Maserati of Santa Monica

Things they don't tell you I bought a used 2013 Fiat 500 with a manual transmission from this dealership. The sales process went very smoothly. I kept having a problem startin I bought a used 2013 Fiat 500 with a manual transmission from this dealership. The sales process went very smoothly. I kept having a problem starting the car because it wouldn't turn over when you touch the gas pedal when trying to start the car. I was never instructed when I bought the car NOT to touch the gas pedal when trying to start the car. I brought it in for service and was told it needed a Software update, and only after speaking with the Service Manager did I learn that you only put in the clutch but not to hit the gas. Tonight I got a flat tire, and to my amazement, went to look for the spare....and there isn't one unless you purchase it as an option! Why doesn't someone tell you this when you buy the car? WOW. What if you are 1/2 the way to Vegas and you get a flat. It's nice that they include an air pump, and not a donut spare. I can understand that this is an option, but the least you could do is tell someone. I'm very disappointed with the fact that this wasn't mentioned when I bought the car. Now I have a $369 purchase and a special trip to the dealer and back to where I had to leave my car. More

Great service, great car They have been very professional and helpful through the sales process. Also, yesterday I brought my car in for service and the staff made my son, pu They have been very professional and helpful through the sales process. Also, yesterday I brought my car in for service and the staff made my son, puppy and I all very comfortable, relaxed and informed. They did a great job. I highly recommend them. More

Buyers Beware! Shady Business Practices & Blatant Lies I was blatantly lied to several times throughout the entire sales process. I was taken advantage of due to very aggressive sales techniques. My sales I was blatantly lied to several times throughout the entire sales process. I was taken advantage of due to very aggressive sales techniques. My sales rep, Sacha, claimed the vehicle I was trading in could not and would not be sold on the lot because of its year (2002) and amount of miles (118K). I was told that if I traded it in, they would be forced to take it to the auction so they only offered me $1.8K for the trade in. I debated this with Sacha back and forth and then he brought over a piece of paper showing me the auction sale value and explained how they could possibly lose money on the trade even at $1.8K. The very next week my trade in was placed on the dealership website for around $6-8K. When I contacted them about it, the Sales Manager, Jon, told me it was automatically populated on the website by the "system" and that it was going to the auction that week. Two weeks later, I figured I would check and emailed a sales rep named Jason from a different email address and name asking about the 2002 Jeep Grand Cherokee. He responded saying it was still available and asked when I can come take a look at it. They had removed the car from the dealer website but it was still being posted to Craigslist. I was misled from the very start and this business should be ashamed of themselves. I have saved all the emails on Gmail and can prove the validity. Not only did they lie to me on the deal, but they forgot to pay off my traded in vehicles loan and I ended up getting charged a late fee. It was paid off when I called in and asked what the delay was. More

Outstanding customer service! Charles Zsiga was prompt, curteous and very helpful from our initial contact online from overseas through final delivery. His honesty and friendly d Charles Zsiga was prompt, curteous and very helpful from our initial contact online from overseas through final delivery. His honesty and friendly demeanor was refreshing making our car buying experience very easy and enjoyable. More

Excellent experience An absolute pleasure to deal with - I highly recommend this dealership for a Fiat lease and I plan to buy an Alfa Romeo 4C there in the next few years An absolute pleasure to deal with - I highly recommend this dealership for a Fiat lease and I plan to buy an Alfa Romeo 4C there in the next few years.. Well stocked, easy to deal with, professional and friendly...A++ More

Excellent dealership Santa Monica Fiat has the most helpful & friendlest people I've seen at any car dealership. They go out of your way to make you feel comfortable. It's Santa Monica Fiat has the most helpful & friendlest people I've seen at any car dealership. They go out of your way to make you feel comfortable. It's clean, all of the cars are spotless and it's easy to find & park. Rodney is always willing to answer whatever questions I might have about my Fiat. The front desk girls are very nice and Chuck is helpful as well. More

Very nice people in service department Very nice people in service department. My check engine light came on and I just drove into the service department. My car was evaluated and repaire Very nice people in service department. My check engine light came on and I just drove into the service department. My car was evaluated and repaired while I waited. They even washed it for me. Great People. More

Super efficient in many ways This was one of two Fiat dealers in the LA area that I had narrowed down after doing an online search for the 500e I wanted. They were very flexible i This was one of two Fiat dealers in the LA area that I had narrowed down after doing an online search for the 500e I wanted. They were very flexible in terms of timing to accommodate my busy work schedule during the week, and I completed my new lease transaction in about 2 hrs. If you already know what you're looking for or have a pretty good idea, I'd completely recommend going here as they don't waste time and will take care of you. The right-sized showroom itself is also very open, inviting and not car-sales-feeling. More

Perfect experience The appointment was quick and painless plus the staff seemed to really like the cars they service so it made the experience that much nicer. The appointment was quick and painless plus the staff seemed to really like the cars they service so it made the experience that much nicer. More

New FIAT Purchase I was pleasantly surprised of how helpful and easy-going everyone is at this dealership. Not only they matched what I was looking for, but they made t I was pleasantly surprised of how helpful and easy-going everyone is at this dealership. Not only they matched what I was looking for, but they made the process less stressful, answered all of my questions and even stayed past business hours to work on closing the sale. No gimmicks, highly recommended. More