Markley Motors

Knowledgeable Salesperson I purchased my 2017 pilot on 12/26. Prior to my purchase I went to the dealership and met with Jason Otto three times. I then emailed him with the c I purchased my 2017 pilot on 12/26. Prior to my purchase I went to the dealership and met with Jason Otto three times. I then emailed him with the car features and color that I wanted. He found the vehicle with the color and features I wanted and emailed me when it arrived in Fort Collins. Communicating with him via email and in person was very easy. He was responsive and informative answering all my questions and concerns promptly. The purchase was easy. He has since met with me to go over how to use my car/phone/ maps etc. and continues to be helpful even a month after my purchase. I appreciate working with such a knowledgeable sales person. More

Good vibe, excellent customer service! I was happy to find choices of what I was looking for, customer service was great, and I have found my dealership for my Honda service. Grateful. Sa I was happy to find choices of what I was looking for, customer service was great, and I have found my dealership for my Honda service. Grateful. Sales staff were responsive, not pushy, very helpful. It is a relaxed atmosphere. Both Jason and Derek helped me, and both were a pleasure to work with. More

Relaxed, honest, efficient, pleasant We worked with Jason Otte. He has just the right balance of attentiveness, responsiveness and a lack of pressure. The entire process was handled wit We worked with Jason Otte. He has just the right balance of attentiveness, responsiveness and a lack of pressure. The entire process was handled with competence and respect for the customer. We started the day not sure of what we wanted or would do. Six hours later we drove away with a new car feeling totally positive about our decision and search. Could not he more satisfied. More

Made our car-buying experience pleasant We bought our pre-owned Honda CR-V from Markley. Derek made our experience pleasant and really looked out for us. We would definitely buy another ve We bought our pre-owned Honda CR-V from Markley. Derek made our experience pleasant and really looked out for us. We would definitely buy another vehicle from then and recommend them highly as a dealership. More

Great overall experience Derek was extremely patient with my husband and I while we explored all of our options, and continued to be patient when we changed our minds. He prov Derek was extremely patient with my husband and I while we explored all of our options, and continued to be patient when we changed our minds. He provided excellent service and we will definitely contact him for any of our future automotive needs. More

Buying Experience Brian Whitlach provided the absolutely best car buying experience I ever had! He was polite, knowledgeable and very attuned to customer needs. I was i Brian Whitlach provided the absolutely best car buying experience I ever had! He was polite, knowledgeable and very attuned to customer needs. I was in and out of there, papers in hand in a very reasonable time frame. More

Good Service Service dept made it easy for my granddaughter to get her 98 CRV repaired. The cost and time for repair were as promised. Thanks for the much need Service dept made it easy for my granddaughter to get her 98 CRV repaired. The cost and time for repair were as promised. Thanks for the much needed service! More

Brian Whitlatch is the man to see!! Brian Whitlatch at Markley Motors found the perfect car for our family! Friendly, courteous and never pushy! Excellent, knowledgable customer service Brian Whitlatch at Markley Motors found the perfect car for our family! Friendly, courteous and never pushy! Excellent, knowledgable customer service. The financing department was very helpful as well. More

Excellent friendly and knowledgable staff I recently bought a used Jeep Grand Cherokee. It was exactly what I was looking for and the sales team (Brian Whitlatch is who I worked with) were ve I recently bought a used Jeep Grand Cherokee. It was exactly what I was looking for and the sales team (Brian Whitlatch is who I worked with) were very easy to work with. Their friendly and professional demeanor isn't something that I've seen at other dealerships in the area. The car itself was fairly priced (I double checked with Cargurus, NADA, KBB etc) and didn't feel like it was priced too high, unlike at other dealers in Boulder. I would buy a second car in the future from them. More

Markley's "service" department provide anything but! I recommend avoiding them like the plague. Let me tell you our horror story. We bought our used Honda Pilot from Greeley Honda years ago, since we I recommend avoiding them like the plague. Let me tell you our horror story. We bought our used Honda Pilot from Greeley Honda years ago, since we knew of Markley's reputation. Recently we got a factory recall notice for the passenger airbag, so we decided to take it to Markley. What harm could come of it? Simple recall. Free. Right? Wrong. In the week after their work, our battery died. It had had no trouble starting, no lights or radio or anything was left on to drain the battery, but it was a few years old, so I did not make a connection. Called AAA, got a new battery, moved on. On Friday, coming home from shopping, the horn starts blaring on its own, headlights start flashing, and won't stop. We pull out the horn and headlight fuses, drive home nervously. Saturday, I cancel an appointment in Denver, bring the car in to the service people to ask them to look at it and figure out what they did wrong. The "service" manager denies their work has anything to do with these issues, which are totally coincidental, tells me they can do a diagnostic inspection but will charge me for it if their work had nothing to do with it (which he already concluded was true without even looking at it) and they can squeeze me in Thursday if I want. I make the appointment and go home. My wife and I open all the fuse boxes, find the one they obviously pulled but did not put back correctly, fix it, fix a couple of others, put back the horn and headlight fuses we pulled the night before, and everything works again. Other than needing to replace a relatively new front headlight, and the cost of a new battery, everything is fine now. They could have done the work we had to do in 15 minutes if they cared whatsoever about their customers. Next time I need "free" service, I will go to Greeley, or Longmont, or Cheyenne, or Timbuktu, but I will never go back to Markley Motors. Maybe their sales people are ok, but their service department totally sucks. More