Martens Volkswagen

I am very pleased with the excellent service and care with which my 'case' was handled. Dealerships have been given a bad rap by the genera public, now I know differently. Todd and Peter took excellen with which my 'case' was handled. Dealerships have been given a bad rap by the genera public, now I know differently. Todd and Peter took excellent care and really trumped the true spirit of customer service! Kudos to Mr. Allen for your understanding. FROM: A VW Customer for life!!! More

Low key dealership, Mark has been very accommodating while we've mulled over our transportation options over the past year. We were able to accomplish a lot of the sales transaction over email, and tak while we've mulled over our transportation options over the past year. We were able to accomplish a lot of the sales transaction over email, and taking possession of our 2012 Passat was seamless. We're very happy with Martens and our new car! More

The staff at Martens is incredibly helpful and willing to work with you to get you the car you want. The staff is very responsive and accommodating. They take the time to sit down with you and explain the de work with you to get you the car you want. The staff is very responsive and accommodating. They take the time to sit down with you and explain the details of the transaction and keep you updated on any programs they can offer. They also honor, and beat competitor prices. The car buying process was incredibly simple and they take care of everything down to getting the exact car you want from another dealership. If you know the car you want, you can be in an out of there in time! I would definitely go back to them! More

This review is based on this and past service at this dealership. I am EXTREMELY happy with the experience when dealing with the staff. Their information is clear and concise and I never feel that I am dealership. I am EXTREMELY happy with the experience when dealing with the staff. Their information is clear and concise and I never feel that I am being taken advantage of when bringing my truck to this dealership. I actually had taken my truck to a local VW dealer. The experience I had with the personnel made me immediately remove my truck and bring it to Martens. I give kudos to the Orange team and the personnel in the Service dept. *** I do not wish to register just to send this review. That is an annoyance I wish to avoid. I really want the personnel to know how much I liked the service but having to register is making me want to forget the whole process. Which is more important, the review or making me register? ****** More

1. 40,ooo mile check up. Larry easy to work with. He 1. 40,ooo mile check up. Larry easy to work with. He worked in my best interest Completion on time. Price as quoted. 2. Rattle deval 1. 40,ooo mile check up. Larry easy to work with. He worked in my best interest Completion on time. Price as quoted. 2. Rattle devaloped. Catalitic converter problem. Repairs completed on time & at no cost. It was a pleasure to work with Larry and his crew. They get an A+. Dan Davis More

I have leased three cars from Martens and have had all of my car servicing done at Martens. I like the responsiveness of the service team, the appointment management process and the delivery of my car within my car servicing done at Martens. I like the responsiveness of the service team, the appointment management process and the delivery of my car within the estimated timeframe. More

Love the car, but DO NOT BUY an extended warranty from this dealership. They did not discuss the fine print of the warranty (which cost me a year of coverage) and it took over 3 weeks and a half a dozen this dealership. They did not discuss the fine print of the warranty (which cost me a year of coverage) and it took over 3 weeks and a half a dozen phone calls to even get an answer to my warranty question. I will not be a return buyer. More

Bought a new car from Martens recently and would recommend them to all my friends! They were not pushy and let me test drive multiple vehicles. It was a great experience and I got a great deal! I wi recommend them to all my friends! They were not pushy and let me test drive multiple vehicles. It was a great experience and I got a great deal! I will buy all my vehicles here in the future!!! You should see Mark if you need a car! More

Wow, no one came to help me after over 30 minutes of being in their car lot and office. Seems like no one cares who shows up, although I did notice a couple coming in and then out of nowhere they got h being in their car lot and office. Seems like no one cares who shows up, although I did notice a couple coming in and then out of nowhere they got help. I don't know what's the story with these guys, but I don't care & for sure not buying a car from them, and really, neither should you. Don't bother. I am adding this entry because I did notice the listings here are all about Service, but no new purchases. It shouldn't come as a surprise their bad in this front as well. More

Martens VW Service are just a bunch of THIEVES....plain and simple. The average rating on this forum is a lot more generous than they deserve. Take you VW to Martens for service ONLY if you have $$$$ to f and simple. The average rating on this forum is a lot more generous than they deserve. Take you VW to Martens for service ONLY if you have $$$$ to flush down the drain. If (for some reason) you HAVE TO take your VW to them for service find out how much it would cost for exactly the same procedure from another mechanic and then get the service done only if they match the price. I have found them to charge 3 to 4 times more than similar options for similar or less quality and very poor customer service. BOTTOM LINE - WATCH OUT when you deal with them. More