Mark Ficken Ford Lincoln

Good experience, but took a lot longer than it should Salespeople Chris and Vlad were very professional and helpful even though Chris had only been there 3 weeks. It was as good an experience as car buyin Salespeople Chris and Vlad were very professional and helpful even though Chris had only been there 3 weeks. It was as good an experience as car buying can be with one exception. I called before I arrived to let them know I had a very short time frame because of another commitment later that day. I was hoping to look at 3 cars i had already told them about, make a really short test drive, and agree to purchase one in 45 minutes. I repeated that when I arrived, but it took over 2 hours even though I kept trying to rush it. They kept having to go to the back for 5 or 10 minutes to get information or consult a manager. One time my wife and i had gotten up to walk out when the salesperson finally showed up. When we went back to pick up the car, I again hoped for a quick experience and asked them to hurry. We were paying cash but it still took almost 90 minutes which put us right in the middle of South Charlotte 5:15pm traffic. As a result the trip home took and hour and a half instead of about 45-50 minutes. More

Awesome experience! We leased the Lincoln Nautilus from Felix Sabates and were thoroughly pleased with our experience. From sales, finance and supervisory staff, all work We leased the Lincoln Nautilus from Felix Sabates and were thoroughly pleased with our experience. From sales, finance and supervisory staff, all worked so well to get the car of our dreams! More

2020 lincoln Corsair purchase.. Got price quotes from five different dealers, using their internet teams for the quotes. Felix Sabates was the most competitive. Very professional and Got price quotes from five different dealers, using their internet teams for the quotes. Felix Sabates was the most competitive. Very professional and easy to do business with. Mark Snuggs even came in on his day off to have the car all checked out and ready to go when i picked it up. Mark also did a super job of explaining all the features of the car and how to operate everything. More

Great dealership, made my full car buying experience simple ! Very professional staff , my vehicle purchase was fair price and in perfect condition. Thank you all simple ! Very professional staff , my vehicle purchase was fair price and in perfect condition. Thank you all More

Mark,Shea and Jorgen Mark Snuggs initially helped me via phone and was very courteous and very helpful. He was easy to talk to and got me all the information i needed and Mark Snuggs initially helped me via phone and was very courteous and very helpful. He was easy to talk to and got me all the information i needed and more. Can’t say enough for the exceptional professional service that he gave me. Applause Applause!! Shea White helped when Mark had another customer ahead of me, stepped right in and continued with the same professionalism and courtesy as Mark. Paid attention to my requests and answered all my questions. Shea also provided a very comfortable and calming atmosphere during the car transaction. Applause Applause!! Jorgen Malmgren What a great person and attitude! Very courteous and explained everything to great depth. Very willing to help with any questions I had, very professional and relaxed environment. Overall I had one of the best car buying experiences at Felix Sabates with these three gentlemen!! Kudos to them! More

Knowledgeable, courteous and not pushy The entire experience at the dealership was pleasant from the time we pulled into the dealership. The salesmen were knowledgeable about the car and w The entire experience at the dealership was pleasant from the time we pulled into the dealership. The salesmen were knowledgeable about the car and were not pushy to make a sale. Once to finance to complete the purchase they were also very approachable and personal. It has changed our impression of dealing with car salesmen. More

I would recommend this dealership to anyone looking for a new/used vehicle. You have a customer for life! Kamrie, my salesperson, was awesome ... as was Jordan who worked the numbers and Mike in Finance. new/used vehicle. You have a customer for life! Kamrie, my salesperson, was awesome ... as was Jordan who worked the numbers and Mike in Finance. More

As usual, excellent Service was very good. The folks were very helpful. Mike was particularly helpful when I wanted information to extend my service contract. I plan to g Service was very good. The folks were very helpful. Mike was particularly helpful when I wanted information to extend my service contract. I plan to get back first week of march to do it. More

Good experience at this dealer. No issues or problems during transaction. Staff was friendly and easy to work with. Would recommend to peers. Nothing additional. during transaction. Staff was friendly and easy to work with. Would recommend to peers. Nothing additional. More

Everyone I worked with was up front and honest about the vehicles and prices. They were knowledgeable and helped make the car buying experience more enjoyable. vehicles and prices. They were knowledgeable and helped make the car buying experience more enjoyable. More