Mark Miller Toyota

Terrible Appointment and Scheduling Policy My first time going in for service, and it will be my last time. I had the day off from work so I set an appointment to get my navigation/radio update My first time going in for service, and it will be my last time. I had the day off from work so I set an appointment to get my navigation/radio updated. Toyota had issued a technical service bulletin stating that the radios needed to be updated, and mine kept randomly rebooting. When I called in I was asked if I would be leaving the car, but I stated that I would be waiting. After showing up on time for my appointment, I was asked again if I was leaving the car. I stated that I was not, and the service advisor told me that it would take at least 7 hours to perform the 30 minute radio update. He proceeded to argue with me stating that my appointment was just to talk to him, not to actually get the car serviced. He suggested I take the train home (a one way hour long trip mind you). He argued with me saying that I should have known because I set the appointment online. I told him I called in, and did not set it online, but he still argued with me basically saying I should know that's how it works. I've never been to a car dealership that makes you set an appointment just to get an actual appointment to get it fixed. He also argued that there was even an issue. I immediately drove down the street to another Toyota dealership. I did not have an appointment there, but the service advisor knew exactly what the issue was, stated there was a technical service bulletin. In fact, they were able to get the update done without an appointment while I waited. I would be aware of Mark Miller's appointment policy before going (basically your appointment requires you to drop the car off and only gives you an appointment to describe the problem, not to get it fixed). Doesn't make sense to me, is incredibly inconvenient, and no one else I've been to has that policy so I will not be going back. Save yourself the trouble and go down the street to Larry H. Miller. More

Mark Miller Experience I bought my vehicle at Mark Miller Toyota, I also have it serviced there. I am very impressed with the honesty and effort they put forth, when I step I bought my vehicle at Mark Miller Toyota, I also have it serviced there. I am very impressed with the honesty and effort they put forth, when I step onto the premises. The only do what I ask, and make sure to verify all work. The facility is very clean and they offer a shuttle car, which takes me to my shopping destination. Additionally, they have a snack area and free Wi-Fi. It has been a great experience! More

Always a positive experience I enjoyed buying my new Prius from the Mark Miller Dealership. Having a previous experience with a dealership that tried to take advantage of me beca I enjoyed buying my new Prius from the Mark Miller Dealership. Having a previous experience with a dealership that tried to take advantage of me because they assumed that since I was a female that I would never notice the extra $1000 they added to the account made me very leery. But at Mark Miller I was treated as if I was an intelligent human being and felt very good about the sales person I worked with and getting a fair price on the vehicle. I have also loved the way the maintenance on my car has been taken care of in a timely manner and the very nice and clean area in which to wait. The employees are polite and make sure you are aware of what they are doing. Audrey Forbush More

New vehicle purchase What a great experience buying a car from Mark Miller Toyota! The stereotypes of pushy sales people do not exist here. Everyone I dealt with was very What a great experience buying a car from Mark Miller Toyota! The stereotypes of pushy sales people do not exist here. Everyone I dealt with was very professional and the transaction went smooth. My wife loves her Highlander!. I recommend this dealership when buying a vehicle. There's no doubt that your experience will be the same. More

Never a bad experience Every experience I've had with Mark Miller has been great - I cannot say the same for the other guys. Great sales department that actually cares abou Every experience I've had with Mark Miller has been great - I cannot say the same for the other guys. Great sales department that actually cares about what the customer wants. Great service department that gets things done on time and right the first time. I won't be taking my Tundra anywhere else and will certainly buy my next one here. More

Driving the extra miles !!!! Stop by for my regular tire rotation at the end of the day and the guys notices a big nail in my rear tire, pull tire out and leave it overnight f Stop by for my regular tire rotation at the end of the day and the guys notices a big nail in my rear tire, pull tire out and leave it overnight for repair and first thing in the morning I got a call for the service department !!! :) Tire was ready and I was welcome to stop by anytime. Stop by in less than 10 minutes I was ready to go. I will recomend this dealer to every single friend Thanks More

great customer service I had a great experience buying my new truck from Spencer. I've always dreaded the process of finding a car/truck to buy because I don't do well with I had a great experience buying my new truck from Spencer. I've always dreaded the process of finding a car/truck to buy because I don't do well with the pushiness of some salesman. Although I had this at some dealership this time it wasn't present at Mark Miller. Thanks Spencer and Ken. And the man that checked out my car for trade in value was exceptional as well-quick and thorough. More

Great Tacoma Sales Carl was great at helping with my new Toyota purchase. he helped me find the exact model i was looking for. the process was easy, Carl was great at helping with my new Toyota purchase. he helped me find the exact model i was looking for. the process was easy, More

Excellent service and a very good price on my new vehicle I shopped around a number of Toyota dealerships looking for the car I wanted. Mark Miller gave me a great price and great service when it came to pic I shopped around a number of Toyota dealerships looking for the car I wanted. Mark Miller gave me a great price and great service when it came to picking out exactly what I wanted. Very positive experience for me. More

Great place to buy your car and getting it serviced We own two Toyota's and bought our cars at Mark Miller and was really pleased with the way we were treated. Last month went in for an oil change and w We own two Toyota's and bought our cars at Mark Miller and was really pleased with the way we were treated. Last month went in for an oil change and was AMAZED at how fast they were. Right when you pull up their right there to help you. Love the free car wash too and the free drinks while your waiting. When we get ready to buy new cars we will be buying here. Thanks for your great service. Nice we have a place we can trust and feel good about. More