Mark Miller Toyota

I am VERY disappointed in the sales at this dealership. I had come in with poor credit and was transferred to their New Start department. After a great initial impression in which the New Start Sales team I had come in with poor credit and was transferred to their New Start department. After a great initial impression in which the New Start Sales team worked with me to try to get a used vehicle, they simply seemed to give up without telling me anything. I added a co-signer and was told "This helps greatly". I was very excited and ready to proceed. I asked them to tell me what the details would be on a different vehicle than the original one (because they sold it without letting me know while trying to get a deal approved), and he said "I will call you in 2 hours". That was on the 11th of February. It is now the 18th and I have called and e-mailed multiple times trying to find out the status with NO responses. I have even tried their cell phones which they gave me during the initial visit. I feel like I have been ignored and rejected. I would have understood if they had called and simply said. "I'm sorry, we cannot seem to find approval" or something similar. But to be ignored is completely unacceptable. I am sure after reading many reviews that if you have good credit, you will be taken care of nicely here. But if you need help and your credit is not good or perfect, AVOID this place! AVOID the New Start Department. More

Stopped by the Mark Miller Express Lube around the first week in January (2012) for the routine oil/filter/fluid top-off for my 4Runner. I usually have this work performed by the dealership as it is perfor week in January (2012) for the routine oil/filter/fluid top-off for my 4Runner. I usually have this work performed by the dealership as it is performed quickly, competently...and they throw in a free car wash. Russell Devoe gave me the heads up that my power steering fluid was beginning to look dirty and that the alternator drive belt was showing wear. Russell offered to do the work on the spot but I was in a bit of a time crunch and told him I would make an appointment within the next week or two. Later the following week, the week I made an appointment to get the work performed. In addition to the power steering fluid flushed and the alternator belt replaced, I had the the light bulb in the dash that aluminates the heater control display replaced. I have been procrastinating that bulb replacement thing for about a year, but the burned-out bulb issue became too annoying. Had them replace the two other bulbs in the dash as a precaution. Would have been really annoyed had another bulb burned out a week after this servicing...which is usually what happens. Wendell called to my attention that my tires were showing tread wear and I might want to consider a new set. Wendell was right, as the current set is nearing the end of their useful life. On the previous visit, Russell had mentioned that Mark Miller was competitive with Costco on Michelin tire pricing, so I did ask Wendell to provide me with a estimate for replacement Michelins. It was a Friday appointment so I guess it got increasingly busy. I noted that afternoon when I picked up the vehicle that Wendell had not provided an estimate. Not sure that I will follow up on an estimate. Costco prices are hard to beat. One unrelated thing: Why does this survey as if I "Would you have preferred to write this review while you were still inside the dealership?" I believe that preparing said evaluation is expressly prohibited in the terms of use for the survey. Weird.... More

I stopped by Mark Miller in December of 2011 to look at some used Tundra's. The salesman I worked with did not seem biased in any way whether I purchased a used or new vehicle. He politely answered all of some used Tundra's. The salesman I worked with did not seem biased in any way whether I purchased a used or new vehicle. He politely answered all of my questions and let me test drive both used and new trucks. I've never received better service or felt more comfortable visiting a dealership. I typically dread purchasing a new vehicle, especially from a dealership. My salesman, Mark Peck, took his time to answer all of my questions in a very knowledgeable way, was willing to work with me on my trade-in, and I felt like I had an advocate. I didn't have much time to spend "wheeling and dealing" and Mark made it so I spent less than 2 hours total! I will return to Mark Miller for both service and future purchases. Thank you for such a great experience! More

The staff at Mark Miller is professional and courteous. Setting up an appointment was a snap. Mitchell did a great job in asking specific questions to ensure that he and the technician understood the prob Setting up an appointment was a snap. Mitchell did a great job in asking specific questions to ensure that he and the technician understood the problem. I received an honest assessment of the vehicle and a fair price. I had feared that I had a serious problem with transmission. It turned out to be just a couple of bad motor mounts. More

the dealership was excellent. the salesman showed us around the dealership introducing us to all the service people, and the manager and all the accounting people. He than went over all the features of around the dealership introducing us to all the service people, and the manager and all the accounting people. He than went over all the features of the car and made sure we understood all of the warrenties excellent experence More

This was my first time buying a car and the experience was great. I never thought it would be so fast and painless. The salespeople answered all my questions and got me exactly what I wanted, even found m was great. I never thought it would be so fast and painless. The salespeople answered all my questions and got me exactly what I wanted, even found me some unexpected discounts. The service was excellent, I would buy from them again More

EXCELLENT SERVICE Excellent people, I would return and EXCELLENT SERVICE Excellent people, I would return and will return to this dealership for service or anything else, I will recommend Mark Peck as the EXCELLENT SERVICE Excellent people, I would return and will return to this dealership for service or anything else, I will recommend Mark Peck as the best sales person EVER. More

We purchased a new Rav4 from this dealership. It was the smoothest vehicle purchase that we have ever done. The price quoted was accurate and what we wanted to pay. We did not have to haggle. The salesman k smoothest vehicle purchase that we have ever done. The price quoted was accurate and what we wanted to pay. We did not have to haggle. The salesman knew what the price was, and how to get us the payment that we wanted. The deal was great! We were treated very well - like they really appreciated our business. Highly recommend this dealership, and salesman Andy Ross. More

I just bought a new 2012 Toyota Tacoma from Mark Miller Toyota in Salt Lake City. I had bought a truck from Mark Miller Toyota previously and experienced great customer service and did not hesitate to retu Toyota in Salt Lake City. I had bought a truck from Mark Miller Toyota previously and experienced great customer service and did not hesitate to return to Mark Miller Toyota again for my new truck. I drive 40 miles from my home and pass at least three different Toyota dealers to enjoy the experience that Mark Miller Toyota provides. I worked with salesman Andy Ross and was treated very well and felt very comfortable though out the entire purchase possess. Communication and follow up with questions or inquiries was handled promptly and professionally. I felt like I was given a fair and honest price and at all times did not feel like is was fully informed about price and finance options. I also get my vehicles serviced and repaired at Mark Miller Toyota and will continue to do so because of the service and honesty Mark Miller Provides. More

Lee Morin was amazing. I could tell he really cared that I got the right vehicle and I never once felt pressured to make a quick purchase. He was extremely helpful even with my situation being different and I got the right vehicle and I never once felt pressured to make a quick purchase. He was extremely helpful even with my situation being different and I would recommend anyone to him… even if I hadn’t bought a car from him. Doug Lund was great. I have to really think through stuff before making decisions and he was very patient with me. With how great Lee was, I would recommend anyone to this dealership. I had gone to another Toyota dealership and didn’t have a great experience. At this dealership it was like night and day. Even if the person wasn’t looking for a Toyota, I would still recommend them to come here. More