting us and was out right rude. Jim interrupted my partner and I when we attempted to ask questions, was very dismissive and actually laughed when my partner asked a question. Jim did not go over vehicle features, but simply handed us a list and told us to read it. Jim ran financial figures for us but refused to give us our paper with our hand written notes on to take with us. When we attempted to leave Jim seemed to act very surprised that we had not made a deal and became pushy. Overall the Jeep Compass seemed great, however it was the sales experience that detoured us from the making a purchase. More