Mark Miller Toyota

I ordered a new vehicle, waited nearly three months for it to arrive and when it did finally show up the paint on the front bumper had cosmetic issues (from the factory). Rather than wait to have it refini it to arrive and when it did finally show up the paint on the front bumper had cosmetic issues (from the factory). Rather than wait to have it refinished, the dealer pulled the new parts from anther new vehicle on the lot and had me in and out in record time. They really went above and beyond to make sure I was happy with my new car. Pricing was the best in the valley, the sales people were very low pressure and the customer service was top notch. I will not buy a car from another dealer, ever. More

I am an environmentalist and a financial consultant, and I am demanding and picky. Walking into a car dealership, I bring with me a mountain of research and high expectaions, on many levels. I am looking fo I am demanding and picky. Walking into a car dealership, I bring with me a mountain of research and high expectaions, on many levels. I am looking for financial and environmental value over the long run. That is why I am very pleased with Mark Miller Toyota. They walk the walk of value---from the LEED certified building to the best engineered hybrid on the road---the Prius. I just bought a Prius and I love it. I was very pleased with the high product knowledge of the employees (a rare thing in the sales force of any business), the professional treatment by Derek Roy (the salesman---he strikes me of an anthroplogist, which is a compliment), and the legendary Toyota lean manufacturing and mistake-proofing. This Prius is my first Toyota and my first purchase from Mark Miller. But it will not be my last. I too want to walk the walk of financial and enviromental value, like Mark Miller Toyota. More

I was stranded by a broken drive belt right at the end of the day when all the tech's are headed home. We found a belt at Toyota of Bountiful and the parts rep agreed to bring it down on the way home. One of the day when all the tech's are headed home. We found a belt at Toyota of Bountiful and the parts rep agreed to bring it down on the way home. One of the techs agreed to stay and do the repair. I was very pleased with the service and the willingness to stay and help me out.! More

As a recent transplant to the Salt Lake area from Memphis, we needed to get into a car more suitable for the winters here. We considered and evaluated four different car makes/dealerships. We were Memphis, we needed to get into a car more suitable for the winters here. We considered and evaluated four different car makes/dealerships. We were pleased with the welcoming, non-pressure atmosphere encountered at Mark Miller, and the friendly and knowledgable sales executive that helped us. Kenneth Shaw answered all of our questions fairly, pointing out objectively the differences between our alternatives. He stressed the importance of followup/service/strength of the dealership as one of the big advantages of working with Mark Miller Toyota. Mr. Shaw also did a great job in showing us the service areas and explaining to us each employees commitment to providing the quality service we were looking for. That walk through played a role in our final buying decision. We were given a fair value for our trade-in. Our new car was presented to us exactly as promised, immaculately clean, with a full tank of gas. We were provided a complete orientation on the car features (including our Bluetooth programming) when we picked our car up. Since our purchase one week ago, we have had a communications from the Service Department, the Customer Relations Department, as well as a letter from Mark Miller himself - in which he gave us his personal cell phone number (and invitation to call him with any issue that might come up in the future.) This was an exceptional and pleasant car buying experience. More

One of them made me think that they don't care if you come to their service or not. but the other one was very patient and helpful. come to their service or not. but the other one was very patient and helpful. More

We have purchased five cars from Mark Miller over the past several years. A primary reason for returning to purchase another car is the exceptional service department. Thkeky are great at diagnosing pr past several years. A primary reason for returning to purchase another car is the exceptional service department. Thkeky are great at diagnosing problems and repairing any item well within the promised time. Particular noteworthy is the fact that, on more than one occasion, they reviewed my car's history and told me I did not need an oil change until I had driven another 1,000 miles! I have no hesitancy in having my wife take her car in for service as I know she will be treated fairly (and with respect.) It is so great to have a service department that is efficient and trustworthy. Royce Moser, Jr. More

Some of the best customer service I have ever experienced. Friendly service and free Cokes. I purchased my car from these guys and they were just the nicest, friendliest people. There was no p experienced. Friendly service and free Cokes. I purchased my car from these guys and they were just the nicest, friendliest people. There was no pressure. Keep up the great work Mark Miller! More

I have purchased 10 plus Toyotas from thid dealership in the last 10-12 years, always with the same salesperson. It has been reasonably easy to deal with them in the past, and I always had the same salesman the last 10-12 years, always with the same salesperson. It has been reasonably easy to deal with them in the past, and I always had the same salesman; Rob Beveridge. When I went in they told me Rob was no longer in the business and they would get me a seasoned salesman to assist the purchase. (they lied on both counts, but more on that later) In the past I have simply called Rob and told him what I wanted and it was handled smoothly and easily, mostly over the phone. This time was a different experience! They "assigned" me to a SP who had very limited sales experience, and who knew nothing about the 4runner. He kept looking for a V8 that apparently isnt made anymore. He insisted that they had one on the lot and would find it. He was gone for a very long time before he came back and said it wasn't available at the moment, but that the 6 cylinder was just as good at towing and power as the V8. He claimed one could be ordered if I wanted to wait 6-8 weeks, but that it would be better to simply take the V6. I later found out that the V8 isnt even made anymore. At this point I was ready to leave and check another dealer. Randy came up and tried to tell me once again that a V8 could be ordered. I asked again about Rob and he claimed he had retired. He said that he had tried to get a more experienced sales person, but that none was available. He said that they were concerned with customer service and they would do what it took to find the V8. Apparently Randy didn't know they didn't produce the 4runner that way anymore either! So much for a seasoned proffessional when the "manager" didnt even know his own product! Needless to say I left Mark Miller and tried two other dealers. One was a similar experience, but the second was an eye-opener! I went to the new Toyota Bountiful, and was greeted by none other than the "retired" Rob Beveridge! Randy had flat out lied to me! I would recommend passing on this dealership as they are no longer the dealership they used to be. Typical story telling me whatever it took to make a deal! I had a great experience with Rob once again, and was delighted to discover him still selling Toyotas! I know that my company will be doing business up north from now on! I love the 4runner, and Rob was as knowledgable as ever. The first thing he confirmed was it was no longer available in a V8. He was head and shoulders above the guy at Mark Miller. MArk Miller lost a huge asset by letting Rob get away! All I wanted was service, but Mark Miller fell flat. More

First, I sold my car. Second, I got pre-approved from First, I sold my car. Second, I got pre-approved from my credit union for a new auto loan. Third, I DID MY HOMEWORK!! I knew what I wanted in my ne First, I sold my car. Second, I got pre-approved from my credit union for a new auto loan. Third, I DID MY HOMEWORK!! I knew what I wanted in my new car, how much I wanted to spend, what my interest rate would be, what I wanted my monthly payments to be, and for how long I wanted to finance the car. DO ALL THIS FIRST. Trust me. You'll be much happier at the end of it all. I've bought a total of 5 cars in my life. The first car was actually selected for me thru family. The second car I bought on my own and was only semi-stupid about it. The third car was a total rip off and there were many problems there with the actual car. My fourth car was one of those radio deals "...we'll pay off your auto loan no matter what you owe!..." sort of thing and thus, again, I was stupid and they didn't give me what my trade in was worth (but then they never do, do they?) and they rolled the remaining amount into my new auto loan. I test drove a Honda in the morning. I loved it. But wasn't sure about the price and we couldn't bring them down. So. We came to SLC and checked out Mark Miller. Test drove a 2011 Corolla. Nice little car. I liked it. Fantastic compact car. Then I test drove a 2008 Camry XLE. It had everything I wanted. The mileage was in the ball park too. Like I said. I did my homework. I knew exactly how much the car was worth, what the MSRP price was, what the invoice price was, what the trade in value was on all levels, and I knew exactly how much to offer for the car so I could get the payments and length of the loan where I wanted it to be. Car Salesmen. We all know them. We know how they work. The want to get you in that car so they tell you what they think you want to hear. "...oh sure you want to buy the car for $17,200....I'm sure they'll take that offer..." Then they take your offer up the ladder to the Sales Manager (which is a bunch of bull-crap really cuz if the salesmen wants that commission he should be able to do all the work). We played the back and forth game for 2 rounds. We offered a reasonable amount actually. Because, let me just say one more time right here, I DID MY HOMEWORK! They came back with "...Oh but you see we have already lowered the price on the car by $3000 and we can't really give it to you for the amount you want..." <eye roll> I did make the mistake of telling the salesman where I wanted my payments to be. So he went back to the sales manager and was gone longer than he needed to be and he came back with the monthly amount I wanted BUT the bottom line price did NOT change. So I don't how they worked their numbers to get the monthly payment. However, I think that the price they were going to sell the car at to me was not "out the door." I don't know. It was a little fishy. I told the salesman no thank you and walked out the door. I almost made it. But the salesman says to me "...Oh my sales manager wants to meet you and ask you how I did as a salesman...blah blah blah..." Yeah right. So when the salesman walked away I got up and walked to the door so I could walk right out then and there. I refused to be sitting at the desk as the sales manager came back to 'meet and greet me' cuz the last time I tried to buy a car (a toyota actually) they held my car keys hostage and would NOT let me leave until I'd made the deal. I didn't end up buying that toyota either. So, after all of the hoops, the reasonable offer, the back and forth dickering I did NOT buy car from Mark Miller but instead bought the Honda I test drove that morning. Problem #1: as a car salesman you need to know your inventory. Mark Miller does for the most part but the salesman I worked with didn't know what the car was actually worth to qualify him for price bickering. If he'd had actual numbers to work with he probably would have sold me the car. Perhaps. Problem #2: if you have to take the offer up the ladder to the sales management then the salesman should introduce you directly to that sales manager and pass you off at that point because the back and forth dickering is a pain in the butt. It wastes time. It drains energy and you get a headache. Problem #3: as I said before the salesman should be able to do the deal across the board. If someone tests drives a car and the MSRP is $25,000 and that someone offers only $15,000 -- well of course that will never fly. BUT if the salesman knows the inventory on the lot, what price they got the car in on trade, how much the car is actually worth, what the MSRP price is, and what they think they will actually get out of the car then he's done his job and he has done it well. This salesman knew nothing about the "cost" of the car. MY ADVICE IS THIS: DO YOUR OWN HOMEWORK BEFORE YOU EVER BUY A CAR. The internet is a wonderful thing. Use it. Kelly Blue Book is also an excellent tool. DO NOT TRADE YOUR CAR IN FOR A NEW ONE. Sell it out right first. You'll get more money for it and it doesn't allow the car dealer to screw you over at the end of the day. Last, this is silly, but maybe the salesman will actually read this review one day and he'll know it is he I am speaking of: BUY SOME COMFORTABLE SHOES! A pair of Rockports perhaps? You're on your feet all day long -- on cement no less -- your back will be gone in a year flat if you don't support your feet. :) More