Marina Dodge Chrysler Jeep

I wanted a car with dark interior, a third row seat and only in certain colors. I had to wait about 4 days for the car to come and when it did, it did not have the things I requested. The my sales person a only in certain colors. I had to wait about 4 days for the car to come and when it did, it did not have the things I requested. The my sales person and especially the finance people were trying to convince me to take the car anyway. Things were said to try to make me feel bad about not wanting the car. I left the dealership unhappy but the following day I was called because they had gotten a car with the qualifications that I asked for. I really like the car I have but the experience was not a real pleasant one. More

AWESOME!!!!! Tom worked his MAGIC for me toget a 2006 Chevy Grand Caravan with no money down. How AWESOME is that?! Would send anyone to this GREAT dealership. Chevy Grand Caravan with no money down. How AWESOME is that?! Would send anyone to this GREAT dealership. More

When my wife and I came into the dealership, we were looking at new cars on the lot. Whan a sales person finally came to talk to us he asked us to come inside and talk. He asked for a copy of our driv looking at new cars on the lot. Whan a sales person finally came to talk to us he asked us to come inside and talk. He asked for a copy of our drivers license. When he came back he wanted to know what car we were interested in. We told him either a Grand Caravan or a Town and Country. He said that we should look at a different car that was smaller and would cost less. I asked him how he could tell that by taking a copy of my Drivers License. He went to talk to the Sales Manager and they drank Coffee and were laughing at many of the people in the show room. I told my wife that we were leaving and headed for the door. He came out and asked why we were leaving and I told him that I was not happy with the way we were treated and would not wait any longer while he and the other sales people and the Sales manager never did work on a deal, since he never took any information about my wife and me. They have sent me an e-mail at least three times a week. I never answer them because I would not do business with people like that. More

i came up from montour falls, ny to have my oil and filter changed in a horrible snow storm. i think 4 to 6 inches. the service man was more than just nice, he was very personable. i really like mar filter changed in a horrible snow storm. i think 4 to 6 inches. the service man was more than just nice, he was very personable. i really like marina dodge a lot More

I have been very happy with the car. I have had all I have been very happy with the car. I have had all service work done at Mike Barnard Chevrolet in Newark only because of proximity and past exper I have been very happy with the car. I have had all service work done at Mike Barnard Chevrolet in Newark only because of proximity and past experience. I almost called in regards to an email 1 week ago concerning the 2012 Mitsubishi Lance but with 3 years payments left on the Cobalt I didn't think I could afford the payments. I would have preferred to purchase rather than a 2 year lease. I received nothing but very good service the few times I was up to your Dealership. More

I have been dealing with Marina for over 10 years. I am now on my third Dodge Caravan. I have always been treated fairly and with respect. I always tell my friends and family, that Marina is the best and I now on my third Dodge Caravan. I have always been treated fairly and with respect. I always tell my friends and family, that Marina is the best and I will highly recommend them to everyone I come in contact with. Both "Sales & Service" have always left me feeling confident when I drive off after having my vehicle serviced. As I've stated so many times over the years, "Marina has always been rated number 10+." I depend and trust my vehicle in the hands of Marina employees. More

Our saleman was the son of a friend. But he was extremely courteous and helpful. He worked with us along with his cousin. The purchase went extremely well and simple. The two salepersons bent over backwards courteous and helpful. He worked with us along with his cousin. The purchase went extremely well and simple. The two salepersons bent over backwards to meet our needs. Since the purchase, I have taken the vehicle to the service department for minor repairs. The service depatment meets the same quality as the sales department. This organization is family owned and the family works well together to deliver a top notch product and service. This had been my first purchase from Marina, but now they have made a customer for life. Kepp up the great work. More

the sales people did everything they could to make the sale sound good. As i co-signed a loan for my brother in law a few months later all the financial paper work came back in my name only! After calling sale sound good. As i co-signed a loan for my brother in law a few months later all the financial paper work came back in my name only! After calling the dealer they said that the banks do not do a co-sign any more it is a co-buy and they chose who ever had the stronger credit.So at this point i am now stuck with a car loan only in my name and my brother in law is making the payments and is not receiving any credit for himself (which was the point of it) and i am now stuck with a high debt to income ratio on my credit report. i would not ever recommend this dealer to any body!!! oh and i was promised A $50 gift card for referring a friend and NEVER RECEIVED it ( found out why BECAUSE I BOUGHT THE CAR) More

Before my father bought my 2008 Honda Accord LXP, everybody wanted to help me out but now that father has bought it, they wont even answer the phone when im calling them. Before my father bought the everybody wanted to help me out but now that father has bought it, they wont even answer the phone when im calling them. Before my father bought the car he had a test drive and found somethings wrong with the car. He told one of the dealers that there were several things that had to be fixed in the car such as the noise in the engine, the crack in the window and the key knob. He said that under those conditions if all of those things would be fixed he would sign the contract. The dealer agreed so my dad signed the contract. After we bought the car there was still a crack in the window (my dad saw the crack that was suppose to be fixed when he was driving back home from the dealership). At about 60 mph on the drivers side there was still ongoing noise coming from the car, and when he finally arrived home he was going to lock the car but the key knob wouldn't work after several times of clicking on the key knob the car finally locked. The next day I myself went over to the dealership with my dad and had told them about the problems that were still ongoing. The answer that we got from them was the engineers had looked at the car and there were no noises coming from the engine, there was no crack in the window, and the car is 5 years old so the key knob isn't going to work that well. But we all know that a 5 year old car key knob should be working perfectly fine, my family owns a 2000 Audi A6 and the key knob on that car is 100 times better than the key knob on the Honda Accord, they also told me there is nothing wrong with the key knob. So my dad and I took it to the John Holtz Honda dealership service center and they told us that the key knob had to be replaced that would cost about $125, or it can be repaired for $105. As you can see this dealership lies and cheats you. The 2008 Honda Accord pricing was way too high. We went to the Mercedes Benz of Rochester NY to see what they would give us for a trading price, they asked us for how much we had bought the car for, we told them the amount, there answer was that it is way to high for a car that year with those miles. We had lost about $3k. I would like to go to court, or I want them to take the car back. My father had not drove the car since we found out about the pricing of the car. They told us to fix the problems on the car you have to go to Honda dealership, and for the window we had to go to our insurance company. My family is very unsatisfied and very upset. More

Once the sale of the vehicle was complete I had several questions regarding information on getting the tires replaced which was discussed during the purchase. After the sale I could barely get a hold of th questions regarding information on getting the tires replaced which was discussed during the purchase. After the sale I could barely get a hold of the sales person and he wouldn't return calls with the quesions I asked him. Another area I disliked is their small thrown together waiting room while I was there for service. I've since taken the vehicle to Cortese Dodge for service which is where my fleet vehicle is maintained. Their waiting area is large with free Wifi and several TV's where as Marina Dodge was small and there was no WiFi and there was 1 small TV. The area was just not comfortable for a long wait while getting work done on our Town and Country. I only bought the van from Marina Dodge because the price was good and we liked the color. I was not impressed with the sales or service department after the sale of the vehicle and I do not believe I will be back there because of the lack of customer care. It seemed as though once the sale was complete they were no longer interested in assisting with any questions or concerns. More