Masano Auto Retailers

Great car, Great price! I was searching for a reliable Great car, Great price! I was searching for a reliable commuter car that was fun to drive yet not too rough on the pocket. I met with Jim, who pro Great car, Great price! I was searching for a reliable commuter car that was fun to drive yet not too rough on the pocket. I met with Jim, who provided a no pressure approach, to discuss the particulars. He was able to provide me with all of the information I requested and also gave me more than enough of a background on the car. I would most definitely recommend working with Jim for your next car purchase. This dealership has been nothing but good to me in the past and I will continue to work with them in the future. Happy car buying and good luck! Gary More

German Arroyo was very "non-pressure" salesman. He explained all about the vehicle and answered all my questions directly. I looked at various cars before deciding on an Explorer. He was more th He explained all about the vehicle and answered all my questions directly. I looked at various cars before deciding on an Explorer. He was more than courteous and patient with me as I looked at various autos. His patience was very nice to see and he waited for ME to make MY decision. It was a very enjoyable experience and I would recommend him and Masano for anyone looking for an auto. Dave in finance was also great to deal with. He also explained things directly and I felt like a person and not just a customer. He gave me various options and I was given options and not just a "take it or leave it" type of deal. And for the collector type person like myself, Dave office was quite unique and I found it quite interesting. Having collected "hot wheel and matchbox cars" myself, his office was very cool to look at and be in. All in all it was a great experience and one I hope to repeat with them again in the future. More

Excellent experience! Rich spent all day combing through their used inventory to find the perfect used car for me. And thats exactly what he found, it was right in my price range, low mileage and all the ph their used inventory to find the perfect used car for me. And thats exactly what he found, it was right in my price range, low mileage and all the physical criteria I asked for. The paperwork was quick and easy and I drove off the lot with my certified used car that night! I would highly recommend working with Rich if your looking for that perfect fit. More

This was my first time buying a car from a dealership. I came in and right away Richard greeted me and asked how he could help. He was very friendly and helpful. He went above and beyond making sure that I came in and right away Richard greeted me and asked how he could help. He was very friendly and helpful. He went above and beyond making sure that I understood how everything works. Between Richard and Jon Richards, They worked really hard to help me get a great car that fits in my budget and is warrantied to whole time I have my loan. Even after the fact Richard is still being helpful. He has called and followed up with me to make sure that everything is going well. I am going to refer all my friends and family to him and your dealership. Thank you More

Richard was great and went out of his way to make sure we were happy with the process and the vehicle. Great job! Thanks! I would refer any of my friends and associates to Richard. were happy with the process and the vehicle. Great job! Thanks! I would refer any of my friends and associates to Richard. More

This was our first time buying a vehicle at Masano's. Thanks to Jim Rosario, our experience there was fantastic!! He was honest with us, answered any of our questions we had and was very friendly! I woul Thanks to Jim Rosario, our experience there was fantastic!! He was honest with us, answered any of our questions we had and was very friendly! I would recommend him to everyone we know so they can have the ease of purchasing a vehicle like we did. They also went above and beyond to get our interest rate lower than what our credit union had us at! And they did it! We will definitely be purchasing our next vehicle there. It's a very professional and clean place! I can't rave enough about this dealership and the loyal employees it has!! FIVE STARS to Masano's!! Thank you for everything!!! More

bought used 03 TBird used from Masano - Excellent. Had to get Warranty items fixed by Masano - Excellent!!!! Treated me like a valued customer - zero hassles get Warranty items fixed by Masano - Excellent!!!! Treated me like a valued customer - zero hassles More

Hands down, best experience Ive had so far purchasing a vehicle. Its not always an easy process buying a new vehicle, but thanks to Jim Rosario at Masano Auto Retailers he made my car buying experience a p vehicle. Its not always an easy process buying a new vehicle, but thanks to Jim Rosario at Masano Auto Retailers he made my car buying experience a pleasure.Upon arriving at the dealership I was welcomed at the front door with a big smile and much confidence that my car searching would be over! Jim honestly went ABOVE and BEYOND to put me in the car of my choice and I couldnt be happier! He certainly did his part and more working with me as a customer and I couldnt thank him enough! Any friends and family that may be looking for a new car, I know I will most certainly refer them all to Tom Masano Autos and ASK FOR JIM ROSARIO, an honest,trustworthy and dedicated salesman!!! THANK YOU AGAIN TO JIM AND EVERYONE ELSE AT TOM MASANO RETAILERS for making me one happy and satisified customer! More

I will go back again for my next car ... Thunderbird '03 was in perfect condition attractively priced to justify a 4 hour drive. Service excellent. was in perfect condition attractively priced to justify a 4 hour drive. Service excellent. More

Not interested anymore. I was down there (2 hour ride each way), on Thursday to test drive a 2004 Honda accord. I had been assured that the car was in great condition. When I got there the car had accide each way), on Thursday to test drive a 2004 Honda accord. I had been assured that the car was in great condition. When I got there the car had accident damage (even though the car fax said no accidents) on the right rear side and there were car PIECES in the back seat that had fallen off when it was wrecked. The radio did not work. The sunroof did not work. And the car sounded like it was about to have major engine trouble. The salesman, Duane, said that he had MISSED the damage to the car when he looked at it because it was night time (I had also called right before I left home at 1:00 PM). He told me I could just have a "body guy" fix the damage once I bought the car. Yeah I guess I could if I wanted to pay a couple thousand more, but that is why I called and asked the condition of the car. Even after being mislead I still test drove two other cars. a 2006 pontiac G6 which did not sound good at all and on my way back to the dealership the power steering stopped working and I could hardly turn the dam thing to get it back in the lot. Dwayne parked it and denied the power steering was not working. The 2004 Ford Focus I drove was making such a loud noise up front that you could hardly hear. And all three of those vehicles had just been freshly INSPECTED. I then got to drive back home (two hours) in the pouring rain and sleet. It was a waste of my time and gas money. Never again. Tom Raymer More