
Mark Miller Toyota
Salt Lake City, UT
Filter Reviews by Keyword
By Type
Showing 1,004 reviews
Bad service He didn't even try to help us. I'd even say that he is the least helpful employee from all of the staff, according to my other visits. Didn't pay enou He didn't even try to help us. I'd even say that he is the least helpful employee from all of the staff, according to my other visits. Didn't pay enough attention to us, always did something else on his computer. While he was talking to us. He didn't try to find the solution for our problem. Didn't seem to care that much. As if we were not really important for him. I don't want to be served by him NEVER again! More
They said they didn't have the part to fix the noise in the window. They said they couldn't do the wheel alignment because the tires need to be replaced. I told them I was not born yesterday. The align in the window. They said they couldn't do the wheel alignment because the tires need to be replaced. I told them I was not born yesterday. The alignment is what caused the tire to wear. They said unless both rear tires were replaced they couldn't align the wheels. I asked them to make the alignment with the tire that are on the car. They just wanted to sell me new tires. I wanted the problem fixed so it wouldn't wear the tires. They finally checked the alignment and said the camber bolts were bad? They replaced the bolt on the driver side but it was the passenger side that had the tire wear. I took the car to another mechanic and he said no one has touched the car with a wrench to make any adjustments on the alignment. $34.99 for a bolt! They charged me $79.95 for the alignment. $105.00 for labor! everything should have been covered by the extended warranty that your people sold me saying all would be covered for 100,000 miles. If something is broken it should have been covered! More
This dealership is really great. I originally bought a 2005 Scion XB from Karl Malone Toyota. After takeing it in for a simple repair once and treated poorly I have ever since taken my cars to Mark Miller 2005 Scion XB from Karl Malone Toyota. After takeing it in for a simple repair once and treated poorly I have ever since taken my cars to Mark Miller. The service staff was so nice that when I was ready to buy my next car I was going to do it there. Jessie Tyler was extremely nice and handled all my needs. Now I traded in my 2005 Scion XB for a new 2013 Scion XB and I love it! When I first got in it only had 9 miles on the odometer. They even posted a picture of us standing next to my onld and new car on Facebook. When my wife is ready for a new car we will be trading in her 1996 Corolla and we will be going back to visit Jessie at Mark Miller again. More
Our experience with Mark Miller Toyota was wonderful. They were so easy to work with and worked with our schedule, staying late to make sure we were happy with our purchase and taking care of all the pap They were so easy to work with and worked with our schedule, staying late to make sure we were happy with our purchase and taking care of all the paperwork. I highly recommend them to anyone! More
Mark Miller is the best place you can buy a car. I was in an accident that totaled my car three weeks ago. I looked for three full weeks to find a Corolla that I could afford. I went to at least 10-12 auto an accident that totaled my car three weeks ago. I looked for three full weeks to find a Corolla that I could afford. I went to at least 10-12 auto car sales lots in the Salt Lake and Utah county areas. I went on line and read reviews. I did not see any negative review about Mark Millers car sales. Another large car dealer in Salt Lake recommended them to me when I went to their lot to see if they had any used a Corollas for sale. When arriving at Mark Miller, Derek Roy was there ready to serve and help me. He was wonderful to work with. He took the time to go several test drives with me in a couple of cars. I then I took them out on my own. He helped me to realize that I might consider a certified car. I was frustrated from a deal that I had made on car at another car dealership. I had requested some repairs on that car, but they would not complete them after I had made a down payment. So I came back to Mark Miller from another county. Derek was good to educate and take the time to help me through the process. I spent about 5 hours with him one day. I know that this must have been trying to him, but he did not show any frustration. I did signed on a certified corolla that day, after three weeks of searching. When I came back the next day to pay for the car, he was out. I wanted the service department to check something out on the car, which they did promptly, event though I did not have an appointment with them. The service department is amazing, and the best service department that I have ever experienced. They are a team, and strive for complete costumer satisfaction. Mark Miller is a car dealer that you can trust, and will experience customer service like you have never experience before any where. I kept asking my self "are these people for real? Yes they are for real. I will go back again when in need of a newer car and recommend them in the highest regard. More
Jesse was very informative and found the perfect vehicle for my needs and I'm very stubborn and picky! His customer service is outstanding and he made the car buying process very simple and quick. for my needs and I'm very stubborn and picky! His customer service is outstanding and he made the car buying process very simple and quick. More
Shawn was an exceptional salesperson and this is the second time we have purchased a car through him. I trust him to treat me right and provide all the details and explanation that I need. This dealer second time we have purchased a car through him. I trust him to treat me right and provide all the details and explanation that I need. This dealership is also wonderful and will always come highly recommended from me. More
My husband and I have purchased from another prominent Salt Lake City Toyota Dealer in the past (Larry Miller), and there were always games about the amount for the trade-in and then the price on the new- Salt Lake City Toyota Dealer in the past (Larry Miller), and there were always games about the amount for the trade-in and then the price on the new-to-us vehicle: "This is our offer. Do you have a counter offer? I'll have to take it upstairs. They're willing to move this far. Counter offer? I'll take it upstairs…." Unless we wanted to pay a completely unreasonable price for the vehicle, the whole process took the entire day! Literally! What a breath of fresh air Mark Miller Toyota was!! We located the vehicle we wanted online during our research, and it happened to be in stock at Mark Miller Toyota. Ken Shaw was very professional, offered us a good amount for our trade-in and, at the same time, offered us a great price on the new vehicle. We were stunned! We had done a lot of research and were prepared to demand a certain amount for the trade-in and not pay a penny more than what we had researched for the new-to-us vehicle. Ken's numbers came in almost exactly where we had predetermined - without the incessant back-and-forth and without taking all day! I think it maybe took an hour and a half to complete the entire transaction. We are customers for life!! Thank you for showing us how pleasant a car-buying experience can be!! - Tom and Tricia Burton More
Jesse was awesome! He was very patient and made the whole process smooth and easy. Before deciding to buy I talked to several dealerships' salespeople. Jesse was the clear winner... best price, best communic process smooth and easy. Before deciding to buy I talked to several dealerships' salespeople. Jesse was the clear winner... best price, best communication and no pressure. More
I have been a customer of Mark Miller Toyota since 1998 and they have serviced all of my cars since then. I have always been very happy with their work and highly recommend Mark Miller Toyota Service. and they have serviced all of my cars since then. I have always been very happy with their work and highly recommend Mark Miller Toyota Service. More