Mark Miller Toyota
Salt Lake City, UT
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Mark Miller Toyota and Michael Maccarrone did a great job Mark Miller Toyota, My experience of working with Michael Maccarrone was one where he was able to connect with what I was looking for and give me t Mark Miller Toyota, My experience of working with Michael Maccarrone was one where he was able to connect with what I was looking for and give me the correct advice and guidance to come away with a car the fits my budget and family needs. He was very personable, knowledgeable, and professional. I am happy with the vehicle and will be glad to send any family and friends there in the future to buy a vehicle. Thank you for being a great car salesman by putting into it the effort that it took to get me what I want. Margaret Cooke More
Mark Miller and Michael Maccarrone Thanks for the great new vehicle buying experience. Michael was pleasant and informative. HIs time, patiences, and knowledge were the selling point Thanks for the great new vehicle buying experience. Michael was pleasant and informative. HIs time, patiences, and knowledge were the selling point for your dealership. Thanks, Michael! Respectfully, Clint Alberts More
Eager to serve! Michael was an excellent sales representative to work with. He was sincerely concerned about me as person, my satisfaction with the vehicle, and I k Michael was an excellent sales representative to work with. He was sincerely concerned about me as person, my satisfaction with the vehicle, and I knew he would go to any lengths to ensure that I was happy. He remembered me and small details about my life when I saw him weeks after the sale. Mike is not pushy and will always make sure the customer has a good experience. More
Experience I knew what I wanted and was set in going into one dealer and seal the deal after my week long research of the market, my trade in vehicle, and of cou I knew what I wanted and was set in going into one dealer and seal the deal after my week long research of the market, my trade in vehicle, and of course my time is valuable. With my credit score of 798, my trade in, with up to 5K cash I was willing to put down...I knew I'll just be able to go to a Toyota dealer and get a vehicle. Unfortunately, my experience was rather disappointing. 1. I used the same Edmunds link on Mark Millers website to assess my trade in as its in their actual site. Unfortunately, the figure the dealership gave me was too low compared to what I got; it appears, they do not select all the options for the vehicle when trying to figure out the value as this increases your trade in. 2. Sales person; when it came to negotiations, he lacked self control and professional development when dealing with knowledgeable customers...demonstrating a punk kid attitude reflecting poorly on this strong brands image, and this Toyota dealerships image in an effort to build long term relationship while providing safe and reliable family centric vehicles. 3. I went and got a 2014 vehicle from another Toyota dealership with more people friendly atmosphere. More
Best Car Buying Experience I've Had I was referred to Mark Miller Toyota by a friend who use to work there. I figured if anyone knew the car industry in Utah, it was him. From the very b I was referred to Mark Miller Toyota by a friend who use to work there. I figured if anyone knew the car industry in Utah, it was him. From the very beginning he told me, "Go to Mark Miller. They won't play games, and they'll take care of you long after you've purchased from them." Having had bad experiences with dealerships in the past, I went into it skeptical, but was very pleasantly surprised. I worked with Jesse Tyler, their internet sales manager. From day one Jesse was friendly, helpful, and no non-sense. He didn't mess around or play games. He gave me a fair offer from the beginning, and even though 3 other dealerships in the valley offered me the same car for $100 less just to beat Mark Miller, I gave my business to Jesse. He didn't come across as a dirtbag salesman that everyone dreads working with. I could tell by both working with him first hand, and the recommendation of my friend that he was going to do everything he could to get me into the car I wanted at the best price. One thing that especially stuck out was that many other dealerships I had visited tried to get me into the car that they wanted me in, Jesse got me into the car that best suited my family's needs. In fact we were dead set on getting a Corolla, but after talking with me he pushed me towards the Camry, and now that I see new Corollas around the parking lot at work, I shake my head wondering "what was I thinking?" The new Camry is exactly what we needed, and unlike stereotypical pushy salesmen trying to meet a quota, Jesse got us in the right car at the right price. One of the best parts of the buying process was Mark Miller was that I don't think I ever spent more than an hour at a time visiting the dealership. Even on the day of the pick of the vehicle I showed up and Jesse had all of my paperwork ready to go. I could have been out quicker, but I wanted to be certain I was getting exactly what I had promised. Of course again to my surprise everything was typed up EXACTLY according to how we had agreed. There was no last minute "bait and switch" sales tactics. When I say no games, I mean it. I was especially impressed with the after sale customer service. We had a couple of things done to the vehicle after we bought it (window tint, side moldings, etc.). The service center called us first thing on Monday, scheduled an appointment, had a loaner car ready for us first thing Tuesday morning, and by Tuesday night EVERYTHING was done. Their service center is clean, helpful, and is a place I would feel comfortable sending my wife to alone. In summary, if you're looking for a Toyota in Utah, start at Mark Miller. I visited 4 of the 5 Toyota dealerships between Salt Lake and Utah County and found Mark Miller to be the best overall. To any of them who might be reading this, a huge thank you for the great service you provided us, and to those of you who are in the car buying stages, start with them. They don't just deserve your business, they will earn it. More
Shopping for a used car We came to Mark Miller looking for a reliable used car. The experience we had was great. We met with Spencer and he took us around the used lot unti We came to Mark Miller looking for a reliable used car. The experience we had was great. We met with Spencer and he took us around the used lot until we found a car that fit our needs and he felt confident it would be the perfect fit for us. He was extremely knowledgeable, truely listened to what our expectations are in our "new" vehical and we really did find the perfect car. Spencer led us through the entire purchasing process quickly and painlessly. I will recommend Mark Miller to all my friends and look forward to working with them in the future, not only to maintain my new vehicle, but in future purchases. More
2014 Toyota RAV4 Our entire experience was terrific. It was so great, in fact, that we purchased the 2014 Toyota RAV4 right after purchasing a 2014 Tundra Truck! (an Our entire experience was terrific. It was so great, in fact, that we purchased the 2014 Toyota RAV4 right after purchasing a 2014 Tundra Truck! (and I really wasn't expecting to buy it!) We were actually referred to the Mark Miller Toyota dealership because we decided to purchase through the Costco car purchasing service. Jesse Tyler was our Internet sales rep and was knowledgeable, personable, and helpful about showing us the different Tundra Trucks and RAV4s in stock and letting us know exactly how much each would cost . . . we found the perfect ones for both my husband and me. There were no hidden costs, like some dealers end up doing. My husband traded his older truck in and we were given a very good trade-in price. It was easy and we were treated most fairly during the trade-in part of our dealings. Danny Lewis was the person who did all the contract paperwork. We decided we had to purchase Toyota's Prepaid Maintenance Program, because it's really a good deal. We wanted a couple of things added to the RAV4 and these services were done promptly - the car was ready to be picked up the next day. We met one of the service gentlemen, but I don't remember his name. We both love the vehicles we're driving and will love them even more after we figure out how to properly use all the new devices on them! More
Great experience and I hate buying cars Inquired online about a car, what I wanted wasn't available. Jesse offered to order it for a refundable $500 deposit. Did that over the phone thinki Inquired online about a car, what I wanted wasn't available. Jesse offered to order it for a refundable $500 deposit. Did that over the phone thinking I could leave it when the dealer tricks started. There were no dealer tricks! I was quoted a price that was honored a month later when the car came in. I was given a fair deal on the price (easily verified on the internet these days) and a very good deal on my trade in. Met Jesse today for the first time when I picked up the vehicle. Took about 2 hours for everything to come together, but I didn't spend the 2 hours wondering how I was being cheated. Everything was explained and all the numbers were shown in a clear manner. If you like to dicker over a few dollars, go somewhere else. If you want a fair deal where everyone walks away happy, go to Mark Miller Toyota. More
Great dealership, friendly staff, honest service. Matt was so awesome and friendly when helping my partner and I purchase our leased scion and buying an additional used vehicle. So straight forward in Matt was so awesome and friendly when helping my partner and I purchase our leased scion and buying an additional used vehicle. So straight forward in his approach and he made us feel very comfortable like he was there to help and not just make a sell and even told us a little about himself! Viva la Seahawks! I appreciated his service so much I had to bring my mother in to purchase her car from him as well. Referral bonus! Exceptional service! And my mom thinks he's a stud. ;) More
Bad service He didn't even try to help us. I'd even say that he is the least helpful employee from all of the staff, according to my other visits. Didn't pay enou He didn't even try to help us. I'd even say that he is the least helpful employee from all of the staff, according to my other visits. Didn't pay enough attention to us, always did something else on his computer. While he was talking to us. He didn't try to find the solution for our problem. Didn't seem to care that much. As if we were not really important for him. I don't want to be served by him NEVER again! More