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Mark Ficken Ford Lincoln

Charlotte, NC

Overview
Reviews
Vehicles
4.3
1,104 Reviews
Call Dealership (980) 224-5854
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7601 South Blvd.

Charlotte, NC

28273

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Showing 1,104 reviews

October 17, 2026

Giving them a five star on my service on September 30 for an oil change tire rotation.. Knowledgeable and polite employees More

by kimt33129
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eiyanni adams and tech 1874
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Oct 17, 2026 -

Mark Ficken Ford Lincoln responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 16, 2026

I worked with Drew , Jackson and Sebastian. They all were wonderful to deal with and made this car buying experience enjoyable. I world totally recommend you to my friends More

by Dawn Rose
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Drew Gilgo, Jackson weaver, Sebastian fernandez
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Oct 17, 2026 -

Mark Ficken Ford Lincoln responded

Hi Dawn, we are pleased to hear of your experience with us here at Mark Ficken Ford. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

October 15, 2026

Excellent customer service at Mark Fichen Ford, South Boulevard, Charlotte, NC. We took our car in for one recall but there was a second one that they voluntarily fixed. More

by forhisglorylimo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Matthews
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Oct 16, 2026 -

Mark Ficken Ford Lincoln responded

Hello, we are glad we could help! Please don't hesitate to reach out to us if there's anything more we can do!

October 13, 2026

Reliable and courteous people. Wonderful service department. We appreciate all you do to go out of the way to make us happy. More

by Carolyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure. Service Department was having some problems when our car was in.
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Oct 14, 2026 -

Mark Ficken Ford Lincoln responded

Hi Carolyn, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 12, 2026

Daniel made the purchasing process extremely efficient and transparent. He even came in on his day off to ensure the process went smoothly. More

by CantWaitToGetYourSpam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Gottschall
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Oct 13, 2026 -

Mark Ficken Ford Lincoln responded

Hello, we're happy you found our staff to be so supportive during your experience here at Mark Ficken Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!

October 11, 2026

Great service! Glad this is now an option for future oil changes! Will certainly use this service again. More

by Tim.keiater123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
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Oct 13, 2026 -

Mark Ficken Ford Lincoln responded

Hi, it really means a lot to us that you took the time to write such a positive review about Mark Ficken Lincoln so we just wanted to personally thank you. We try very hard to make sure our customers are happy every time they visit us so it’s gratifying when someone lets us know that we’re doing a good job.

Oct 14, 2026 -

Mark Ficken Ford Lincoln responded

Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

October 10, 2026

The ease of service calls with this dealership has considerably improved since the ownership change to Mark Ficken. We appreciate the timely service on our Navigator and the team is very professional More

by JR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaylin
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Oct 11, 2026 -

Mark Ficken Ford Lincoln responded

Hello, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

Oct 13, 2026 -

Mark Ficken Ford Lincoln responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 08, 2026

They are very efficient and polite and keep you up to date on the progress of the service being performed. They also give a 10% discount to Veterans More

by amgbj65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaylin
Print
Oct 11, 2026 -

Mark Ficken Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 08, 2026

My Advisor Chris Matthews has always been very helpful and great at explaining things about my vehicles work being done. I appreciate his honesty. More

by 2pac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Matthews
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Oct 10, 2026 -

Mark Ficken Ford Lincoln responded

Hi, we are pleased to hear of your experience with us here at Mark Ficken Ford. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

October 06, 2026

My car runs better. It took longer than expected and no updates were given daily More

by carr.aaron87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke
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