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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
1,050 Reviews

1,050 Reviews of Martin Chevrolet - Service Center

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May 27, 2022

Everyone was nice and helpful. The only problem is when I left the check engine light is on. More

by aussiex2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Grassel
May 26, 2022

Modern and Professional…though I was expecting that by making an appointment for an oil change would not take upward of a 90 minute wait…. More

by Landjlentz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2022 -

Martin Chevrolet responded

We appreciate you leaving this honest feedback about your experience and for your patience with us. We always do our best to be as quick as possible but sometimes we fall short. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. Please reach out if there is anything we can assist you with in the future. - Martin Chevrolet

May 26, 2022

Ralph , assistant service manager always very helpful and keep me updated on with service I should have done on my vehicle. The mechanics take excellent Care of my chevy trax. Thank you for always kee More

by lindaprzy11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2022 -

Martin Chevrolet responded

Linda, Safety is our first priority, especially when it comes to our customers and their vehicles. Thank you for trusting us with yours and for the excellent review and rating. Take care! - Martin Chevrolet

May 25, 2022

This is my second car from Martin Chevy and the service I have received from sales, finance and service has exceeded my expectations! I have been recommending them to people. Would never go to another deal More

by J.TILLINGHAST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Hoyland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Hoyland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2022 -

Martin Chevrolet responded

Thank you for the amazing 5-star rating! Whether it be in service or sales, I hope to see you again soon - Martin Chevrolet

Jun 02, 2022 -

J.TILLINGHAST responded

I will never go to another dealership as long as I am still in Illinois

May 25, 2022

The facility for waiting was clean and for me to do my work, perfect… I found the staff to be, Ralph who greeted me to be Courtesy, friendly, efficient. Thank youMsrtin Chevrolet! More

by Vi 715
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Baumgarden worked on my C5? And I travel
Jun 02, 2022 -

Martin Chevrolet responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Thanks for the great review. - Martin Chevrolet

May 24, 2022

Excellent management of the service needed on my vehicle as well as the communication necessary. I would recommend this service department of others. More

by jtlittle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Grassel
Jun 02, 2022 -

Martin Chevrolet responded

Your recommendation means so much to us and we are happy to have earned it! Thanks so much for the wonderful rating and feedback. Take care! - Martin Chevrolet

May 24, 2022

Very professional! Vehicle finished on time as promised. Very transparent! Always a pleasure dealing with the staff. More

by boldajeannie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2022 -

Martin Chevrolet responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. - Martin Chevrolet

May 23, 2022

I never have any issue when I call for a appointment or with the service I have done More

by Ssrowdyhouse
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2022 -

Martin Chevrolet responded

Thank you so much for taking the time to share your feedback with us! - Martin Chevrolet

May 20, 2022

Nice place friendly people! Will use them again. Repair is great. Car came back cleaner then when I went in More

by Weirddog2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2022 -

Martin Chevrolet responded

Thank you for letting us know how your visit went. We appreciate your feedback and hope to see you again next time! - Martin Chevrolet

May 20, 2022

The service department does a wonderful job of listening to your concerns and making sure you are satisfied with their work. My last visit to Martin Chevrolet involved having a dent removed from the right r More

by lvanallman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Lakhani
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel
May 21, 2022 -

Martin Chevrolet responded

Ivan, Thank you so much for sharing your experience with our service team and Aaron. Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Thanks again! - Martin Chevrolet

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