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Maserati and Alfa Romeo of Marin - Service Center

4.8

7 Lifetime Service Reviews

620 Du Bois Street, San Rafael, California 94901

7 Reviews of Maserati and Alfa Romeo of Marin - Service Center

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June 28, 2018

"Exceptional customer service!"

- Lizi Tabet

I just happened to be in Marin, I had no appointment, and Thomas had my Maserati's computer and lights fixed in no time! He is calm, professional, he takes care of business, and he will find a way to make it happen for you! and thank you Raoul who serviced my car, amazing! He took the time to re-"pair" my phone, and all this after 5pm! Thomas, thank you, exceptional service!

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Raoul who service my car, fantastic team! , Thomas Hannan
Jul 25, 2018 -

Maserati and Alfa Romeo of Marin responded

Lizi, thank you for recognizing our Maserati of Marin team members on DealerRater. We sincerely appreciate your business and recommendation. Please let Thomas and Raoul know anytime that we may be of further service to you. Make it a great day!

June 06, 2018

"Excellent Customer Service "

- Mlmulholland

Thomas provided excellent customer service. He took the time to explain the various features of our vehicle since we are 1st time owners of a Maserati. He took care of every little detail we brought up to him. He was a pleasure to work with.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Thomas Hannan
Jun 06, 2018 -

Maserati and Alfa Romeo of Marin responded

Congratulations on your new (and first) Maserati. That is exciting! Thank you for sharing your Maserati of Marin experience with Thomas on DealerRater. We sincerely appreciate your business and recommendation. Please let us know anytime that we may be of further service to you. Have a great afternoon and enjoy your new Maserati... we know that you will.

May 19, 2018

"Erwin Escobar’s Fantastic service "

- Kevin Kaz

Erwin made this a very easy experience and has been a total professional while assisting in fixing my car. He made this a very easy experience - which is not always the case when tending to car issues.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Erwin Escobar
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 19, 2018 -

Maserati and Alfa Romeo of Marin responded

Kevin, thank you for sharing your service experience with Erwin on DealerRater this morning. Please let us know anytime that we may be of further service to you. We sincerely appreciate your business. Have a great weekend.

May 15, 2018

"Awesome Service"

- dealrater

Erwin is great. Always super helpful and when I call I specifically ask for him to help me. Everyone there goes above and beyond for me with is much appreciated.

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Erwin Escobar
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 15, 2018 -

Maserati and Alfa Romeo of Marin responded

Thank you for recognizing Erwin this afternoon on DealerRater. We sincerely appreciate your business and recommendation. Please let us know anytime that we may be of further service to you. Make it a great week.

May 14, 2018

"Overall Good Experience"

- 1234

To whom it may concern, From my Service Writer Mr. Thomas Hannan, the Parts Department, detailor to anyone I came across at Marin Maserati I felt welcomed and cared for. The actual service of the vehicle was spot on. I would definitely recommend Marin Maserati to anyone who asks. Sincerely Scott R. Kirkman

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Thomas Hannan
May 14, 2018 -

Maserati and Alfa Romeo of Marin responded

Scott, thank you for sharing your service experience with us on DealerRater this afternoon. Please let Thomas know anytime that we may be of further service to you. We sincerely appreciate your recommendation and business.

May 14, 2018

"Great Service"

- steve

My name is Steve Krenzen and I had my Alfa Romeo in for normal warranty service recently and Thomas Hannan assisted me. I really appreciated his professional approach and all of the work was done on time. Thomas is a true professional and I would most likely recommend the dealership because of his great service Steve

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Thomas Hannan
May 14, 2018 -

Maserati and Alfa Romeo of Marin responded

Thank you for sharing your service experience with your Alfa Romeo with Thomas Hannan. We sincerely appreciate your business and recommendation here on DealerRater. Please let me know anytime that we may be of further service to you. Make it a great week!

May 10, 2018

"Great service - makes it a pleasure to own a Maserati"

- BlissRV

Thomas in Maserati service has made it easy to have our QP taken care of. He communicates well, and gets our car back to us on time. I know that our gorgeous Italian is getting the care it deserves!

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Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Bradd Troedel
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Thomas Hannan
May 10, 2018 -

Maserati and Alfa Romeo of Marin responded

Thank you for entrusting your "gorgeous Italian" to Maserati of Marin. Please let Thomas and Bradd know anytime that we may be of further service to you. We sincerely appreciate your business and recommendation.

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