Martin Swanty Hyundai
Kingman, AZ
Filter Reviews by Keyword
By Type
152 Reviews of Martin Swanty Hyundai
Ron was very helpful and not pushy. He was very informative with the vehicle. Jennifer made the process of buying the vehicle very smooth. He was very informative with the vehicle. Jennifer made the process of buying the vehicle very smooth. More
I brought my vehicle to High Desert Hyundai (HDH) in April 2025 for an ongoing brake pulsation issue caused by rotor warpage. HDH performed a temporary rotor resurfacing instead of a full repair, and th April 2025 for an ongoing brake pulsation issue caused by rotor warpage. HDH performed a temporary rotor resurfacing instead of a full repair, and the issue returned in less than a year. In February 2026, I returned for another inspection required for Hyundai’s warranty review. HDH charged me $150 for a brake inspection even though the dealership advertises brake inspections as free on its website and through USPS mailers. I later found one of those mailers addressed directly to me while preparing for a small claims filing to recover the improper charge based on guidance from the Arizona Attorney General’s Office. When I requested a refund for being charged for a service HDH publicly advertises as free, I received contradictory explanations and unprofessional treatment from Nick White, a manager at HDH. The more I asked for clarity, the more defensive he became. Instead of addressing the facts, he accused me of harassment, called my request for documentation “brazen and mildly insulting,” and told me to seek service elsewhere, despite HDH being the only Hyundai dealership in Mohave County. His tone changed immediately after I pointed out inconsistencies in their paperwork and advertising. Because of the refusal to refund the $150 charge and the way the situation was handled, I was left with no choice but to pursue the matter in small claims court to exercise my consumer rights. After I was barred from service, I received a handwritten note via USPS from Mr. White stating he was “serious” about purchasing my vehicle for an upcoming Memorial Day sales event. Given the circumstances, I viewed this as unsolicited and inappropriate. HDH initially recommended rotor repair under warranty, but the claim was later denied, and HDH still insisted on charging me for a brake inspection they advertise as free. This was not the only time I was charged for a service they promote at no cost, which speaks for itself. I should also note that HDH performed a routine oil change prematurely in December 2022, resulting in an out of pocket expense. Hyundai Corporate ultimately absorbed that cost along with the first improper $150 charge for the “free” brake inspection. To date, HDH has not been held accountable for these repeated issues, which is concerning. I am sharing this so future customers understand what I experienced and how HDH handles service and warranty interactions. If you rely on your vehicle’s warranty and this dealership for service, document everything in writing, verify all charges, and request all records up front. More
Best auto place I have ever been to! Polite, knowledgeable, helpful, not pushy, Our guy Ron was amazing. He risked his life and companys '26 Sante fe letting me drive in a closed area! Polite, knowledgeable, helpful, not pushy, Our guy Ron was amazing. He risked his life and companys '26 Sante fe letting me drive in a closed area! So many different financial offers to select from, all explained in detail. After being to SEVERAL dealers in Kingman past few weeks - we did not hesitate to go with High Country ! Looking for new or used? Don't hesitate to check 'em out. More
This was an incredibly easy dealership to actually work with. I sold cars for years and this place was great. Even though my credit was destroyed due to a job loss a few years ago, they worked with me and with. I sold cars for years and this place was great. Even though my credit was destroyed due to a job loss a few years ago, they worked with me and a finance company to get me into a late model car with low mileage. I have a couple of high mileage vehicles that constantly need repairs and I really needed something that I wouldn't be spending time and money repairing constantly. They made it possible for me to get a low mileage vehicle with a warranty that relieves the stress of wondering if I'm going to need a tow home. With the additional safety features, I don't worry as much about my limited range of neck motion caused by an accident in the Army. More
I really love this dealer ship they got me into my first brand new car. The people are amazing and they really care about there people. I love the fact that I went there to get my very first car in my life. brand new car. The people are amazing and they really care about there people. I love the fact that I went there to get my very first car in my life. More
Sales person took plenty of time to find out what I wanted, they were quick in finding the car, and I am extremely satisfied. wanted, they were quick in finding the car, and I am extremely satisfied. More
We live in Idaho and spent the night at a friend’s house. In the morning through a process of looking for new seats for our 2010 Tucson we found a 2018 Tucson with 44,500 miles on High Desert Hyundai website In the morning through a process of looking for new seats for our 2010 Tucson we found a 2018 Tucson with 44,500 miles on High Desert Hyundai website. Got there about 9:30 and by 12.30 we had traded in our car, finished all the paperwork/ including registration paperwork for Idaho (and we had the title at home) and drove away with an incredible car and deal. When we got home we mailed them the title and 2nd set of keys. Thanks to Rick J & Jennifer in finance 😎👸 More

