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Master Buick GMC

Augusta, GA

4.6
1,108 Reviews

3710 Washington Rd

Augusta, GA

30907

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1,108 Reviews of Master Buick GMC

October 22, 2022

Wonderful help from Gavin in the service department! He really went above and beyond to get my repairs done and covered by my warranty. More

by Sarahfblake
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gavin Hyatt
Oct 25, 2022 -

Master Buick GMC responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

October 12, 2022

i have always received great service from Master GMC in a very professional manner. They schedule me for service and get me in and out and on my way very fast. I will continue to get my GMC Denali serviced t More

by Leon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve MacDonald
Oct 14, 2022 -

Master Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

October 10, 2022

Our experience was an enjoyable one. The sales rep was very knowledgeable and did not pressure us in any direction or decision. She was a joy to work with and answered all our questions. More

by Bill Brown
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole Rowell, Keith Stone
Oct 12, 2022 -

Master Buick GMC responded

Bill, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I am ecstatic to hear that you enjoyed your experience. I appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

October 06, 2022

This was a good service call this go around. My first one not so much. I did see there was better communication between the staff and myself. The first time I had a appointment to bring my car More

by Sunshine
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Truitt
Oct 07, 2022 -

Master Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

September 25, 2022

I want to thank Sue Oertle for everything she did to assist during my buying process. She took time to ensure all of our questions were answered and at no point did we feel rushed or pressured. When I h More

by zswindall
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sue Oertle
Sep 27, 2022 -

Master Buick GMC responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and I appreciate everything that they do. I will be sure to pass on your very kind compliments and I encourage you to call or stop by if there is anything else that I can do for you. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

August 25, 2022

Our experience at Master Buick GMC was really great. We drove away with a Buick Enclave. Thank you to Bill Whitten ,Jeff McKee and Wade Hooker. Bill was very patient without pressure. Nice Guys. We than More

by doreneholland
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Whitten
Aug 26, 2022 -

Master Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

August 25, 2022

The services I have received at Masters GMC have been above and beyond exceptional. Corey in service is the best so ask for him for your service needs. More

by Krimrow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Gomilli
Aug 26, 2022 -

Master Buick GMC responded

Thank you for your wonderful feedback! Feel free to let me know if you have any concerns about your vehicle. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

August 21, 2022

Best buying experience I’ve had in last 50 years. Will recommend to my friends. More

by Brc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Overby
Aug 24, 2022 -

Master Buick GMC responded

We cannot thank you enough for your wonderful review of Master Buick GMC Augusta and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

August 04, 2022

Today's experience with getting my moon rood repaired was terrible. It wasn't fixed ! More

by Orlando
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bo Starke
Aug 05, 2022 -

Master Buick GMC responded

Thank you for sharing this review regarding your experience with us, Orlando. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

Aug 05, 2022 -

Orlando responded

I turned in my 2015 GMC 2500 Truck on 3 Aug 22 to have the sun/moon roof repaired and the accordion trim replaced. At about 8:48 am Bo Starke called me and informed me that according to the Tech the sun/moon roof is working and to quote me a price for the accordion trim to be replaced. Then at around 9:01 am Bo Starke called me back to inform me that according to the Tech the sun/moon roof is not working and that I will have to leave the truck so he can check on the extended warranty and to have it fixed. At 3:47 pm Bo Starke called me again to inform me that he would like for me to leave the truck until the next day so he can have the Tech work on it since he was too dirty to take out the liner and that way he won’t mess up the liner as he work on it. I agreed and told Bo to call me as soon as the truck is finish with repairs. On 4 Aug, Bo called me to inform me that the sun/moon roof works but sometimes doesn’t and that someone from the manufacture warranty department informed him that sometimes that happens whenever the sun/moon rood would work when you push the button to open it and then to close it then it stops but will work later on. So that sounds like the sun/moon rood does not operate correctly so therefore it needs to be repair. Bo also inform me that the truck is ready for pick up and he stated that he is sending someone to pick me up from my home to the dealer to pick up my truck. Upon picking up my truck, I had to check to see if the sun/moon roof is working and each time I pressed the button to open it nothing happens. So I called Bo Starke to show him that the sun/roof is not working. I went from being satisfied and happy on 14 Jul 22 to sad and disappointed on 4 Aug 22. It took several minutes for Bo to decide to either leave my truck or bring it back so he can have the Tech look at it again. He also insisted that he would have someone call me to schedule a date to bring my truck back to get it worked on again. My next appointment is 10 Aug 22 @ 0945.

July 29, 2022

I was very pleased with the recall work performed on my GMC Sierra 2500 HD on 28 Jul 22! More

by Orlando
Recommend Dealer
Yes
Employees Worked With
David Truitt, Bo Starke, Alyson Johns, Gage Welch
Aug 01, 2022 -

Master Buick GMC responded

Thank you for your wonderful feedback! Feel free to let me know if you have any concerns about your vehicle. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

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