Markley Motors

I will start off by saying that I was really impressed with the men in the internet sales office, especially John Hoelmann. He was great and had everything ready to show us when we got there. We drove 6 h with the men in the internet sales office, especially John Hoelmann. He was great and had everything ready to show us when we got there. We drove 6 hours to get to Fort Collins to look at the car we wanted, and John made the trip worth our time. The price of the CR-V was great, it was the exact car we wanted, John threw in some extras and some additional money off! Everything seemed to be going smoothly that night as we drove our new CR-V off the lot. That is where the pleasant experience ended with Markley Motors. Three weeks after this, I went to the County Clerk’s office to get plates for the new car to discover that they had yet to receive the title and lease information from Markley. I called Markley to find out that the person who did our lease screwed up and we needed to sign a new one. I told the lady I talked to that we live 6 hours away and she offered to overnight the paperwork to us. I said that wasn’t necessary as we were heading to Denver the next day and we would just stop by to expedite the process. Needless to say I was not pleased by this and I was not happy that I was the one that had to reach out to Markley when they should have called us to say there was a problem. I was equally upset that if Markley did not have the title ready for us to take with us when we came to re-sign everything we would be fined by the State of South Dakota because we did not get the plates on the car within the required amount of time. Since the lease was originally rejected by Honda Financial Services, we also had not received information on how to make our monthly payments. I told the lady this when we were in her office re-signing everything and she asked me to write a check that day to Markley for our payment amount. I did this willingly, wanting to avoid any late payment charges. We left Markley again thinking that everything was all squared away. Monday rolls around and I check our bank account to see if they had cashed the check, they had. We thought we were back on track. About two weeks later we received the information and bill from Honda Financial Services, telling us how to go online and pay and lo and behold we had a late fee and nice note saying we missed our first payment. Imagine my shock when I see that Markley cashed our $250 check but did not send the money to Honda Financial. So because we are responsible adults, we paid our next month’s bill and the late fee and called Honda Financial Services to let them know what was happening. They were lovely to deal with and waived the late fee and offered to call the dealership if we needed them to. I told them I will try and figure out what is going on first and call them back. We called Markley and spoke to someone in their finance office and the guy said that they will refund us the money we paid them in the first place and overnight the check to us so we can then pay Honda Financial. That was Friday morning, and here we are on Monday afternoon with no check and us getting the run-around from the finance department at Markley. Overall, I am glad we love our CR-V because we will never go back to Markley for anything else. It seems they are having some turnover problems at the dealership and it is effecting their overall customer service. I sure hope to get that refund check quickly or the angry phone calls to Markley will continue. More

The service on my 2008 Honda Odyssey was quick and thorough. And, there was actually no charge for this service. And, my vehicle was even washed! thorough. And, there was actually no charge for this service. And, my vehicle was even washed! More

I had the Rocky Mountain protection package and window tinting services performed for my new 2014 Honda Accord. As usual, the service was excellent at Markley Motors. I've been going to Markley since I tinting services performed for my new 2014 Honda Accord. As usual, the service was excellent at Markley Motors. I've been going to Markley since I purchased a Civic back in 2009 (which I just traded in for an Accord) and have generally never had any complaints or problems with the service/maintenance performed. More

We brought in the car because it would not start due to weak battery. They ran tests and couldn't find anything wrong with the battery but did reload software. Hopefully, the problem is solved. Time will weak battery. They ran tests and couldn't find anything wrong with the battery but did reload software. Hopefully, the problem is solved. Time will tell. The service man explained the situation thoroughly and unless the car fails to start again, we are satisfied. More

The staff is very responsive and they answer questions completely and promptly. The Pilot is ready in a timely manner and is clean. In the 11 years I have owned the car and had it serviced at Markley the completely and promptly. The Pilot is ready in a timely manner and is clean. In the 11 years I have owned the car and had it serviced at Markley the service has been courteous. More

I was treated with courtesy and professionalism and the service was performed in good time. I was given estimates on future service needs and a part I had requested. service was performed in good time. I was given estimates on future service needs and a part I had requested. More

I am a long time customer at Markley's. They are a dealership that cares about customers. That is why they have so many loyal customers. Jack in Service is a gem, and a definite asset to Markley's. dealership that cares about customers. That is why they have so many loyal customers. Jack in Service is a gem, and a definite asset to Markley's. I always look for him to write up my service ticket. More

Quick friendly service. I am very pleased as always with your service. Your waiting room is very nice. The staff is very helpful and friendly your service. Your waiting room is very nice. The staff is very helpful and friendly More

Rosco gave me a complete and fair assessment of front bumper damage and got me scheduled in quickly and efficiently. His service and professionalism were outstanding and the work done quickly and correc bumper damage and got me scheduled in quickly and efficiently. His service and professionalism were outstanding and the work done quickly and correctly and at a fair price. High grades overall. More

I had an undiagnosed problem that they couldn't seem to solve without trying things that cost me, even when it wasn't correct. After contacting Terry Brunk, he took over, made sure the problem was diag to solve without trying things that cost me, even when it wasn't correct. After contacting Terry Brunk, he took over, made sure the problem was diagnosed correctly, got me a loaner car and made sure the problem was dealt with. He even made sure they used the extended warranty to cover the cost of the repair. Thank you Terry! Thank you Markley! More