Mark Christopher Auto Center - Service Center

Fast and quick! Had me outta there in no timeFriendly Fast and quick! Had me outta there in no time Friendly rep too Fast and quick! Had me outta there in no time Friendly rep too More

In April 2019 I purchased a new 2018 Silverado pick up truck from Sierra Chevrolet. I absolutely love my truck but we had our first need to go in for a repair. Sierra Chevrolet was further from my house s truck from Sierra Chevrolet. I absolutely love my truck but we had our first need to go in for a repair. Sierra Chevrolet was further from my house so I decided to go to Mark Christopher Chevrolet. I own my own business and my truck is essential to running my business. I keep my work generator in the back of my truck as well. On Monday, June 21, I was driving home from work when my check engine light, ABS light, traction control light all started flashing. Everything seem to be running OK, so I pulled over to check the OnStar diagnostic report. It said to get my truck in for service within the next seven days. I was able to schedule an appointment for the 22nd at 8:50 in the morning through the app. Upon dropping off the truck I could tell they were really busy. It took about 15 minutes for me to get greeted by a service representative. He took my information went inside and then came back saying he couldn’t find my appointment. I assured him I had a text message, and a screenshot and an email confirming my appointment. He told me he would get it in anyways. He told me to give them a few hours to get it diagnosed and then he would contact me. He finally called me at 3:13 PM that day. He told me it was a coil and they had to do further testing to figure out which one. He also assured me that the other things were just because of the coil problem and there was nothing wrong with my brake system or traction control. He finally called me back at 4:54 saying they needed it overnight. Upon dropping it off I had told him that I needed this truck to work as it was essential for my business. I also told him I had a very expensive piece of equipment, my generator, in the back.He had assured me it would be safe behind locked gates. I told him I could reschedule the following day of work appointments, Wednesday the 23rd, but after that I couldn’t. I had asked if they couldn’t figure out which coil if we could just replace them all. He said that is exactly what he was going to recommend. So I rescheduled another day of work, irritating quite a few of my clients. On Wednesday the 23rd I did not hear from him so at 3:31 PM I gave him a call. The phone picked up I could hear background noise and then the line was disconnected. I waited a minute and called him back again. He answered and then told me he had left a voicemail hours earlier. I told him I had stayed at home with both my personal cell phone and work cell phone sitting right there and never had a missed call or voicemail from him. He told me they still couldn’t figure out which coil it was and would need it for another day he also said something about a technician driving my truck home so that maybe then they could get the error code to read again. I asked him why we couldn’t replace all the coils like we had discussed. He replied with something to the effect of because maybe it’s not a coil problem. He said if not the coils in it would be the ECM. I then asked well if we replaced all the coils and then I got the same error again wouldn’t it then be that it is the ECM? He brushed me off. I truly felt this whole conversation he was condescending and talking down to me. I don’t know if he was just having a bad day or if you felt it was because I was a woman he needed to talk to me like I was a complete idiot. I told him he’s wasted enough of my time cost me two days of work and I would just come pick up my truck and pay $155 fee for absolutely no reason. I could’ve taken my truck to O’Reilly auto parts or AutoZone and have the code red for free and gotten the same information. I don’t know if they simply got busy and forgot about my truck that day and he was lying to cover it up. I do not feel as if I could trust anything he said as he had already lied about calling and leaving a voicemail. I went back and double checked all my phones and no missed call nor voicemail was ever received from him on that day. Absolutely disgusted and disappointed with this “service” and waste of money and time. I should’ve just taken it to regular mechanic instead of a dealership to begin. Also the invoice stated it was coil number three and that they had swapped it with coil number one. So I don’t understand how he could say they don’t know which coil it was. Also the cover to my truck bed was partially unlatched. I know for a fact it was secured upon drop off because like I said, I have a generator back there that I make sure to keep secure at all times. There’s absolutely no reason why anybody from the dealership would need to look in the back of my truck. More

Always a job well done. Trust the professionals at Mark Christopher for all you vehicle needs. GMC Sierra We are Professional Grade. Christopher for all you vehicle needs. GMC Sierra We are Professional Grade. More

Service advisor was both knowledgeable & helpful upon arrival. Wait time was a little longer than expected when I had a scheduled appointment time. arrival. Wait time was a little longer than expected when I had a scheduled appointment time. More

Great service and answered all the questions I had about my truck my truck More

The employees that work for Mark Christopher are the best. Mark Sheridan was an outstanding sales representative. I had my Cadillac serviced for the first time on Tuesday June 25th. The service was o best. Mark Sheridan was an outstanding sales representative. I had my Cadillac serviced for the first time on Tuesday June 25th. The service was of high quality and everyone in the service department was friendly and helpful.👍🏽 More

Always great service a pleasure will continue going for future services future services More

I had a good experience at the dealership this past Tuesday Tuesday More

Polite, helpful, knowledgeable, considerate, trys to accommodate to your schedule. accommodate to your schedule. More

Feel like my issues were just dismissed as normal conditions. conditions. More