Mark Ficken Ford Lincoln

They rebuilt my transmission in the beginning of this year, and I’ve just recently found out that some of their repair work was done incorrectly and had caused pretty big problems not only recently but a year, and I’ve just recently found out that some of their repair work was done incorrectly and had caused pretty big problems not only recently but about a month after I received my car back. I attempted to call the service team, was sent to voice mail and redirected probably 6 times and never actually spoke with anyone. We finally got a message through to the head service technician (I’m assuming that’s who she was, again, no one talked to me) and they called the dealership that diagnosed these further issues and said it would have happened earlier if they were at fault. This was a pretty expensive endeavor to begin with, but I’m slapped with another $1k bill because of negligence, and I’m just so disappointed in how this team has handled dealing with a customer. A conversation with me and treating me like a human being would have gone a long way. More

Avoid, had a signed deal and they sold the car. When I tried to get a status for when I could pickup they went radio silent. Apathetic, did not care. Said money trumps my deal. Very worst customer When I tried to get a status for when I could pickup they went radio silent. Apathetic, did not care. Said money trumps my deal. Very worst customer service. Avoid this dealer. Certainly aligns to the shady side of the car business. More

The service was good, before I purchased my vehicle. However, once I had to come back for warranty issues and/or maintenance, the customer service went from an 8 to a 3, and that's being nice. If you However, once I had to come back for warranty issues and/or maintenance, the customer service went from an 8 to a 3, and that's being nice. If you dont care about customer service, they have a lotvof good cars but If you want a good overall experience, go somewhere else. More

This is a phenomenal car dealership! The atmosphere reminds me more of a high end luxury brand experience. The new car salesmanager "Sean Haggerty" is an exceptionally friendly and honest gentleman. I reminds me more of a high end luxury brand experience. The new car salesmanager "Sean Haggerty" is an exceptionally friendly and honest gentleman. I also enjoyed working with Taylor Smith...who shows excellent product knowledge and a very selfless disposition. I would recommend this dealership to anyone looking to buy a new or used Ford product! More