Back

Martens Volkswagen

Bethesda, MD

not yet
rated
6 Reviews

5415 Butler Road

Bethesda, MD

20816

Directions

Is this your dealership?

Sort by

6 Reviews of Martens Volkswagen

November 12, 2018

Rude, non-responsive front desk agents. Would never recommend. Very poor service department. Repairs not completed. Agents do not answer messages left by phone and email....just one example: More

by sara
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Leo, Brian, Kevin
December 23, 2013

Used this service center before, nothing you can do about extraordinary dealer prices -- and sometimes they did a good job, sometimes not. However, this summer I had a purse stolen that contained both my ca More

by jjm0711
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
No
Employees Worked With
unknown
November 22, 2011

Service date/time: November 11 at 7am Service team Service date/time: November 11 at 7am Service team leader: Mario On November 10, 2011 I made an appointment over the phone for 7am the following More

by mikeyg4l
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
No
Employees Worked With
Mario
December 04, 2009

Absolutely appalling. Drove my car in running fine, Absolutely appalling. Drove my car in running fine, with just a clicking noise in engine. Had to tow it home. After checking the car out, they s More

by cleigh
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Mario, Sue
June 19, 2009

Unprofessional, rude, condesending and not able to help. Unprofessional, rude, condesending and not able to help. Refused to give me their names---? how strange is that... Also refused to give me a manager More

by vwcarsucks
Customer Service
Friendliness
Overall Experience
Recommend Dealer
No
Employees Worked With
Allen Stevenson, Mario-- supposed manager, Larry Campbell
August 14, 2007

I had a failed water pump covered under warranty. Mileage at failure = 44K. For those of you who are not gear heads, this part is typically replaced during the timing belt service, not due until 80K More

by bevix
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Damien Harney
1
1 - 6 of 6 results