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Mark Miller Toyota
Salt Lake City, UT
1,072 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,072 reviews
July 10, 2013
WE HAD CALLED AND TOLD AARON WHAT WE WERE LOOKING FOR HE FOUND IT AND GOT IT FOR A GREAT PRICE. WE DROVE DONW FROM WYOMING AND MATT HAD US IN AND OUT VERY QUICKLY FOUND IT AND GOT IT FOR A GREAT PRICE. WE DROVE DONW FROM WYOMING AND MATT HAD US IN AND OUT VERY QUICKLY More
by tjrowser
Employees Worked With
Matthew Hanousek
July 09, 2013
They took my 2008 Seibring Convertible which was in excellent condition and was worth on KBB $2,800 over my payoff and told me it was worth nothing greater than the payoff amount. It had zero interior excellent condition and was worth on KBB $2,800 over my payoff and told me it was worth nothing greater than the payoff amount. It had zero interior or exterior blemishes. I believed them, however they turned around and sold it within three days for $5,000 over the $0.00 amount they gave me for it. I am a single mother and that was my only transportation to work. This left me in their hands to now have to do a Zero Dollar Down loan. They ended up charging me over $2,000 for the new car I purchased - - over KBB and other dealer quotes. - - I thought since they were shorting me on my trade in that they were giving me a discount on the new car I was purchasing - - not so. Then when they took me into the finance department, their Finance representative told me that since the loan was now a zero down "that to protect Toyota Financing I would need to purchase gap insurance, Life Insurance, Disability Insurance, and and extended Warranty so that they would be protected from the depreciation when I drove off the lot, and since I am a single earning houshold to ensure that If I get Sick or Die the car payments would be paid and if the car broke down and needed repair that I would still be able to make my payment. They made me believe I had to pay full price for these products. Now, two weeks later, I know I didn't have to buy a single one, and the price on them is negotiable. The bottom line is they took a car that should have been fairly priced and financed at $22,000 to $23,000 according to KBB Market value for the new Prius and the Fair Trade in Value for my sebring and through lies and deceit jacked the price of the financed car up to $35,045.00. From a $440.00 car payment to $584 car payment. And it was all worthless insurances that I didn't want and don't need as I purchase them on my own through work. I was the last person in the dealership and it was late so I was rushed so I didn't fully understand why the car I was expecting to finance $22, to 23,000 for ended up being $35,000. When I reached out to the dealership stating that they told me my trade in was worthless, but then turned around and sold it for a $5,000 profit in 3 days (because I kept it so pristine) and that they had over charges and jacked up back office products on the loan, they yelled at me saying how would I know what the car sold for. Regardless if it sold for $5,000 over or $3,000 over my trade in, KBB said it was worth $2,800 and that is what I should have received if they weren't going to reduce the price of my new car accordingly, and I certianly shouldn't have been led to believe that I must purchase a bunch of "air" to protect Toyota Finance and ended up with a $35,000 loan for a $22,000 car. I tried to reach out to the dealership by email, but they will not communicate in writing with me. So if I don't want to eat $12,600 worth of rip-off by this stealership, I have to take the car back, no longer have a way to get to work cause the stole my trade in value, and my credit will be sunk. More
by denieceroche
Employees Worked With
Danny V, Bill N
July 05, 2013
Mark Miller Toyota is a great place to take your car for service. I have found them to be great at being up front and honest about what your car needs and how long it will take to fix. They have always ho service. I have found them to be great at being up front and honest about what your car needs and how long it will take to fix. They have always honored their quoted price and done the work efficiently. More
by Bahkeka
Employees Worked With
Wendell McMullen
July 01, 2013
I was having car troubles Sunday and really needed my car to be looked at. My sister reffered me to this dealership. She spoke very highly of it so i had high expectations.Once i got my car there Monday it w to be looked at. My sister reffered me to this dealership. She spoke very highly of it so i had high expectations.Once i got my car there Monday it was in and out very quickly. brian payne was very cordail and informative as well as the rest of the staff. i was expecting to wait quite a while for my car but it only took about 4 hours. The only problem i had was i wanted to drop my car off on sunday but the phone answering system wasn't working and i was unable to leave a message or get any information out of it. so i had to wait till monday More
by jamplin
Employees Worked With
Brian Payne
July 01, 2013
I was called by this dealership about a recall on my car I was called by this dealership about a recall on my car that I was not even aware of. We made an appointment at that same time, and I was in for I was called by this dealership about a recall on my car that I was not even aware of. We made an appointment at that same time, and I was in for the service within a couple of days. I was greeted by three different employees, each one asked how they could help me, directed me to the right place and got the correct person for me to talk with. Brian Payne saw me as I came in the door, got my paperwork, and told me that the service should take about an hour. He directed me to the waiting area, pointed out the great food service area and told me to make myself at home and suggested that I could get something to eat or drink while I waited. The facility was very clean, orderly while still being very busy, and comfortable. The whole building has large, windows which makes it feel light and open. My car was done in less than an hour, and I was messaged on my phone by Brian that my car was ready. He helped me check out, and directed me to my car, which was left clean and neat, just as I left it. Great experience. Very impressive dealership. I highly recommend this Mark Miller dealership. More
by symeszoo
Employees Worked With
Brian Payne
June 29, 2013
Great experience, I would come back for another new car. All the staff are very helpful, and the car delivered very clean, with very good explanation for use of the navigation and other things. All the staff are very helpful, and the car delivered very clean, with very good explanation for use of the navigation and other things. More
by sameharebi
Employees Worked With
Danny Van Gesen
June 29, 2013
I was greeted immediately, the truck was taken in right away, work completed quickly. The man that helped me was a younger man, cannot remember his name and cannot find my receipt right now to get his nam away, work completed quickly. The man that helped me was a younger man, cannot remember his name and cannot find my receipt right now to get his name. Very professional! More
by carlruby
Employees Worked With
Mitch Fuller
June 29, 2013
I had a very positive buying experience at Mark Miller Toyota. They give you a discount off the list price, which is a reasonable price, and there is no haggling. The salesperson was non-threatening and w Toyota. They give you a discount off the list price, which is a reasonable price, and there is no haggling. The salesperson was non-threatening and went out of her way to be patient and helpful in assisting ing me to reach a decision. It was in complete contrast to another Toyota dealership I visited More
by Reviewer801
Employees Worked With
Mark Peck
June 25, 2013
I've been servicing my cars (several over the years, four of which were purchased) at Mark Miller since 1984, and although they've changed locations (moved across the street to a really nice space), the four of which were purchased) at Mark Miller since 1984, and although they've changed locations (moved across the street to a really nice space), the service and sales people have always been incredibly knowledgeable, helpful, friendly, and patient. Most recently, I've been bringing by my 2005 Prius for a 'top off' of oil. I purchased it new at Mark Miller, and due to work, have put 150K+ miles on it. As I've noticed on Google, some Prius cars burn oil after the 150K mark, and mine (unfortunately) is one. I'm not ready to trade it in, and when the quick-service guys mentioned that I could bring it by and they'd check the oil and top it off, I was amazed. I feel a bit foolish, taking their time to do this every two weeks or so, but they've never made me feel like it's a problem. In fact, they've also offered to wash my car while I wait in the nearby client room with coffee in hand! I'd HIGHLY refer these people and this dealer to anyone! More
by cpatillo
Employees Worked With
...AND ALL the guys in the express lube!, Mitch Fuller, Russell DeVoe
June 24, 2013
The whole experience was better than I could imagine. I was given the best service. My family has always used another dealership and did not know why I would come here. So glad I did and will continue to c was given the best service. My family has always used another dealership and did not know why I would come here. So glad I did and will continue to come here in the future More
by Cynthia dee
Employees Worked With
F. Rafael Cruz, Carlos Macias, Doug Lund
