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Mark Ficken Ford Lincoln
Charlotte, NC
1,086 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,086 reviews
June 16, 2019
Couldn't have stopped at a better dealership I recently visited this dealership originally to look at a Gmc Yukon Denali. Once I was greeted by Eric Vann which introduced to Shea White and after I recently visited this dealership originally to look at a Gmc Yukon Denali. Once I was greeted by Eric Vann which introduced to Shea White and after speaking for a min I knew I was in the right place to spend my money. Super great guys with a great personalities and professionalism. I would recommend these guys to anyone looking for a car. To sum it all up my intentions on looking lead to me being the owner of the Yukon Denali I was just stopping in to see. More
by T.Mcgill
Employees Worked With
Eric Vann, Michael Gurley, Shea White
June 15, 2019
Very bad customer with Jason Williams sales manager I purchased a Ford F150 Lartist about 5 months ago and was experiencing transmission problems and numerous occasions my truck was in service approx I purchased a Ford F150 Lartist about 5 months ago and was experiencing transmission problems and numerous occasions my truck was in service approximately five times for the same issue , I contacted Headquarters for ford and they got involved with their engineers after reviewing my documentations of service and coming down and inspecting my vehicle I was informed that I had to surrender My picked up in accordance With North Carolina lemon law which I have in writing. This process took approximately four weeks on June 13 I went into the dealership and met with sales manager Jason Williams Mr. Williams directed me to another individual who signed all documentations for me to surrender the vehicle which went well the only downfall is they made me pay for mileage that was put on this vehicle which I have no problem with but I should not Being miles at ford mechanics on this pluck up when they had my truck for approximately 35 days trying to figure out what was wrong with my vehicle .Second Jason Williams became very disrespectful boisterous and even came from behind the counter into my face in a threatening manner which Mr. Jason Williams cannot deny for I have It recorded on my cell phone it was recording the whole time he was upset because I would not purchase another vehicle with Ford and I explained that how could I as Second Jason Williams became very disrespectful boisterous and even came from behind the counter into my face in a threatening manner which Mr. Jason Williams cannot deny for I have it on my cell phone it was recording the whole time he was upset because I would not purchase another vehicle with Ford and I explained that how could I purchase another Ford when I just went through this very bad experience he also said he brought a vehicle down from Atlanta which I had no knowledge of to sell to me I did not authorize it I did not sign any documentation or I did not leave any down payment with Jason Williams service manager of Felix Sabates , Mr. Jason still got in my face threatening me boisterous and foul language in side the dealership in front of other customers and coworkers , if I was Mr.Felix Sabates I will be terminating his employment because of his behavior towards customers. I went through xxxx with my Ford the decent thing to do with me was to try and help me get into another vehicle and not demand more and more money to do so as Jason Williams was trying to do and when I said no he became very irate and disrespectful with foul languages and I felt very threatened by this individuals actions Jason Williams sales manager I will be sending out emails and letter to Mr. Felix Sabate along with copies of the recording to prove the facts of the situation that occurred . Mr Sabate pleases do the right thing this man should not be working for you and I will be seeking legal advice I hope someone from your office will contact me ASAP. More
by edward
Employees Worked With
Jason Williams
June 15, 2019
Worth the wait! I started my new vehicle search with the 2019 Lincoln MKC back in April. I wanted to be completely sure so i spent many weekends and countless hours t I started my new vehicle search with the 2019 Lincoln MKC back in April. I wanted to be completely sure so i spent many weekends and countless hours test driving other luxury brands and talking with numerous sales consultants. I kept coming back to the MKC. My initial experience at Felix Sabates wasn’t the best so I was somewhat reluctant to go back. However, after a change in sales consultants, my experience couldn’t have been better. Shea White was so great to work with as we’re Eric Vann and Mike Gurley. I can honestly say that I 100% made the right decision and it was worth the wait!! More
by Beamall13
Employees Worked With
Eric Vann, Michael Gurley, Shea White, Greg Jordan
June 14, 2019
Great Experience from Start to Finish Clint,Brennen, and Mike did a fabulous job getting us in and out with our purchase. Highly recommend this dealership. Everyone was super helpful from Clint,Brennen, and Mike did a fabulous job getting us in and out with our purchase. Highly recommend this dealership. Everyone was super helpful from start to finish. More
by Drgwillis
Employees Worked With
Brennen McLain, Michael Gurley, Clint Drews
June 12, 2019
Taking Care of Customers, Especially the Military All my Remarks indicate the service provided by the service Department. Completed the services that I requested, I don’t expect the Dealership to carr All my Remarks indicate the service provided by the service Department. Completed the services that I requested, I don’t expect the Dealership to carry every part for every car can’t be done.My deal for my drivers side has been ordered and when the part comes in I get it put on. Thank You for the follow up on making my experience a good one. RWR JR More
by bobrigney67
Employees Worked With
Jeff Turley
June 09, 2019
Stress free vehicle purchase Shea and Mike made the vehicle shopping experience smooth and easy. They provided necessary information in a timely fashion and expedited our purchas Shea and Mike made the vehicle shopping experience smooth and easy. They provided necessary information in a timely fashion and expedited our purchase experience so it was stress free! More
by jf00
Employees Worked With
Michael Gurley, Shea White
June 09, 2019
Couldn’t ask for better service! Clint was my salesmen, not only is he a great salesman with a lot of experience and took great care of me, but he is great guy as well! Great persona Clint was my salesmen, not only is he a great salesman with a lot of experience and took great care of me, but he is great guy as well! Great personality and just makes you feel very comfortable to be around him! Everyone at the dealership including the parts department as well were extremely friendly. I’ll definitely be returning here for my next purchase! More
by Mitch
Employees Worked With
Mel Moye, Jordan Edmond, Clint Drews
June 09, 2019
Enjoyable, Friendly, Amazing Experience! Hands down the most amazing experience at a dealership ever. They entire staff worked together to get me into my 2019 Mustang with absolutely everythi Hands down the most amazing experience at a dealership ever. They entire staff worked together to get me into my 2019 Mustang with absolutely everything I requested. There is simply no better place to purchase a Ford than Felix Sabates. Very much a family atmosphere. More
by Jason Nelson
Employees Worked With
Jorgen, Sean Haggerty, Clint Drews, Kamrie Bazal
June 07, 2019
Upgraded!! I was so lucky to have Clint as my salesman. He was kind, understanding of my needs, worked with me to get everything I needed and wanted. I am beyond I was so lucky to have Clint as my salesman. He was kind, understanding of my needs, worked with me to get everything I needed and wanted. I am beyond happy with my new purchase. Clint made sure I was comfortable the whole time. He was absolutely wonderful. More
by donnaxdisaster
Employees Worked With
Jordan Edmond, Michael Gurley, Clint Drews
June 03, 2019
No pressure smooth, easy to work with friendly folks. No high pressure sales pitch. Answered all questions honestly. Explained price points markup etc. Very p smooth, easy to work with friendly folks. No high pressure sales pitch. Answered all questions honestly. Explained price points markup etc. Very positive experience. Thanks Greg. More
by Jomer231
Employees Worked With
Kevin Brown, Greg Jordan
