
Martin Pre-Owned
Newark, DE
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269 Reviews of Martin Pre-Owned
Buying a car from Martin was painless. The customer service exceeded my expectations, Every interaction I had with the employees who work there was super positive. These folks are down t The customer service exceeded my expectations, Every interaction I had with the employees who work there was super positive. These folks are down to earth professionals and run a seamless operation. And I got a cool car. Thanks, Martin! More
Oh my goodness. Where do I start. Absolutely amazing customer service. I have had lots of bad experiences with other dealerships recently trying to find a car, with Where do I start. Absolutely amazing customer service. I have had lots of bad experiences with other dealerships recently trying to find a car, with traveling over 2 hours just to see the car not in good condition when I was told it was, or merely just bad customer service…but THIS DEALERSHIP, by far the best dealership I have ever been to. This was my first car getting: at a dealership and the process was so smooth. I got to look at the car first then I went in and then I test drove it, Mayra is amazing. She went with me and told me where to go and was talking to me, getting to know me, being really personal, intentional, and encouraging. I had asked her originally to send me walk around videos from the inside and outside of the car (because of the experiences I had with other dealerships recently) it was amazing she was so nice and sent me lots of videos every detail. All questions I had she answered and it was just so amazing. So encouraging. One of the things she said to me was how good I looked in the car when I was test driving it and I was so excited because this car I was looking to buy was my dream car. Was trying to be lowkey but then when I was finally able to get to the last steps, I got excited and showed that and she was so good. The whole process with paying and all the paperwork was so good. They serviced it, put a full tank of gas in, buffed it up, detailed it, it was amazing. Then I picked it up and I have it now and I couldn’t be more happy. Thank you so much for an amazing experience you guys need to go to this dealership. They are by far the best and I traveled an hour and it was the best. CANT THANK YOU ENOUGH!!! God bless :) More
Fantastic used car dealer. It is apparent when you walk onto the lot they are different. The quality of the used cars is outstanding and distinctly better than other used car It is apparent when you walk onto the lot they are different. The quality of the used cars is outstanding and distinctly better than other used car dealerships, including the national chains. Start to finish was a great, easy car-buying experience. My rep, Brian Salerni, was fantastic and took car of everything. I already know this will be the first place I look (and will recommend friends do the same) if I am in the market for another vehicle. Every used car dealer should follow their lead. More
Misleading information regarding warranty! , anything is agreed upon making a purchase with them they say yes to everything then when u inquire about an issue , oh that’s not covered but meanw , anything is agreed upon making a purchase with them they say yes to everything then when u inquire about an issue , oh that’s not covered but meanwhile I was buying it was ! Very disrespectful More
We have continued to come back to Martin Honda because of the GREAT service we get from Rick Waterman we have now purchased 4 vehicles from Rick and have also referred family who have also purchased from him the GREAT service we get from Rick Waterman we have now purchased 4 vehicles from Rick and have also referred family who have also purchased from him. You are blessed to have such a caring kind human😊 More
I’ve worked with Tracy Thompson on two occasions and most recently purchased a BMW. Tracy was patient, responsive and followed up with my questions. I’ve bought a lot of cars at Martin over the years and h recently purchased a BMW. Tracy was patient, responsive and followed up with my questions. I’ve bought a lot of cars at Martin over the years and have always walked away pleased with my purchases and felt like I was treated fairly. I’ll continue to visit them and Martin is my primary new and used car dealer. More
Denise Moen has been our family “go to”Salesperson through 2 Dealerships and now 8 cars! She always takes the best care of us! Also want to thank Ron Roark, John Torok and the rest of the Martin Pre through 2 Dealerships and now 8 cars! She always takes the best care of us! Also want to thank Ron Roark, John Torok and the rest of the Martin Pre-Owned Staff who prepped the vehicle and made the process go so smoothly. Great team! More