Mark Wahlberg Chevrolet

Bad Service and Rude The service department at Bobby Layman fixed a heating issue on my 2008 Impala in October of 2013. In October of 2014 I started having the same issue The service department at Bobby Layman fixed a heating issue on my 2008 Impala in October of 2013. In October of 2014 I started having the same issues. I called see if anything would be covered under warrantly since it was the same issue and it was a week short of a year since the repairs. I was told I would need to bring the car in before they could determine if anything would be covered. The service department said the earliest they could get me in was the following week at 12:30. Was told I had to bring the car at that time for repairs. I took a half day of vacation to take the car in. When I arrived I was told nothing would be covered under warranty. I was also told the car would need to be left over night because they would not look at it until the following day. This upset me because I made an appointment for repairs and was never told the car would need to be left over night. Told the service person that I had no way to get home and no way to get to work the following day. His comment was leave the car or don't leave the car. I did not leave the car. More

New tire I had bad services because of a tire that I needed replace. Ethan Stroup told me that they didn't have one in stock, but down the road had a use/repai I had bad services because of a tire that I needed replace. Ethan Stroup told me that they didn't have one in stock, but down the road had a use/repair one that was lot cheaper. So the went down the road to put it on and found out the wrong size. They went back to Bobby Laymans and put my donut tire on without letting me know. Then i had to wait around then found my car was done and setting in the parking lot until I said when our you going to release my car that's been done for some time. Then when i got the new tire same thing had to call them to see if the tire came in, which it did. Then when they had it done, again had to go and ask them the car is in the parking lot done, and could you have the bill. Ethan went home both times this is might why i had to wait so long the order was on his deck and know one took care of it. Bad Bad Business. I will get oil changes there and that's it. Will not buy another CAR there. Thanks Roy Rainey More

We live close to Bobby Layman and that is the ONLY reason we went there because my dad and grandparents have both had bad experiences going there. When we got there, we dealt with Ron Jones. I had dealt with we went there because my dad and grandparents have both had bad experiences going there. When we got there, we dealt with Ron Jones. I had dealt with Chris Coffman and he was nice but Ron was a complete and total jerk. I have never been treated with so much disrespect and contradiction. You could tell he didnt want to sell a car to us. He was rude to me, my mother, and even my 10 year old brother! It got to the point where I had to go off on him and walk out of the store because he was such a complete and total a**. We then get a call from the manager of Bobby Layman, Fred Deirfield. He told us to come back in and he would make Ron apologize to us. Even with his apology he was pathetic and still tried to blame the situation on us. Fred was very nice but we could tell that it was because he wanted a sale. They wouldn't work with us at all on the price and I will never step foot in that dealership again because of how badly I was treated. If you EVER go there, god forbid, do NOT let Ron Jones be the dealer you work with! We considered getting a Malibu as well and he wouldn't ever do as much as go get the vehicle for us like a dealer should. He gave us the key and made my mother and I walk out and find the vehicle ourselves by listening to the horn. We later went to Jeff Wyler of Columbus and they treated us great. The best I have ever been treated by a car dealer. I dealt with Jimmy and he was absolutely great and because of how awesome he was, we were able to make a deal within a couple of hours and drive off the lot. They even have us a round of applause as we walked out!! Now thats customer service. If you live in central Ohio area, do NOT go to Bobby Layman. I know its a bit of a drive, but go to Jeff Wyler of Columbus. More

I have wanted a GMC Acadia for a couple of years. I decided to try Bobby Layman and my experience was the best. My sales person, Mike Colles, was very informative and there was no pressure to buy, whic decided to try Bobby Layman and my experience was the best. My sales person, Mike Colles, was very informative and there was no pressure to buy, which was a new eeperience for me. There was no "I can give you this deal if you buy today" nonsense. I got exactly what I wanted for my car on trade-in and when I picked up my car the folks could not have been more friendly. This was the best experience I have ever had in purchasing a vehicle and I have had many. If I get the same treatment from their service department I will be one happy camper. I could go on forever about the postive experiences I had, but it is easier to say there were no negatives. This was all accomplished in just 2 days and I only looked at one other car, but when I found out I could own an Acadia I made the decision to go for it. Thanks to all of Bobby Layman's staff; sales, trade-in, service department, finance department and Todd for taking care of getting the car ready. Please see Mike Colles or any of Bobby Layman's sales folks and I hope you have as good an experience as I did. Foster Coleman, Proud owner of a 2012 GMC Acadia SLT2. This car is a great ride. More

I have been a customer for years. I purchased two new cars from them. Best dealer service yet. Will continue to use them for service. cars from them. Best dealer service yet. Will continue to use them for service. More

Good Grief! I thought I would go online and write a few reviews about the complete incompetence of this dealership but apparently many others have beat me to this. So my advice is DON'T JUMP! I took my tru reviews about the complete incompetence of this dealership but apparently many others have beat me to this. So my advice is DON'T JUMP! I took my truck there for an estimate. My first mistake. I dropped it off at 9 am, noting that I had to be at work at 5. After being assured this estimate would take no more than two hours, I was shuttled back to my home. Then I proceeded to call at 11, again at 1:30, 2:30, 3:15, by 4 I'm frantic. Every time I was assured I would be called right back. No chance. Needless to say, I was almost 2 hours late for work and was suspended ten days as a result. ( I had to call off two months ago when my daughter fell and broke her front teeth, other than that, I am never late). Sooo, when I get back to my truck there is no one around, just the cashier to take my $106 for the 9 hours of BS! The shuttle driver promised that my fees would be credited back to me and I was given a hand written estimate on a scrap piece of paper (worth $106? you be the judge) full of illegible notes and abbreviations that meant nothing to anyone who was not a mechanic. The estimate? $3000.00 and the only legible thing on the page. The kicker? I was told that the problem I had brought it in for was due to the sway bar links needing replaced, they wanted $95 X2 for the links and $150 for labor, my husband did it in 45 mins and paid $30 each for the links. However, the problem continues so they were wrong. I was also told I need new front brakes, which are less than six months old. Whatever. So I waited for the credit to be put back on my card. Never happened, so I called and told the service manager the whole ridiculous story. He promised he would check into everything and that I would for sure be getting a call back FROM HIM that day. Nope. He had the same guy who jerked me around and caused me to lose $1100 (at minimum from 10 days of lost work) etc etc call me back. He offered a whole host of excuses as to why all this happened, basically it was not his fault as you may have guessed, and his remedy was to again promise the refund for the hand written estimate as it was totally useless. I suggest not bothering with this poor excuse for a business. I plan to post this review everywhere possible in the hopes of saving others from this frustration and also in the hope that BOBBY LAYMAN will lose at least as much money as I have. More

I recently purchased a 2007 Chevy Uplander at Bobby Layman. I had to wait almost sixty days to get my memorandum title so I could register the car. The only reason I even got the title was because I Layman. I had to wait almost sixty days to get my memorandum title so I could register the car. The only reason I even got the title was because I had to put in a complaint with the attorney general. The kept telling me that it was my previous finance company not accepting the pay off and finally told me that they faxed the check to the previous finance company. I purchased the car in July and thought all was fine. Now on top of the issue with the title, my transmission has completely gone. There is no possible way that after having the car for a little over three months that I could have destroyed the transmission. They told me at the time of purchase that the car was sent through service and everything was in great condition. Stupid me for not taking it to my own service shop to have it inspected, but I will NEVER go back to this dealer!! More

I came dangerously close to buying a car from Bobby Layman Chevrolet. After 10 days (the allotted time on the contract to complete the sale) of waiting for their lender to verify my income and complet Layman Chevrolet. After 10 days (the allotted time on the contract to complete the sale) of waiting for their lender to verify my income and complete the financing, I contacted the salesman, Tom. When I informed him I was considering bringing the car back per my contractual right, he began screaming and cursing at me. He accused me of being everything he was during the sales process: deceptive, dishonest, manipulative, etc. I asked him to get my trade-in vehicle ready for pick up when I returned their car. The conversation ended when he yelled, "I'm not going to f***king help you with anything" and hung up on me. While completing the paperwork in the show room, I had the benefit of overhearing how the salesmen talk about their customers. Two of the salesmen were discussing how they were going to essentially "punish" a potential buyer by reducing the proposed trade-in value for not buying when promised. It is clear that the "culture" at Bobby Layman Chevrolet is one of taking advantage of buyers rather than helping them. There is no wrong in selling cars nor making a fair profit selling cars, but I advise anyone considering this dealership to steer clear and take your business elsewhere. P.S. While completing the paperwork, I asked if they had any coffee. I was escorted through the showroom to the service area and where my escort pointed to a coffee VENDING MACHINE. And when the salesman went to put gas in the vehicle, he came back with barely over half a tank... in an economy car. Lame. More

I BOUGHT A 2005 PONTIAC GRANDPRIX IN FEB. TIRES HAD TO BE REPLACED, MAJOR TUNE UP , NO OIL CHANGE AT THE TIME OF PURCHASE. I HAD TO REPLACE THE POWER STEERING HOSE, BRAKES, ROTARS, NOW I NEED A ALTERNATOR, S REPLACED, MAJOR TUNE UP , NO OIL CHANGE AT THE TIME OF PURCHASE. I HAD TO REPLACE THE POWER STEERING HOSE, BRAKES, ROTARS, NOW I NEED A ALTERNATOR, STARTER, NEW BATTTERY, AND ALSO SOMETHING ABOUT MY TRANSMISSION CLEANING. I HAD TO PURCHASE A SECOND 30 DAY TAG CAUSE THEY DIDN'T SEND ME MY TITLE, THEN FOUND OUT THE CAR WASN'T IN MY NAME IT WAS STILL IN THE ORIGINBAL OWNERS NAME. I SPOKE WITH AN ATTORNEY ALREADY REGARDING THIS MATTER, THE SERVICE DEPARTMENT, ALL THEM NEED TO GO BACK TO MECHANIC SCHOOL. BOBBY LAYMAN CHEVROLET IS A JOKE AND A SCMA, AND IF CUSTOMERS KEEP COMPLAINING AND NOT FIGHTING, THIS COMPANY WILL REMAIN OPEN AND CONTINUE TO SCAM PEOPLE. WE NEED TO FIGHT. More

I purchased a 2005 Dodge Magnum on November 12, 2010 from Bobby Layman Chevrolet. I arranged a verbal agreement with my sales associate Michael Colles that I would be given 7 days after purchase of the vehic Bobby Layman Chevrolet. I arranged a verbal agreement with my sales associate Michael Colles that I would be given 7 days after purchase of the vehicle to have it inspected and that the dealership would pay any necessary repairs or take the vehicle back. I made this arrangement since I lived 2 hours away in Cincinnati. Upon inspection, there were two main issues needing to be repaired. After a few conversations the dealership GM Fred Dierfield agreed to fix the two main issues. I delivered the vehicle back to the dealership. After over 35 days and several phone calls, I was able to pick up my vehicle. When I did, one issue was resolved however the other issue was not. Also, there was now a separate issue that was not there before. At Fred Dierfield's recommendation, I brought the vehicle back to Cincinnati and had work completed there. Even though they agreed to fix the issue, all I asked was for them to pay half the total repair bill. They agreed. I have been calling now for over 4 weeks and have not received a check. I will never do business with them again and would not recommend you do either. BUYER BEWARE! More