
Mark Ficken Ford Lincoln
Charlotte, NC
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The vehicle was not fueled with gas. I had to return the next day to have it filled. I asked why the vehicle had 350+/- miles and was told it was probably transferred from another dealership. I later foun next day to have it filled. I asked why the vehicle had 350+/- miles and was told it was probably transferred from another dealership. I later found a registration dated 2 months prior stating it was a demo vehicle. I noticed a cracked cover over one of the seat components on the floor 4 weeks after purchasing the vehicle and they refused to cover it stating it wasn't delivered that way. I can assure you it wasn't anything I did. Being a demo vehicle, I'm sure it wasn't checked for a second time after delivery. I was told running boards weren't available for the Aviator, yet when I searched on Lincoln accessories, I found that they were available. I would not recommend this dealership. More
Payments are little high but I love the new Truck!!! And rebates could have been better and the rate is differently to high but I wanted new Truck you could have done better on the trade in rebates could have been better and the rate is differently to high but I wanted new Truck you could have done better on the trade in More
My car was never picked up or delivered when service was required. Their concierge service never called or even gave me a loaner car. I went between collision and service for over a month without a car an required. Their concierge service never called or even gave me a loaner car. I went between collision and service for over a month without a car and still had to pay the $700.00 lease price while Felix Sebates had my car for 5 weeks. I finally just bought a jeep to use in the interim as they would not give me a loaner. As my lease was nearing the end, I was offered a new version of my car at over $100.00 less a month. Why was I paying so much to begin with??? More
I recently had my Ford Explorer in for oil change and fluid top off . The service department was a pleasure to work with . Job was completed in a timely fashion and all service department employees were fluid top off . The service department was a pleasure to work with . Job was completed in a timely fashion and all service department employees were very professional. More
Great car buying experience and knowledgeable staff. Hunter did an awesome job finding the exact truck I wanted to purchase. I would highly recommend checking them out if you are looking to purchase a Hunter did an awesome job finding the exact truck I wanted to purchase. I would highly recommend checking them out if you are looking to purchase a vehicle. More
Felix Sabates Ford Lincoln is a great car dealership company. Their staff has treated me with great respect and are excellent at what they do. Many thanks to them all for their great service! company. Their staff has treated me with great respect and are excellent at what they do. Many thanks to them all for their great service! More
Service mgr was great and kept me updated and the whole staff was very friendly. The dealership was very clean. Can’t ask for anything more staff was very friendly. The dealership was very clean. Can’t ask for anything more More
Highly recommend this dealer. Great facility and professional. Purchased a pre-owned Nissan and we love the car. There was a small issue that was handled professionally by the pre-owned manager Bren professional. Purchased a pre-owned Nissan and we love the car. There was a small issue that was handled professionally by the pre-owned manager Brennan. He was courteous, professional, and customer focused. We are very happy customers! More
Daniel was great to work with! Made it simple and easy. Verde was very helpful as well! Highly recommend these guys for a great new deal and incredible rates! Verde was very helpful as well! Highly recommend these guys for a great new deal and incredible rates! More
Mike Lacy and Felix Sabates Lincoln went all out to earn our business. It was important to Mike that we got the deal we wanted and were happy with the dealership. I would definitely recommend Mike and Felix our business. It was important to Mike that we got the deal we wanted and were happy with the dealership. I would definitely recommend Mike and Felix Sabates Lincoln. More