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Markquart Toyota

Chippewa Falls, WI

N/A
3 Lifetime Reviews Review Dealership

1844 Commercial Blvd

Chippewa Falls, WI

54729

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3 Reviews of Markquart Toyota

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September 12, 2018

"Unhelpful, and annoyed"

- HappyCamper2020

When bringing car in for a standard oil change, we went over the maintenance history and found the coolant was overdue. Added it to the appointment, no big deal. It was after I signed off that the service adviser made me aware that my wait time went from 1-1.5 hours, to about 3 hours, which, if I knew it was going to be that much longer, I would have scheduled another appointment to come back to perform that maintenance that way I wouldn't spend so much time waiting. When going over the multi-point inspection, my service adviser was pushing very hard to upsell repair items and the upcoming tire special, and when I pushed back and declined, went on to have an inappreciable attitude and tone. When my vehicle was finally done (~3.25 hours), I asked my Service Adviser how to read the coolant levels. His first response was "You just look at it. It's pretty easy." which, as a college student who is unfamiliar with cars and owns a car that has 2 coolant systems (Prius), the condescending answer was not necessary. He did come with me and showed me himself (didn't bother to get a service technician) and had trouble finding it himself. Overall my experience was that while initially friendly, staff were eager and pushy to upsell, showed poor customer service to those that declined, and were not transparent about wait-times.

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Recommend Dealer
No
Employees Worked With
Randy Jones
May 02, 2018

"Excellent--from Showroom to Bodyshop"

- Tim Roufs

Mike Peterson and his colleagues on Team Markquart have for years been our #1 go-to person and team for advice and help with all of our automotive questions, needs, and even dreams. Their service and assistance--from first inquiries right on through and including the bodywork needed to fix up damage do to meeting up with an errant nocturnal coyote in Wyoming--have been second to none. His and their patience, competence, professionalism, and genuine personal interest and personal care have been extraordinary--from our very first phone conversation years ago through our most recent search for a hard-to-find vehicle this week. We value highly their professional services, for sure, but even more, we value their friendship and caring-for-people business ethics. And, as a bonus, their products are excellent. We highly recommend Mike and Markquart for whatever your automotive needs and wants might be. -- Tim and Kim Roufs, Duluth, MN

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Recommend Dealer
Yes
Employees Worked With
Mike Peterson
February 24, 2018

"Surprised at the ease!"

- Jon H

I worked with Josh Zuleger to purchase my car outright. He was very upfront and I got a better deal from Josh than the dealer I was going to trade my car to. Josh did exactly what he said he would do. Nice to work with someone that is so trustworthy!

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Recommend Dealer
Yes
Employees Worked With
Josh Zuleger
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