
Mark Ficken Ford Lincoln
Charlotte, NC
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They rebuilt my transmission in the beginning of this year, and I’ve just recently found out that some of their repair work was done incorrectly and had caused pretty big problems not only recently but a year, and I’ve just recently found out that some of their repair work was done incorrectly and had caused pretty big problems not only recently but about a month after I received my car back. I attempted to call the service team, was sent to voice mail and redirected probably 6 times and never actually spoke with anyone. We finally got a message through to the head service technician (I’m assuming that’s who she was, again, no one talked to me) and they called the dealership that diagnosed these further issues and said it would have happened earlier if they were at fault. This was a pretty expensive endeavor to begin with, but I’m slapped with another $1k bill because of negligence, and I’m just so disappointed in how this team has handled dealing with a customer. A conversation with me and treating me like a human being would have gone a long way. More
Avoid, had a signed deal and they sold the car. When I tried to get a status for when I could pickup they went radio silent. Apathetic, did not care. Said money trumps my deal. Very worst customer When I tried to get a status for when I could pickup they went radio silent. Apathetic, did not care. Said money trumps my deal. Very worst customer service. Avoid this dealer. Certainly aligns to the shady side of the car business. More
The service was good, before I purchased my vehicle. However, once I had to come back for warranty issues and/or maintenance, the customer service went from an 8 to a 3, and that's being nice. If you However, once I had to come back for warranty issues and/or maintenance, the customer service went from an 8 to a 3, and that's being nice. If you dont care about customer service, they have a lotvof good cars but If you want a good overall experience, go somewhere else. More
This is a phenomenal car dealership! The atmosphere reminds me more of a high end luxury brand experience. The new car salesmanager "Sean Haggerty" is an exceptionally friendly and honest gentleman. I reminds me more of a high end luxury brand experience. The new car salesmanager "Sean Haggerty" is an exceptionally friendly and honest gentleman. I also enjoyed working with Taylor Smith...who shows excellent product knowledge and a very selfless disposition. I would recommend this dealership to anyone looking to buy a new or used Ford product! More
I was pleased with this dealership, They were respectful and helped me with what I wanted, I would recommend them to my family and friends!! and helped me with what I wanted, I would recommend them to my family and friends!! More
The best car buying experience I ever had!!! Best price on the car I wanted, had it ready for me to see when I arrived and handled the entire process very well, fast and hassle-free. Mark Snuggs was my sa on the car I wanted, had it ready for me to see when I arrived and handled the entire process very well, fast and hassle-free. Mark Snuggs was my salesperson and was fantastic, so nice to work with and helped with all the features on the car. Mel Moye in Finance was excellent as well. Could not have been better!!! More
The car buying experience was great! They were able to work with what I was wanting and I left with a car that I was happy about and also stressed free. work with what I was wanting and I left with a car that I was happy about and also stressed free. More
SHELBY KING was great she assisted my family and me , I will definitely buy several more cars from her she is awesome and turned me from a Chevy man to a Ford man ..whooo hoooo go Mark Fickin Ford!!!!!! will definitely buy several more cars from her she is awesome and turned me from a Chevy man to a Ford man ..whooo hoooo go Mark Fickin Ford!!!!!! More