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Mark Ficken Ford Lincoln

Charlotte, NC

4.4
1,124 Reviews

7601 South Blvd.

Charlotte, NC

28273

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Showing 1,124 reviews

November 09, 2026

I received outstanding service 2 weeks in a row on my EcoSport. I highly recommend Mark Ficken Ford. More

by E Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby Steed, service agent, Paulette Furman, shuttle driver, Frank DeFeo, service manager and mechanics
November 05, 2026

The recall process of getting everything fixed was seamless. Liza provided me with the process, showed me around to the sitting area and closed me out once the maintenance was completed. More

by Rasheeda Ellerbe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liza
Nov 06, 2026 -

Mark Ficken Ford Lincoln responded

Hi Rasheeda, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mark Ficken Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!

November 05, 2026

They have great service very nice people and very helpful! Amber was amazing! Definitely will be going there anytime my vehicle needs service! More

by Asfaulk08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber
Nov 05, 2026 -

Mark Ficken Ford Lincoln responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Mark Ficken Ford and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

November 04, 2026

Amazing team and beautiful comfortable environment. Always easy to make appointments and the Amber Moser was very understanding and helpful More

by Tantillomark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Moser
Nov 05, 2026 -

Mark Ficken Ford Lincoln responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 04, 2026

The advisor provided an excellent customer service. She was very polite and professional and answered my questions. More

by H. Avila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LIza Rodriguez
Nov 05, 2026 -

Mark Ficken Ford Lincoln responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 04, 2026

Everyone was so welcoming! The guy who helped us was great!! Will definitely go back again! More

by lmedlin16
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
I don’t know his name
Nov 05, 2026 -

Mark Ficken Ford Lincoln responded

Hello, we're happy you found our staff to be so supportive during your experience here at Mark Ficken Ford. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 03, 2026

We have experienced great service and team members who take pride in their work. They are very helpful and professional. Liza R. went above and way beyond to assist us. More

by Happy Customer!
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liza R. and the team of hardworking mechanics
Nov 05, 2026 -

Mark Ficken Ford Lincoln responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 02, 2026

Poor communication. They seem to be short staffed and that shows through their customer service. More

by Missydula
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maziar
November 02, 2026

I had a fantastic experience at Mark Ficken Lincoln! Tatum made the entire process seamless from start to finish. I was on a time crunch, and he had me in and out in just 3 hours! I knew exactly which m More

by deannaterry
Recommend Dealer
Yes
Employees Worked With
Tatum
Nov 03, 2026 -

Mark Ficken Ford Lincoln responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Mark Ficken Ford and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

October 30, 2026

Very competitive pricing and a large selection of vehicles you don’t find at any other dealership in the southeast. Justin Brown was excellent to work with. More

by John Stambaugh
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Brown
Nov 01, 2026 -

Mark Ficken Ford Lincoln responded

Hello John, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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