Markquart Toyota

We've gotten a new Toyota highlander two times (Dec 2019 and Mar 2022) while working with Brian Jensen. He's been great to us! and Mar 2022) while working with Brian Jensen. He's been great to us! More

We love Markquart Toyota (specifically, Toyota dealership). Always great service, our dealer, Brian Jensen, was not pushy but helpful by assisting with any questions we had. dealership). Always great service, our dealer, Brian Jensen, was not pushy but helpful by assisting with any questions we had. More

Unhelpful, and annoyed When bringing car in for a standard oil change, we went over the maintenance history and found the coolant was overdue. Added it to the appointment, n When bringing car in for a standard oil change, we went over the maintenance history and found the coolant was overdue. Added it to the appointment, no big deal. It was after I signed off that the service adviser made me aware that my wait time went from 1-1.5 hours, to about 3 hours, which, if I knew it was going to be that much longer, I would have scheduled another appointment to come back to perform that maintenance that way I wouldn't spend so much time waiting. When going over the multi-point inspection, my service adviser was pushing very hard to upsell repair items and the upcoming tire special, and when I pushed back and declined, went on to have an inappreciable attitude and tone. When my vehicle was finally done (~3.25 hours), I asked my Service Adviser how to read the coolant levels. His first response was "You just look at it. It's pretty easy." which, as a college student who is unfamiliar with cars and owns a car that has 2 coolant systems (Prius), the condescending answer was not necessary. He did come with me and showed me himself (didn't bother to get a service technician) and had trouble finding it himself. Overall my experience was that while initially friendly, staff were eager and pushy to upsell, showed poor customer service to those that declined, and were not transparent about wait-times. More

Excellent--from Showroom to Bodyshop Mike Peterson and his colleagues on Team Markquart have for years been our #1 go-to person and team for advice and help with all of our automotive que Mike Peterson and his colleagues on Team Markquart have for years been our #1 go-to person and team for advice and help with all of our automotive questions, needs, and even dreams. Their service and assistance--from first inquiries right on through and including the bodywork needed to fix up damage do to meeting up with an errant nocturnal coyote in Wyoming--have been second to none. His and their patience, competence, professionalism, and genuine personal interest and personal care have been extraordinary--from our very first phone conversation years ago through our most recent search for a hard-to-find vehicle this week. We value highly their professional services, for sure, but even more, we value their friendship and caring-for-people business ethics. And, as a bonus, their products are excellent. We highly recommend Mike and Markquart for whatever your automotive needs and wants might be. -- Tim and Kim Roufs, Duluth, MN More

Surprised at the ease! I worked with Josh Zuleger to purchase my car outright. He was very upfront and I got a better deal from Josh than the dealer I was going to trade my I worked with Josh Zuleger to purchase my car outright. He was very upfront and I got a better deal from Josh than the dealer I was going to trade my car to. Josh did exactly what he said he would do. Nice to work with someone that is so trustworthy! More