Marina Dodge Chrysler Jeep - Service Center

Went for oil change they messed up my info on my computer. The Service writer was excellent. Whoever did the oil change moved moved my mirrors seat and lost all my computer info.he likedto play wi computer. The Service writer was excellent. Whoever did the oil change moved moved my mirrors seat and lost all my computer info.he likedto play with buttons I won't be going there again I bought 4 different vehicles there. It won't happen again.The mechanic was only supposed to do an oil change More

Excellent service. car was trucked in and Steve kept me informed of progress and steps to solve the problem. When my car was ready a shuttle was sent to pick me up and drive me to Marina Dodge/Chrysler. Gr informed of progress and steps to solve the problem. When my car was ready a shuttle was sent to pick me up and drive me to Marina Dodge/Chrysler. Great service as usual. More

A bunch of dishonest and unprofessional people in service department. they are not properly trained and they are just looking to take people’s money. I will never go to this dealer again even if they were th department. they are not properly trained and they are just looking to take people’s money. I will never go to this dealer again even if they were the last Jeep dealer in the country. More

I set up an appointment for Transmission Fluid and Filter replacement ( not a flush and fill) for my 2017 Jeep Grand Cherokee and when I arrived at the service department I specifically explained what I want replacement ( not a flush and fill) for my 2017 Jeep Grand Cherokee and when I arrived at the service department I specifically explained what I wanted and she understood because she asked me that I do not need my filter to be replaced at 56000 miles and I said that's ok I still want to do that. when the service was completed I was given the invoice indicating that Transmission Fluid and Filter service was performed. I went home and looked under the vehicle and saw that the Tranny guard plate has not been removed which is required in order to remove the tranny panel and tranny panel itself has not been replaced because it was still full of dirt and salt. Another fact is that they did not charge me for the cost of filter on the invoice( just shows fluids costs) and third fact that it only took 55 minutes for them to perform the so called Transmission Fluid and Filter service. They lied to me and according to their invoice they did not perform a service they promised. this is UNLAWFUL and a good case for small claim court. The manger told me that he is going to make it right by ordering the filter and have me come in when the part is in. WHY DIDNT THEY DO IT RIGHT THE FIRST TIME. it is two weeks later and still no calls from the dealer to make it so call RIGHT More

Service department Brought my car for service of my cars rear end and still was my fixed and now my cars engine is leaking oil all over my engine.brought it back finally Brought my car for service of my cars rear end and still was my fixed and now my cars engine is leaking oil all over my engine.brought it back finally fixed the rear end still leaking engine oil. Brought it back to we’re I bought it and had it fixed properly.they are crooks be careful worst dealer I have experienced in 30 years of buying cars. More

Worst customer service ever! I took my car in to have the check engine light checked. The appointment reminder e-mail they sent me said I could drop my car off at 7 am. I arrived I took my car in to have the check engine light checked. The appointment reminder e-mail they sent me said I could drop my car off at 7 am. I arrived at 7:15 to drop my car off and the women at the counter told me it was going to be a problem because they did not open until 7:30. Only when I told her I had to be at work at 7:30 did she get someone to take my keys. I was later called and told there was nothing they could do for me and I would have to go to another dealership. When I went to pick up my car a different woman at the counter barely acknowledged my existence and just pushed my keys across the counter to me. I asked her if she knew where my car was parked and she said out there somewhere. So I had to wonder around in -20 degree weather looking for my car in their parking lot. I will definitely not be returning for service or to buy another car. More

Great people The service people Here are professional and and not pushy at all. Great work and honest people. To was who I worked with and he was fantastic. The service people Here are professional and and not pushy at all. Great work and honest people. To was who I worked with and he was fantastic. More

New car Everything and everyone was very easy to work with!! The people were great and they helped me/ walked me through everything! Amazing place! Definitely Everything and everyone was very easy to work with!! The people were great and they helped me/ walked me through everything! Amazing place! Definitely looking forward to. Going back more often! More

very rude Lie lie lie about fixing the problem set my service date two after my warranty was up I have my lawyer in the work with the hidden tape recorder in th Lie lie lie about fixing the problem set my service date two after my warranty was up I have my lawyer in the work with the hidden tape recorder in the car I took it there can wait to see his face when it come to light More

Worst service ever Ibroughtmyvvehicleinat 10:30amfor my2013DodgeDartwastoldbytwo serviceworkersthat Iwouldgetacall backinatleastanhour,nevergotcalledback. Iproceededtoca Ibroughtmyvvehicleinat 10:30amfor my2013DodgeDartwastoldbytwo serviceworkersthat Iwouldgetacall backinatleastanhour,nevergotcalledback. Iproceededtocallthem (whichishorriblecustomerservice)at 12pmwastoldtheyarenotdonelooking atitandIwouldgetacallbacksoon.Nevergotacallback,calledthemat4:45pmwastoldthattheywereclosing,transferredmetotheservicedepartmentwhichbroughtmetothevoicemail.Calledagain, wonderingifIcantalktosomeonetoatleastpickupmycarandawomansaidshewasgoingtogototheserviceareatohavesomeonecallmebackandnoonecalledme!I'mdisgustedwiththisservice, IamnowoutofacartillMonday. ThisiscompletelyridiculousthatIwasn't evengiventhecurtesyofaphonecall More