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Martin's Pre Owned Auto Center

Whitman, MA

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82 Reviews

864 Bedford Street

Whitman, MA

02382

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82 Reviews of Martin's Pre Owned Auto Center

June 01, 2017

Incredibly happy! Went here looking for a car after my other car was totaled. Big Joe is an amazing guy. I followed him from another dealership. I wouldn't trust anyone More

by patrizioh22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Big Joe
Jul 05, 2017 -

Martin's Pre Owned Auto Center responded

Thank you and welcome as an extended member of the Martin's Pre-Owned Auto Center family. Happy and safe driving, Maureen

May 11, 2017

The salesman, Eric, was incredibly rude. Eric was incredibly rude, and when I requested help with paperwork, he began talking over me. Eventually, he hung up on me because I asked him to doub More

by Brittm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eric, Maureen, Jared
May 13, 2017 -

Martin's Pre Owned Auto Center responded

We are sorry that you had experienced these feelings. Working with you over the passed 3 months to help you select the right vehicle had been our pleasure. When you confided to us that you had been mistreated at other dealerships and you wanted to do business with us we were delighted. Sometimes a lender will require documentation from a potential borrower in order to condition an approval. Although we work with many folks that may face challenged credit, we always get an approval. The terms and conditions are up to the lender. Its unfortunate that we could not acquire the documentation on your behalf. Please note that within 37 years of doing business and having an A- rating with the BBB we keep striving for perfection. I met with you yesterday to credit you back your partial down payment. It was immediate without any hesitation. I understand that Eric made a point to see you and personally offer his apologies for having offended you. Best of luck with your next vehicle. God bless.

April 12, 2017

Better than the <2.5 star rating they are given Eric was kind, informative, and patient with me while I made my decision to purchase a new vehicle. I text drove a 2015 Mazda6 i Touring that had the More

by jmdjamis
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Eric, Maureen
May 25, 2017 -

Martin's Pre Owned Auto Center responded

Thank you for your purchase. We appreciate you taking a moment to express your satisfaction.

March 07, 2017

BUYERS BEWARE Maureen and Eric are nothing more than scam artists they lie and the other one swears to it I have never been in Cars Dealer with such xxxx these peop More

by Theresa
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Buyer
Mar 06, 2017 -

Martin's Pre Owned Auto Center responded

We are sorry that your unhappy with the outside service facility you took your vehicle to for service under your extended service agreement.With the extended service contract you may bring your vehicle to any certified mechanic for repair. The repair facility will diagnose the vehicle and submit to the extended service administrator the repair order. The approval to work on the vehicle comes directly from the administrator to the repair facility. All covered repairs are paid by the extended service company directly to the repair facility. Generally,the same day the claim is submitted it is acted upon by the administrator. If we could help you by answering any questions the service provider has regarding how to submit a claim(provided to you on your service contract) please give them our number or provide us with theirs. This should be a painless process. Let us help.

October 05, 2016

Deceptive sales tactics I would never reccomend Martin's even to my worst enemy. They refused to tell me how much any of the cars were and when I finally did decide on a car More

by FrustratedConsumer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Christine
Nov 29, 2016 -

Martin's Pre Owned Auto Center responded

We at Martin's attempt to help everyone regardless of poor credit history. We had sat with you and your Nana recently. You explained that you were disillusioned by some of the lenders and your anger was miss-placed and projected on to us us. we accepted that. At the end of your last visit you wanted us to hold the car for you until you could save the required monies down. No worries. we would love the opportunity to earn your business when your ready!

July 01, 2016

LIARS! They do no back their words. Do NOT TRUST them! We were told they will review our offer and call back the next day and will NOT sell it because we inq More

by drewxstar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Owner
May 28, 2016

place is a ripoff awful place to buy from they ripped me off bigtime im still paying for the loan .maureen was rude and took advantage of me.cuz i needed a car bad she More

by derek barrett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
maureen
Jun 04, 2016 -

Martin's Pre Owned Auto Center responded

Derek, Thank you for taking my call. I am happy that you have enjoyed the car you bought over two years ago. It was confusing to us why over two years had gone by before you wrote a review. When you explained that it was not you that wrote it although its unfortunate, we felt a little better. When at anytime the real Derek Barrett would like to come in and trade or refinance the certified pre-owned vehicle he has been driving for the past two years please come bye.

December 15, 2015

Stop here, you'll be glad you did Was this review helpful to you? YesNo 12/14/2015 I had been shopping for a used Nissan Murano for about 6 months but everywhere that appeared to hav More

by Boston1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin & Maureen
Jan 19, 2016 -

Martin's Pre Owned Auto Center responded

Thank you so much! we truly appreciate the effort of writing this positive review. Please know we are committed to your happy and safe driving.

December 10, 2015

Martin’s Pre Owned… STAY AWAY ! I bought my daughters car there a few weeks ago and had a bad experience. I understand that they have a bad reputation and have read several bad revie More

by Martin's Pre Owned SUCKS!!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
All
Jan 19, 2016 -

Martin's Pre Owned Auto Center responded

Martin's Pre Owned Home of the certified vehicle. Allow me to apologize if you had an unpleasant experience with us.It certainly is unfortunate and I would like you to call me at 781-447-4443 my name is Maureen. All of our vehicles are certified.The meaning of this certified warranty you get here at Martin's is peace of mind.In Massachusetts,it is a law the dealer must provide you with a 30-60 or 90 day mileage based, limited used vehicle warranty.Martins gives the consumer a 3 month, 3000 mile certified warranty regardless of miles. This is in addition to Mass. Law but also encompasses much more than the standard State mandated protection..Certainly I assure you that within 6 days of your daughters ownership both the Massachusetts law and the written certified warranty would protect you. Had you or your daughter spoken to me directly then,I would have had you select a certified car that suited you better or return it. As many people mention on Google review and BBB review Martins would never leave them in the lurch,ever. We are a community based,certified Pre Owned car dealer that services a lot of folks sons and daughters and we never forget them.I extend an invitation to you to call or come bye as this is the first I'm aware of your daughters issue and would simply like to explore a reasonable way to make things right.

April 23, 2015

2012 Chevy Cruze purchase I just purchased a new used 2012 Chevrolet Cruze, the moment I saw this vehicle I knew this was the vehicle of my choice. The customer service was fa More

by bookofdes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
maureen
Jan 19, 2016 -

Martin's Pre Owned Auto Center responded

You have purchased a beautiful certified pre-owned vehicle for sure! Thank you for allowing us to serve your automotive needs.

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